レビュー (196)

総合評価
4.7
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の2%は2つ星です
  • 評価の4%は1つ星です
2019年1月2日

If you need a customer service that response you quickly and explain you in details, this is a good place to go. Install your trial version and use it, it's worth a try!

Bobbi Kiss
アメリカ合衆国
アプリの使用期間:5日
2019年1月2日

I really like the customer service here. You should give this app a try! And the good thing about this app is the source website they don't charge you. Only the destination website that will be charge! If you have under 100 or 500 products, this is a good deal!

Xinh USA
アメリカ合衆国
アプリの使用期間:5日
2023年8月27日

Their customer service sucks. Fellow distribution companies: this is not the app for you if you're trying to create a vertically integrated supply chain. I know the app looks pretty, but don't be fooled. You'll just end up frustrated at the absolute lack of functionality.

The only use cases I can see for this app are for very simple cross-store inventory syncing and perhaps horizontal supply chains/cross-selling.

FADE: Crafted Cannabinoids
アメリカ合衆国
アプリの使用期間:4ヶ月
Syncioが返信しました 2023年8月29日

Hi,

Thanks for the feedback and sorry about your experience. You're not wrong in that we've built Syncio to do cross-store inventory syncing that can potentially enable horizontal supply chains/cross-selling. This is a big focus for us, but we're very keen to hear more from you around what you envisioned Syncio could do for a vertically integrated supply chain? One of our customer experience specialists has reached out to you on that. We're hoping we can still help you if not now, than in the future.

Cheers,
Jimmy

2021年1月11日

This app sucks! It add its own variants and changes products descriptions. It syncs orders but gives a lot of problems with sending confirmation emails to customers. Also the customer support sucks! They don't reply. I have been waiting for days after several emails! DON'T USE THIS APP. It saves you a lot of trouble

Golfballen Nederland
オランダ
アプリの使用期間:3ヶ月
Syncioが返信しました 2021年1月12日

Sorry to hear about your experience. The team was investigating the confirmation emails and would love to get back to you on that if you were still interested? This problem has never happened to any of our other customers so we'd like to work with you to see what is causing it, especially since we only trigger an email push from the Shopify store, the email doesn't get sent by Syncio directly.

In regards to adding its own variants and product descriptions, this is a setting in our custom sync module that needs to be applied by the customer. It essentially syncs the variants and product descriptions of the source store to the destination store product. Maybe there was a misunderstanding of how these features worked?

We're sorry that your expectations were not met in regards to our customer support. We will learn from this and have already come up with ways to improve. Again, we'd love to work with you again.

2022年7月1日

We are using Syncio to enable drop-ship sales from one Shopify store (A) to another Shopify store (B). This functionality works exactly as we would like it to. Unfortunately, they cannot currently sync sales back the opposite way (a different product from store B to store A). I'm told this is on the road map. In the meantime, we are stuck searching for another app that does the exact same thing so that we can enable drop-ship sales in the other direction.

Rachio
アメリカ合衆国
アプリの使用期間:3ヶ月
2021年10月4日

Best support of any app we've ever used for Shopify - did a custom integration for us in under 12 hours, amazing!

Looma
アメリカ合衆国
アプリの使用期間:1日
2020年8月19日

We use the Syncio-app to synchronize products from two shops at one place (in one of this two shops). It works very well. With the app you also get a great support where you can get help quickly.

Bellton AG
スイス
アプリの使用期間:1日
2020年8月6日

I purchased this app to help manage my product stock on both my Canadian and American Sites.

The first test I did went very well and I was so happy with how it managed my inventory. Today I did a huge restock and the app allowed SOLD OUT ITEMS to be sold (i'm not dumb they were set to not allow purchasing after being sold out). All my items were going to -1 and -2. I'm so beyond frustrated as I have had to remove all my inventory to ensure no more out of stock items were sold.
This has created a plethora of problems for me and has really damaged my reputation to my customers.

I would recommend trying a different app.

Custom Caps Co.
カナダ
アプリの使用期間:12日
Syncioが返信しました 2020年8月7日

Thanks so much for the feedback and we apologise for the experience you've had with Syncio. Our customer success team has reached out to you so we look forward to hearing back and resolving the issue that you encountered.

Kind regards,
Jimmy

2021年2月18日

Good Concept - but I cannot expect my Destination stores to bear a $40 per month cost (base fee plus order sync) you have got this the wrong way round., As a source store- i would happily pay the extra fees, but no way am i going to ask people to pay that much to sync my products!! I wish you the best of luck

MissFits
ニュージーランド
アプリの使用期間:1日
Syncioが返信しました 2021年2月19日

I'm sorry our available plans didn't work out for your needs. We have seen a couple of requests from Source stores asking to take on the cost for the Destination stores that are syncing and selling their products. Some Source stores have resolved this by arranging special rates or reimbursements for their Destination stores.

We are definitely open to exploring this as an option for pricing as we continue to grow our core app without compromising our current level of service. I would be happy to find some time to discuss your use case and perhaps get you and a Destination store on an extended trial to see if Syncio might be a good fit. Reach out anytime (support@syncio.co).

2020年1月7日

Seems to work well. I've only come across one major issue:
We have a lot of bundles and use the Bundles app that sets the inventory of the bundle based on the inventory totals of the individual products. Syncio inventory sync seems to be triggered by either a Paid Order, or manual inventory edit... but if another app like Bundles adjusts the inventory of an individual product (because a bundle was sold), Syncio's sync is not triggered and does not sync the inventory. If an individual product of that bundle is sold, then sync is triggered and inventory levels on the source store catch up. This will become problematic if you have a lot of bundled products like we do... not sure of a good way to do bundles yet with this app and we don't really want to have to manually assign x number of items to multiple bundles in our source store.

Base Institute
アメリカ合衆国
アプリの使用期間:約1時間
Syncioが返信しました 2020年1月13日

Thanks so much for your feedback. We're looking into compatibility with the Bundles app and other options. We're getting more requests to offer bundles and we'll look to make this work soon!