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The company is criminal, why do I say that? quite simply, if you have created a catalog and bought a plan and download products, you cannot stop it even if you set the catalog to inactive. the download continues and you can't click the delete button, then i uninstalled the app and reinstalled it again, and look, my purchased plan in the amount of 79 dollars is gone.
This is clearly fraud and we will now notify shopify and the police Translated with www.DeepL.com/Translator (free version)
Dear Taric,
As we discussed today this is the normal behavior of the Shopify billing system. If you uninstall an app your subscription will be automatically canceled. If you would like to use the app again, you have to subscribe to a plan again. There are only 2 options if you subscribe to a plan again and ask a refund from the Shopify billing team or ask our support to activate your subscription manually for the month that you have already paid. This is exactly what we have done for you today, so you can use Syncee for the period what you have paid.
Of course, our support team is always here to help you!
Akos
CEO and Founder of Syncee
amazing guys have really helped me out at all hours highly recomend this company to anybody that needs inventorys uploaded
La sto usando da qualche minuto, sembra ottima e mi riservo di dare una recensione più accurata più in là. La prima impressione è ottima, il catalogo dei fornitori è davvero ampio e soprattutto la possibilità di scegliere anche il paese di spedizione (oltre a quello di destinazione)
Thank you for your review and for choosing Syncee. We are delighted to see you love the huge product selection available on our platform and that you like how you can filter by the country of shipping and country of destination. If anytime you need help using Syncee or finding suitable suppliers for your product need, please feel free to reach out to us. We are here for you.
Great customer service, real people online to help you out immediately to navigate the app. Happy there is a 14 day free trial. Good interface. Negatives were not finding some products I needed (but this is normal). And the payment plan fee's are expensive if you are not yet selling a lot of items. Would be great if the products for the smaller plan were also increased to more then 25.
Thank you for your review. We are happy to see you find our customer service outstanding. Our team is always here and ready to help you! The number of products and suppliers available on Syncee Marketplace is growing every day - it's worth checking out our selection from time to time. We hope you'll find the products you are looking for soon! If you need help in finding products, please feel free to reach out to our customer support team anytime.
The worst app I 've ever tried, , You can't upload products in the free trial or create a catalogue or see how the app works. The search filters don't work properly so when you chose products filters you get a totally other products results. The products in other languages than English can't be translated when transfer into the store. It's also very complicated to handle with a single product in a created catalogue which you can't chose a product to sync or delete from it , but you are forced to sync or delete the whole catalogue. And whenever you uninstall, you have to pay the whole charge!!
We are terribly sorry to read your review. Please let us highlight that Syncee offers a Free plan which indeed doesn't let you upload products to your store, however, you can create a catalog while browsing among the products available on Syncee Marketplace. Furthermore, Syncee offers a 14-day free trial of each monthly plan that lets you access all the features of the chosen plan, including uploading products to your store. Our free trial is here so you can try Syncee and see if it's suitable for your needs. If you uninstall Syncee or cancel your plan in Syncee while you are still in your trial period, you will not be charged. You have started the free trial, and as unfortunately you unsubscribed after the trial period, you've been charged. When subscribing to a monthly Syncee plan you have to read and accept the aforementioned conditions. To refer back to other sections of your review, we are thankful for your feedback. If anytime you need help using Syncee, you need to know that our support team is always here for you, and we are happy to help.
The set up is very easy to follow with clear video-guides and articles. Great customer support as well.
Thank you for your review. Should you have any questions about using Syncee, please do not hesitate to reach out to our customer support team via in-app chat or email. We are here for you! :)
good app but not cheap' its working very well update product automatic/ you need to pay another fees to suplier so its really not cheap
If I could give them 0 stars I would.
GET AWAY FROM THIS APP!!!
We tried more than once using it, an import XML file with our supplier's products,
The import was gone badly and imported without the stock amount and vars.
We tried to get a refund and they said we can't because we used the app...
We have deleted more than 1000 products that were imported badly.
and by the way for a good widget for our XML file they wanted 350$...
BAD BAD BAD APP just go to another app instead,
Hello, thank you for the feedback.
We have received an XML file prior to subscribing and we stated that we cannot work with it because it is badly structured and does not have inventory quantity as your supplier provided it this way. Please note: Syncee does not provide information about inventory quantity and prices as only the supplier knows these data. If the supplier can provide a suitable, well structured product feed file that have information about inventory quantity, then we can definitely make it work in first go without any hassle.
Also, if you mean another XML file, as you haven't contacted us after subscribing, our technical colleagues will gladly check it for you. We have free technical support, but you need to contact us first, otherwise we cannot help.
We have also noticed that you have wrongly set up your Syncee task updates and therefore they did not run. We have fixed it for you, so now they should run in the given intervals.
We have recently contacted you in email in details of how we can help you. Looking forward to make you a happy customer.
They went above and beyond to help me set up my store. The app itself was very helpful when it comes to drop shipping. They have many options, and built it templates to choose from. I would definitely recommend them to anyone.
dont totally get the heling techniques but understood what to do by seeing.