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La aplicación es muy buena, práctica, la gente ayuda mucho!!
Sería bueno que den más disponibilidad de productos en el plan Starter, pero igualmente es muy buena!
My experience with Syncio has varied but ultimately been a very positive experience and critical to my businesses success. They are, in my opinion, the best app in their sector and once you are up and running which doesn't take very long to do, the app runs quite well. PROS: Easy to use dashboard for both the marketplace owners, and for their vendors. Constantly improving the product (and they seek feedback from their app users for improvement ideas). Responsive dashboard/API that seems to talk to Shopify quite well. Order forwarding to Vendors is spotless, this is where they specialize. Overall, GREAT. CONS: Hours of operation are a bit off from North America's so sometimes support request emails take a bit to hear back on (they are based in Australia so the time change is noticeable sometimes, especially going into the weekends. HOWEVER, I know they are actively working on fixing that and have even noticed an improvement in just the 2 months I've been with them). Sometimes buggy syncs results in a few items needing to be synced twice (again, I've noticed these issues largely drop off in the last 2 months, a testament to their constant improvement). Other than that there are no real downsides you could hold them accountable for. They add to the feature set consistently with more things in the pipeline. REVIEW: 4/5 stars - will be a full 5 once they implement a way for Marketplace owners to automatically split revenue as this is the final piece to create an all-in-one solution.
Absolutely fantastic and fast customer service! Every time we have had problems with syncio, they help and solve the case asap. I highly recommend ☺️
awesome app, even handles things like only syncing one inventory location. highly recommended! 5 stars!
Problems: 1. It adds tax to the second store when sending the order, but tax is already included in the sale price of the first store
2. It deletes skus from both stores when you delete it from one store. But not all the time, so you have absolutley no consistency in the synchronisation or non synchronisation of deleting products.
3. The stock levles have started to no sync even though in the app it says all is successfully synced.
4. When you try to solve it they can take 24 hours to answer your question, then another 24 hours ot answer your follow-up question. And so it goes on. It's the most expensive app I have and the least robust and with the poorest support. So we are weening off it from January next year. It woud have been different if the support was live chat All problems could be resolved timely. But they are not.
Thanks for your feedback and sorry about the experience that you've had so far. Quick points to the problems you outlined but expect us to reach out to you to resolve these ASAP:
1. This is a bug which we've been working on and have the bug fix ready for implementation this week.
2. Sounds like a misunderstanding here, will get in touch with you to clear up.
3. Will also get in touch with you on this - we really want to make sure that everything is all set up properly.
4. This is pretty disappointing for us to hear, we've relayed this to the team to see how we can do better. Again will chat to you in more detail about this.
I do not recommend this app for stores that need inventory sync from multiple inventory location from source shopify store to destination store. The app just dumps all inventory count from multiple locations from source store to one inventory location in destination store. There is no solutions to this according to their support. If not, great app to use. The support team have reached out to me and they have updated that the issues I am having will be fixed in a couple of months.
Hi, sorry to hear about your experience and appreciate your feedback. From what you have said, it sounds like the multi-location syncing settings may not have been set up right. Would love to catch you on a call to help you set it up and help revert things back. Really sorry again for the experience, but confident that we can turn that around!
Incredibly easy to use on the back end and a massive timesaver for my team! Would definitely recommend this app for all companies when needing to sync inventory!
Thanks for the amazing feedback! We love working with Outland Denim!
Great app so our team isn't tied up reconciliating inventory manually all the time. The support is also second to none, 10/10 would recommend
We collaborate with multiple online retailers through drop shipping arrangements. This normally involves manual stocktaking, sharing of images and data and the overall process can be very time consuming.
We started using Syncio and we are very happy with how seamless it is to have our products ordered through Ethi and how compatible our back end software is! It saves us a lot of time and means we only have to manage our own account.
We highly recommend Syncio!
Super patient support and functions as intended. A few small quirks to learn how to navigate the interface when initially setting it up (as I've found with just about every Shopify app). Still a bit of work to be done on support documentation, but when they respond as quickly as these guys did it's not a huge concern.
I've run a bunch of tests and everything seems to be working perfectly.