Syncee Premium AI Dropshipping
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The positive reviews have to be fake. No way they have a 4.3 rating!!! Don't use them; you will be pulling your hair out on every order. 60% of orders don't get fulfilled even after I have paid. They are out of stock or the order just goes to a void. Then you cannot get a refund for the order, so you have to file chargebacks for all of them. The support is overseas or AI and is useless. You cannot build a business around Syncee; it would be impossible to scale to any size. The concept is great; the execution is about as bad as it can get. Read the other bad reviews, those are the real reviews!!! Not faked.
Hi there,
We are sorry to read about your experience.
Our management team has emailed you and personally reviewed your case.
Syncee has been operating for over 10 years, supports thousands of retailers and suppliers worldwide, and we take feedbacks like this seriously. Our positive reviews reflect real user experiences across many different business models. At the same time, we know that when issues occur, especially around order fulfillment, it can be frustrating.
As mentioned by our management team, your case is currently under review. We are investigating the reported orders. We are committed to handling your case carefully and finding the right resolution. Thank you for your patience. If you have any further questions, please feel free to reach out to us via in-app chat or email at support@syncee.com.
ogni volta che devo evadere un ordine mi fa impsazire se io pago il fornitore con il vostro canale perche voi non fate evadere questi ordini io non capisco per farmi perdere tempo e la facia davanti ai clienti ,a voi non interesa visto che avete preso soldi in anticipo per un ano ,ma arriva anche ano prosimo come m9i avete voi tratato coci rinuopvo anche io con voi e vi consiglio anche ai miei amici poi di avere clienti come voi fate perdere a me la facia e i clienti non meritate ne anche quela stela che vi ho dato ma non si poteva mandare senza nesuna stela grazie ancora per farmi tribulre e perdere i clienti
Ciao,
Ci dispiace sinceramente leggere della tua esperienza e comprendiamo la frustrazione che hai descritto.
Vorremmo chiarire che gli ordini non possono essere evasi automaticamente finché il pagamento al fornitore non viene completato. Questa informazione è indicata anche nella pagina dell'ordine Shopify. Tuttavia, tutto ciò che devi fare è pagare l'ordine direttamente al tuo fornitore tramite Syncee: non è necessario inserire indirizzi, aggiungere prodotti manualmente o ricreare l'ordine. L'ordine è già pronto e, una volta completato il pagamento, il fornitore inizierà l'evasione. Non sono richieste ulteriori azioni né su Shopify né altrove.
Syncee non gestisce il denaro dei tuoi clienti. I commercianti pagano direttamente i fornitori e, di conseguenza, il pagamento al fornitore richiede la conferma del commerciante. Syncee non raccoglie né trattiene questi fondi.
Abbiamo visto che il nostro team di supporto ti ha già assistito e spiegato il funzionamento del processo. Comprendiamo che preferiresti una soluzione completamente automatica e stiamo continuamente lavorando per rendere la gestione degli ordini ancora più semplice.
Ti ringraziamo per il feedback e restiamo sempre a disposizione tramite chat o email qualora avessi bisogno di assistenza.
I have unsubscribed this app, yet they are still charging me monthly. This app must not be allowed by Shopify to take advantage of our bank information.
Hi there,
We are sorry to read your review and understand how frustrating unexpected charges can be. Our colleague has already reached out to you regarding this matter, and we kindly ask you to reply to the message so we can review everything together.
Based on our records, the Syncee app and the related subscription were canceled on May 25, when the app was uninstalled from your store. The latest charge we can see was for the billing cycle running from Apr 28, 2026 to May 28, 2026, which had already started before the app was removed.
If there is anything unclear or if you have additional details you would like to share with us, please feel free to reply to our colleague’s message. We are happy to help and take a closer look at the situation together with you.
If I could give no stars at all, I would! This company is so unprofessional and greedy. Please, please stay away from it if you don't want to be charged for not using them ! I installed the app and have never used it, and then I unsubscribed and uninstalled the app, and yet I have been charged for another month, and I am still chasing them for the refund, which they are refusing! STAY AWAY FROM THEM AS FAR AS YOU CAN! Contacted Shopify customer care support and they were uselss as well! Definetelly moving away from SHopify to another platform ! No more wasting time here!
Hi there,
We are sorry to read your review. We have already reached out to you via email regarding this matter, as we truly want to review your case and assist you properly.
Our team is ready to help and clarify the situation, but we have not received a reply yet. We would like to kindly ask you to respond to our previous email so our colleagues can continue the conversation with you.
We appreciate your time and look forward to your reply.
I'm absolutely fed up with trying to correct the errors in there listings. Every time I do corrections they updadte and install all the errors into my store. Missing gtin's sku's barcodes variants. Huge collections of lovely items, but too much trouble to be worth while.
Hi there,
We are sorry to hear about your experience. After checking our system, we could not find any previous communication with you regarding this issue. Please note that there is an update settings within Syncee that solves what you experienced. We would like to kindly ask you to contact our support team via our in-app chat or at support@syncee.com, and we will guide you through the necessary steps. Thank you for your cooperation.
I have an unfulfilled order with MODA Dropship supplier. The goods were paid for and the order was never fulfilled by MODA Dropship for over two months now.
I would really appreciate it if you could follow up with MODA Dropship supplier to give an update about my paid for unfulfilled order.
Looking forward to hearing from you soon in bring solution to this issue as it has completely ruined my experience in using the services.
Thank you
Hi there,
We are sorry to hear about your experience. Please note that our team has already contacted the supplier to draw their attention to the unfulfilled order. While we are doing our best to assist you, the fulfillment process is managed directly by the supplier, so we also recommend that you continue communicating with them to resolve this as they are responsible for shipping. For a faster resolution and direct support, please feel free to reach out to us through our in-app chat or at support@syncee.com.
An manchen Stellen ein wenig Stellen schwer alles nötige zu finden, aber wenn man sich ein wenig damit beschäftigt bekommt man alles hin.
Hallo,
vielen Dank für Ihre positive Bewertung! Es freut uns zu hören, dass Sie mit Syncee zufrieden sind.
Wenn Sie Hilfe benötigen, können Sie sich gerne über den In-App-Chat an uns wenden.
VERY BAD..... CANCELLED SUBSCRIPTION AND THEY CONTINUE TO CHARGE ME.
Hi there,
We are sorry to read your review. After checking, we could not find any previous communication from you regarding this matter. One of our colleagues has already tried to reach out to you so we can better understand the situation.
Please note that Syncee works with a subscription model, similarly to most Shopify applications, and our support team is available anytime via both email and in-app chat if any questions or concerns come up.
Please feel free to reply to our email so we can assist you further. Thank you!
Benjamin was very helpful and supportive. He responded professionally, explained things clearly, and made the support process feel smooth and reasurring. I really appreciate his help and friendly service.
Hi there,
Thank you so much for your positive review! We are glad to hear that our support team could assist you and that everything went smoothly.
If you have any questions in the future, please do not hesitate to contact us via our in-app chat.
Happy selling!
Thank you for your dedication and prompt response to solve my issue. I will definitely come back for more support
Hi there,
Thank you so much for your positive review! We are glad to hear that your issue was resolved and that you were satisfied with our support.
If you need any assistance, please do not hesitate to contact us via our in-app chat.
Happy selling!
