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Fantastic customer service, it's so easy to work with the Syncio team who help walk you through how to use the app. Syncio has allowed me to sync between Shopify stores and saved me so much time!
We are using Microsoft Navision and we could not sync our complete stock to all our shopify stores. Syncio helped us to sync all our stock from one shopify source store to all our shopify destination stores. The team is awesome and helps you with any question you might have.
Hi there - there wasn't any feedback left aside from the rating but we were able to find the last correspondence via customer support. The issue you noted was that it appeared that Syncio was adding stock instead of reducing stock for your secondary stock. We responded but unfortunately did not hear back from you so hopefully you find this message - we'd still love to reconnect to better understand your situation and potentially help your business again, especially as the nature of 'adding stock' is very unusual.
Pretty expensive as compared to the other such apps. handling an extra dashboard seems like an effort to me, features and support doesn't justify the prices. Had a higher expectation.
Absolutely great app! I use it to synchronize with multiple dropshipping partners and it works just as I want it to.
Easy to setup und amazing customer service.
Can recommend!
Absolutely fantastic and fast customer service! Every time we have had problems with syncio, they help and solve the case asap. I highly recommend
Their customer service sucks. Fellow distribution companies: this is not the app for you if you're trying to create a vertically integrated supply chain. I know the app looks pretty, but don't be fooled. You'll just end up frustrated at the absolute lack of functionality.
The only use cases I can see for this app are for very simple cross-store inventory syncing and perhaps horizontal supply chains/cross-selling.
Hi,
Thanks for the feedback and sorry about your experience. You're not wrong in that we've built Syncio to do cross-store inventory syncing that can potentially enable horizontal supply chains/cross-selling. This is a big focus for us, but we're very keen to hear more from you around what you envisioned Syncio could do for a vertically integrated supply chain? One of our customer experience specialists has reached out to you on that. We're hoping we can still help you if not now, than in the future.
Cheers,
Jimmy
I love this app! Gives me the opportunity to connect with vendors just by a few simple steps. Cant wait for the dual function app late 2023.
Not useful at all for large stores. We have 5000 products in our source store and want to sync about 3000 of them to our destination store. There's no way to auto-sync by collections; you more or less have to do it all manually. It's also a bit overpriced.
Hi,
Thank you for your feedback, and for giving Syncio a try!
Syncio has a feature to bulk sync products via a tag. If you type in any Shopify tag that is associated with your collection, you'll be able to select all of your products with a couple of clicks.
In most cases this is faster than Shopify's own CSV export/ import functionality. Since Syncio does the product copying for you, we save on average 2-3 minutes of manual work per product.
Also, once your products are synced up, on average, we save 30 seconds auto syncing stock whenever an orders or manual adjustments are made on your store. Think of Syncio as an additional team member who works 24/7.
Feel free to reach out to our sync specialists via support@syncio.co we have a very hands on team to help get set up in no time!
Syncio Team
I used this app for months,it's quickly for syncing，Syncio did exactly what we needed it to do, and the support staff was always very helpful and responsive. Highly recommend.
The customer service is very fast and friendly. I launched a new affiliate ecommerce store and loading the products to my shopify was easy with Syncio. Their platform is very user-friendly. They were very sympathetic that I was slow in starting my store so they even gave me a credit!
Once I was able to get a hold of customer service through chat, they guided me with the appropriate tools to fix my issue. Very good!
Syncio did exactly what we needed it to do, and the support staff was always very helpful and responsive. Highly recommend.
fantastic service loved how easy to implement. Very happy with this app. Highly reccomend. Thanks so much!
Works like a charm. We use the app to sync our main store to three other stores with different pricing and languages. The detailed settings allows us to sync just the right information. Quick and helpful customer service as well!
Great! Is quite rare to find an app which solves a problem this efficiently straight out of the box. Instrumental in helping us sync our multiple International stores - was quick to implement, and even easier to use.
The support team from Syncio spares no efforts to help us with anything we need and is always there with a quick reply. Congrats to you all for a great functional app and the most friendly team. Wish you all the best.
Best support of any app we've ever used for Shopify - did a custom integration for us in under 12 hours, amazing!
Always ready and willing to help me anytime I needed it. Highly recommend using this app for linking your source store and destination store. Helps out perfectly.
La aplicación es muy buena, práctica, la gente ayuda mucho!!
Sería bueno que den más disponibilidad de productos en el plan Starter, pero igualmente es muy buena!
The app is expensive so you kind of expect some support when you need it. However, they are useless. They provide Zero support! I opened a ticket 2 weeks ago and have followed up with other emails chasing an answer and no one has got back to me. So now my store is left in limbo. Looking for a different app.
Hi, sorry for your experience. We do our very best to respond as fast as possible, and looking back at our inbox, we did respond to you on the same day, but didn't receive any response. That was the only email we could find from you unfortunately. Regardless, we would like to support your business as much as we can - we will try to contact you again!
I love this app. Only ever had one issue, and was fixed no problem, and follow-up was soon after. Customer service is amazing. I wish more source stores were using this app. It is so easy to use and products synced instantly. It would be great to have a directory of source stores.
Good Concept - but I cannot expect my Destination stores to bear a $40 per month cost (base fee plus order sync) you have got this the wrong way round., As a source store- i would happily pay the extra fees, but no way am i going to ask people to pay that much to sync my products!! I wish you the best of luck
I'm sorry our available plans didn't work out for your needs. We have seen a couple of requests from Source stores asking to take on the cost for the Destination stores that are syncing and selling their products. Some Source stores have resolved this by arranging special rates or reimbursements for their Destination stores.
We are definitely open to exploring this as an option for pricing as we continue to grow our core app without compromising our current level of service. I would be happy to find some time to discuss your use case and perhaps get you and a Destination store on an extended trial to see if Syncio might be a good fit. Reach out anytime (support@syncio.co).
This team is incredible. So helpful and very willing to answer any questions we have. They get startups. Amazing communication and the app itself works great. Great work!
Simple.Fast. Easy to use. This app allowed me to connect with new suppliers very very easily. It helps me to save a lot of time. Adding product with this app is so easy. I definitely recommend it.
Syncio is currently saving me a ridiculous amount of time with order processing and fulfillment, and is overall allowing me to scale without worry of backend logistics. Highly recommend for collaborative suppliers and retailers!
Excellent APP, synchronize products, orders, inventory, prices, everything you need for dropshippping or similar. In my case I needed to link 20k skus and it does not have such functionality.
The only app that could do what this app does. The support team and live chat is amazing, one of the best I've ever experienced. Couldn't recommend more highly.
My experience with Syncio has varied but ultimately been a very positive experience and critical to my businesses success. They are, in my opinion, the best app in their sector and once you are up and running which doesn't take very long to do, the app runs quite well. PROS: Easy to use dashboard for both the marketplace owners, and for their vendors. Constantly improving the product (and they seek feedback from their app users for improvement ideas). Responsive dashboard/API that seems to talk to Shopify quite well. Order forwarding to Vendors is spotless, this is where they specialize. Overall, GREAT. CONS: Hours of operation are a bit off from North America's so sometimes support request emails take a bit to hear back on (they are based in Australia so the time change is noticeable sometimes, especially going into the weekends. HOWEVER, I know they are actively working on fixing that and have even noticed an improvement in just the 2 months I've been with them). Sometimes buggy syncs results in a few items needing to be synced twice (again, I've noticed these issues largely drop off in the last 2 months, a testament to their constant improvement). Other than that there are no real downsides you could hold them accountable for. They add to the feature set consistently with more things in the pipeline. REVIEW: 4/5 stars - will be a full 5 once they implement a way for Marketplace owners to automatically split revenue as this is the final piece to create an all-in-one solution.
Tried a few apps that try to do what this app does. This one does it better than the others, support is responsive, and new features being released frequently.
Syncio is great. It's saved us countless hours adding products and maintaining stock levels across stores. The platform has an intuitive UI and great support, highly recommend.
We are a marketplace business and use this app to connect to our suppliers. It helps us automate the business tremendously and the support is really amazing: super fast and ready to go the extra mile to solve even very specific-to-you problems.
We are using this app for our three stores to sync inventory between each other. It basically works as it is advised. The app is really helping us a lot scaling our business up to different regions. The support team is really great. They are always there to help when you need them.
Of the apps there that sync stores, this is one of the more solid ones out there. We also had them do some custom development and they were very reasonable on pricing and timeline. Overall great!
Great app for drop shipping. Also customer service is incredible, very detailed and fast via chat. Loved this app
The app is easy to use and works reliably. What's most impressive is that the owners of the app are responsive to suggestions for design features to add. Their help and support is also outstanding.
Really easy to use app, especially once Rayman is on the case. Solves all issues really quickly and no fuss. Took to the time to take me through a full demo of the app. Massive help!
This app is excellent if you have multiple shops and want to sync products and inventory between each other. Very easy to setup and use. The support is impeccable. Rayman answered our questions immediately and solved anything we have come upon. Strongly recommended.
Customer service was amazing - I was so surprised to get a real live person who helped me immediately! Fantastic, highly recommend.
One of the best supports I've ever received from any app! Thank you Rayman for such great help. Although my requests were above what this app can do, it does a wonderful job at accomplishing what it says it does (Real Time Syncing).
This app is life changing!! It has made adding a second site a breeze and I am beyond thrilled. Also - the support I received for set up was stellar. I was walked through key processes and offered amazing tips to make life easier. I cannot say it enough - HIGHLY recommend!
I wanted to use this app, to sync data in between my 2 stores. They will charge you on both ends. If you're like me and paying both ends, it won't be worth it.
Second, they charge an addition 10cents per transaction.
Lastly, what I really didn't like and was misleading is that for the destination store the free trial isn't 30 days but 7 days.
Because of this misleading fact, I won't pay an app that could possibly charge and mislead me again in the future.
We're sorry to hear about your experience. We saw that you had just installed us for 9 minutes and assume you wanted to check us out - we'd love to chat to you about how we can improve?
We have just implemented the 30 day free trial from a 7 day free trial to help new retailers who are transitioning their businesses online due to COVID-19 - this is definitely a technical issue. We are not trying to be misleading and this disappoints the team greatly as we are genuinely trying to offer something to retailers out there for free for 30 days (we don't make any money from this). The team is fixing this now - we'd love to see you back with a 30 day free trial if you are open to it.
In terms of the pricing, we have taken your feedback but I want to clarify our pricing. We charge a subscription on one end (destination store) and charge $0.10/order on the source store for only additional orders that you make from the destination store. This is stated in our appstore listing. The reason we do this is because every order update back to your source store requires server costs to update in real-time. For an average order value of $75, we thought that $0.10 would be a very small percentage (0.133%) to take off. But we are reviewing the pricing to make sure that we continue to be great value to our customers.
Syncio is an amazing feature for Shopify plus merchants with multiple storefronts. Jimmy and his team have been so helpful with everything and would highly reccomend
The app works really well, the support staff have been very supportive and helpful, especially in these times of crisis. This app definitely helps save time!!
Great app to sync inventory and products between 2 stores. Also help you to create products/variants. Quick support, definitely recommend.
Amazing app, been using it to share inventory between 2 of my stores. Never had any issue and saves me tons of time. Highly recommend!
Syncio is very intuitive. Very easy to connect and the customer service is very helpful and dedicated :) Great service ! Great people ! Great App !
Nothing to say... You just save my time, my soul, my business model, my entrepreneur life Lol
thanks Sync
I definetly recommend this app ! 5 stars
Rayman and the team are SO good, super responsive and quick to address any of the queries we have. This has saved our business so much time and we'd absolutely recommend Syncio to anyone using more than one Shopify store.
App works perfectly and the support team at Syncio is outstanding! I highly recommend using Syncio -- well worth it!
