Syncee Premium AI Dropshipping
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Leider überzeugt die App mich nicht. Barcodes werden oft nicht übernommen und wenn man sie manuell einträgt, verschwinden sie bei der nächsten Synchronisierung wieder. Für diese Leistung ist der Preis deutlich zu hoch. Die Produktsuche ist unpraktisch, da man Kategorien nicht filtern kann und nach dem Öffnen eines Artikels wieder komplett nach unten scrollen muss.
Hallo,
es tut uns sehr leid, von Ihrer Erfahrung zu hören. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen, dass Sie sich an uns gewandt haben. Wir konnten keine frühere Nachricht von Ihnen finden, aber unser Team hat sich bereits mit Ihnen in Verbindung gesetzt, um Ihnen bei allen technischen Fragen zu helfen. Zur Klarstellung: Syncee verfügt über einen vollständigen Kategoriefilter in der Produktsuche, und uns ist kein Fehler bekannt, der zum Verschwinden von Barcodes führt. Wir würden uns freuen, wenn Sie uns weitere Details dazu per E-Mail zukommen lassen könnten, damit wir Ihnen weiterhelfen können. Wir bei Syncee arbeiten stets daran, unseren Nutzern ein möglichst reibungsloses Erlebnis zu bieten. Wenn Sie weitere Unterstützung benötigen, können Sie uns jederzeit über den In-App-Chat oder per E-Mail an support@syncee.com erreichen.
even tho i uninstalled this app and there isnt a subscription selected, im still being charged
i got charged a 2nd time, and now i see the charge is still on my current bill, nothing has been done, only messages to remove the review, and THEN they will send a message to finance??? what injustice is this, i am due the 2nd charge to be refunded, and they must remove the new charge on current invoice, wow, can someone in syncee that is in fianance and management sort this out???
How can i be messaged to remove a review first before any remedy, its been days later and the same message of remove the review, its a win win, im losing, im still losing,
Hi there,
We are sorry to read your review. It looks like when you reopened your closed store, Shopify automatically charged you for your previous subscription. Since Syncee has recently been uninstalled, you won’t be charged anymore. If you have any questions, feel free to contact us at support@syncee.com, we are here to help!
Very Rarely does anything ship on time. It really depends on the private venders and Syncee does nothing about it. Also, there is some back end data breech with Alibaba that people kept stealing my designs and id start seeing them in google searches - syncee does nothing about it.
Hi there,
We’re sorry to read your review. Please note that Syncee is a technical solution that helps connect retailers with suppliers, and help with the product and order data synchronization between retailers and suppliers who work together. Syncee does not handle shipping, fulfillment, or have any involvement with product design. Retailers using Syncee cannot find each other within the system so can't check and copy design. Regarding Alibaba, Syncee only imports and updates product data and transfers order and shipping data for products added through our app, and only if the user has connected their Alibaba account. You never connected an Alibaba account to Syncee, so not even the above mentioned synchronization could happen. The claims mentioned are technically not possible through our system. If you have more details, feel free to contact us so we can look into it further.
bug tout le temps
Business Warning: Our Costly Experience with Syncee – A Case Study in What Not to Use for Supplier Management
As a growing U.S.-based ecommerce business, we made the unfortunate decision to use Syncee for managing product sourcing and supplier connections. What followed was a series of avoidable failures that cost us time, money, and customer trust. We're sharing this feedback as a real business challenge to help others avoid the same mistake.
Key Challenges We Faced:
1. Product Cost Changes After Orders – Daily Financial Losses
Syncee forwards order data to suppliers. However, once the order is placed, suppliers are still able to change pricing, and those changes reflect in the final invoice. This means we were often charged more after a customer had already paid—leading to lost margins and direct financial losses daily.
2. Unverified, Unreliable Suppliers
Syncee allows suppliers to onboard through free, unvetted plans. There’s no quality control, no accountability, and often no guarantee the supplier is legitimate. One supplier shipped the wrong product to our customer and refused to refund us. Syncee refused to intervene or assist.
3. Nonexistent U.S. Support Infrastructure
As a U.S.-based business, we operate during North American business hours. Syncee’s entire support team is EU-based, and there's no live support when we need it. The support process is clunky, reactive, and not aligned with ecommerce urgency.
4. Weeks of Chat Support, No Accountability
After extensive back-and-forth over unresolved issues, we formally requested a meeting between our business team and Syncee’s team. Instead, they continued responding with AI-generated answers—often generic, repetitive, and unhelpful. No real human interaction. No accountability.
5. No Issue Tracking or Escalation Process
There is no proper ticketing system to track problems or escalate them. It’s impossible to monitor the status of ongoing issues, and responsibility is passed around without any resolution. For a B2B platform, this is simply unacceptable.
Business Impact
Operational Disruptions
Customer Complaints
Loss of Revenue
Supplier Disputes with No Resolution
Wasted Time with AI-Driven Support
Final Recommendation:
If you are a serious ecommerce business—especially in the U.S.—we strongly recommend you avoid Syncee. It is not built to support growth-oriented companies with real operational needs.
Our advice: Uninstall Syncee now before it damages your business further or you thinking to build business based on their supplier support.
Hi there,
We’re sorry to read your review. At Syncee, we’re committed to supporting ecommerce businesses with reliable tools and supplier connections, and we’d like to address a few important points.
Syncee works with verified suppliers from around the world. Each supplier is reviewed before being listed, and we provide detailed profiles, ratings, and data to help retailers make informed choices. Our partners are trusted, professional vendors with excellent fulfillment histories. While we cannot control supplier actions, we always do our best to assist with disputes where possible.
It’s important to note that Syncee does not update product pricing in real time. While our system syncs regularly, there may be rare cases when a supplier updates their price between two syncs. If a customer places an order during that window, a price mismatch can occur. To avoid this, we recommend applying a higher profit margin than 10%, as it may not offer enough coverage against supplier-side price changes. Most suppliers include margin suggestions to help you stay protected.
Another effective way to avoid price mismatches is to place wholesale orders in advance. Syncee supports this option as well — you can order products in bulk directly through our platform, ensuring fixed prices and secured stock before listing items in your store. This option is beneficial for growing businesses.
As for support, we responded to your requests according to the coverage included in your subscription. While our team is based in the EU, we serve users globally and are continuously improving our processes, including escalation handling and response tracking.
We’re proud to be a platform trusted by thousands of growing businesses and remain committed to delivering value and transparency to our users.
If you have any questions, please do not hesitate to reach out to our support team. We are here for you.
Umstaendlich und nur auf Aboverkaufen aus. Funktionieren tut ausser abogebuehren kassieren nichts
Hallo!
Es tut uns leid, dass Sie diese Erfahrung gemacht haben. Bitte lassen Sie uns hervorheben, dass Sie Syncee auch kostenlos nutzen können: Im Free-Paket lassen sich bis zu 25 Produkte hochladen und die Grundfunktionen verwenden. Zusätzlich bieten wir eine 3-tägige kostenlose Testphase, in der Sie alle Features ausprobieren können. Und aktuell läuft eine Aktion, mit der Sie 30 Tage lang für nur 1 US-Dollar vollen Zugang erhalten.
Gern unterstützen wir Sie persönlich, damit alles reibungslos funktioniert – Sie erreichen uns jederzeit über den In-App-Chat oder unter support@syncee.com.
This app charge your $39.99 right away even when you cancel your subscription to same day and they don't refund back automatically. Therefore this app is a scam and you cannot come in contact with them so you'll have to get your money back.
Hi there,
We're sorry to hear about your frustration. Just to clarify, our app does not offer a free trial currently, which means when a subscription is started, the charge is applied right away for the billing period. In your case, the charge occurred because the subscription had already started before you uninstalled the app.
That said, by uninstalling the app, your subscription was automatically canceled, and you will not be charged again.
We’ve been a trusted app on the Shopify App Store for nearly 10 years and are proud to hold the Built for Shopify badge, which is only awarded to apps that meet high performance and support standards.
If you have any further questions or need help, feel free to reach out to our support team — we're always happy to assist!
Beware of unexpected charges! charged me 100 for instal and no use
I had a very disappointing experience with this service. After signing up for the trial version to evaluate the app, I decided it wasn't for me and canceled the subscription promptly. However, they still attempted to charge me an annual subscription fee.
Despite their claim that there was no trial period and I had to pay for the subscription, I had already canceled. I contacted customer support multiple times, but each time, my issue was passed to the billing department with no proper resolution. To make matters worse, they repeatedly tried to charge me £231 through the Shopify store.
The customer service has been extremely unhelpful and frustrating. I do not recommend this service due to their poor handling of billing issues and lack of effective customer support
Hi there,
We appreciate you taking the time to share your feedback. We understand your frustration. As our support team already shared, we want to clarify that our refund policy was clearly outlined before your subscription, stating that there’s no free trial or refund for annual plans. A 14-day free trial is only available for monthly subscriptions which information is also accessible within our application.
We apologize for any confusion or inconvenience. If you have any further questions, please do not hesitate to contact our friendly support team directly for personalized assistance.
Well as promised to advise you after I have tried the product. Definitely not happy with this program and feel that it is a waste of money.
Lots of hidden fees and other subscriptions and not enough vendors for what my store needs. The vendors I considered like for Men's products/clothes only carry maybe 1 or 2 of the items and not even multiple sizes, very, very limited.
I paid the subscription in full so that I would capture the discount offered. I really had high hopes that Syncee offered exactly what I wanted in my store. But after much vetting of their suppliers, the only companies offering what I want, charge additional subscription fees.
I asked for a refund even though I know it is non refundable, because as stated, in the beginning, the program looked amazing, but then as I dug in further, it is not.
Hi there,
We’re sorry to hear that our app didn’t meet your expectations. We also regret that our supplier selection did not meet your store's needs.
We strive to provide a comprehensive platform and will take your feedback into account for future improvements. Please know that the selection of suppliers is growing daily, so stay tuned for more upcoming brands in your niche. In case of any questions, do not hesitate to reach out to our support team via in-app chat or email. We are here for you.