Syncee Collective Dropshipping
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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So expensive then I tried to cancel it couple weeks ago , I still got charge $99.00 . Hard to contact their customer service and the email is wrong . Stay away from this app.
Hi there,
We are sorry to hear about your experience. Please double-check that you reached out to us at the correct email address, support@syncee.co, as we could not find any in-app chat or email messages from you. Our customer support team prides itself on responding to all inquiries promptly.
It appears that by the time you canceled your subscription and deleted our app, the trial period had already ended, and you had used the app to upload and manage products. Please feel free to contact us via the email address above so we can further assist you with your questions.
Every order had to be canceled or refunded. Sucks to spend lots money on ads and platforms like these fumble. Questions are met with "Please contact the supplier directly."
Hi there,
Thank you for sharing your experience with us. We apologize for any inconvenience. As a technical solution, Syncee is a bridge between retailers and suppliers, and we recommend direct communication with your supplier as trading happens between you and your partner. We understand your frustration and appreciate your feedback as we strive to improve our service. In case of any questions, please feel free to reach out to our support team. We are here for you.
muito complicado
Olá,
Se tiver alguma questão sobre as nossas soluções, não hesite em contactar a nossa equipa de apoio. Estamos sempre aqui para si através do chat na aplicação ou por e-mail.
I haven't tried it yet, when I have realistic feedback I will change my comment
Hi there,
If anytime you have a question about how Syncee works, please do not hesitate to reach out to us via in-app chat or email. We are always here for you.
i unistalled this app forever ago and they still charges me $29
Hi there,
We apologize for any inconvenience you've experienced. The reason for the charge was that you have used your free trial previously, and it was your second time subscribing to Syncee. Although you have uninstalled our application after subscribing, Shopify has still charged you as you had an active subscription. If you have any questions, please feel free to reach out to our customer support team or get back to our email. We are always here for you.
your software has caused me no end of problems. I am subscribed until october but once again my scheduled update has stopped working on its own and when I try to run it manually the system says my trial has expired. VERY frustrating
Beware this app syncs your shopify constantly so don't make any changes on shopify everything will be deleted or changed. Frankly change that and find a solution to automate orders on bigbuy and I put 5 stars. Excuse my rage I just lost 20 hours of work because of your sh"*** synchronization.
We are sorry to read that you were not satisfied with our service. In Syncee, in your product catalogs, there is a setting where you can pick which product data you wouldn't like Syncee to update in your Shopify store. We haven't received any message from you about the problem you faced. We have free support in chat and email where you can contact us anytime for a quick reply and help. About automated order data synchronization, not every supplier can support auto order on Syncee Marketplace. On our platform at every product and supplier, you can see if automated order sync is provided or not. You can set it at the filter settings too so you can browse among those products and suppliers only where this solution is available.
Our support team has contacted you now, please give us feedback so we can help resolve your problem. We do hope we can continue working together.
its a good app but the datafeed manager is confusing and many suppliers do not have any product descriptions or pictures with the products which means its sometimes easier to not use the program
We are sorry to read your words. Please get in touch with our customer support team so we can help you review and resolve what you experience. We have already reached out to you, and we would be happy to help you.
Well nothing has improved still waiting on someone to contact me since July 13 sent 2 messages not one person has contacted me. This is actually my 2nd go around with your company the first-time customer service wasn’t helpful at all so I canceled but still had to pay 29.00- never even did a import with syncee . You advertise and send emails how easy it is with importing products, That is the main reason I gave you another shot on your Syncee Supplier Exchange they list a few of the suppliers that I have accounts with that I would be able to import with the click of a pic/product. Not they aren’t coming up in the search data field. Think I spent my last 29.00 with Syncee. it let me post if I gave 2 stars
Could be better if the shipping cost for certain products on Alibaba wasn't so high that need to be fixed shipping cost for me shipping out a product for my customer is between $66.00 USD TO $450.00 USD that is crazy.
Hi there,
We appreciate your input, and we understand your concern regarding high shipping costs for certain Alibaba products. However, it's important to note that shipping costs are determined by Alibaba suppliers and not within our control. We apologize for any inconvenience this may cause and will continue to work on improving the user experience where we can. If you have any more questions or need further assistance, please don't hesitate to reach out.