Recensies (52)
Verfijnen
-
Op beoordeling
good day, i have sent you a mail with some questions i have in order to decide whether to go ahead and use the app. could you please look into my mail, sent from mennovan......@l....nl? or how can i get in touch with you since i can not seem to find any means to mail or app you.
kind regards
happytoys.nl
UPDATE AFTER 3 DAYS: still havent heard form you, is there a mail adress i can forward my uestions to?
Hi. I can't seem to find any message from happytoys.nl or from any mennovan. The rest of your email address in this review is obscured. I will try sending an email to the account we have for happytoys.nl but it's an info@ address so I'm not sure if it will reach the right inbox. Can you try us again at support@oiizes.com?
Update after 3 days: We have tried to reach you on all channels we can determine might work. Please email us at support@oiizes.com if you see this edit. Thank you!
The efficiency, helpfulness and ease-of-use of this App - for this price - is unfathomable! Running multiple brands across multiple geographic regions with differing Shopify Expansion stores brings with it innumerable challenges... but Syncing Inventory isn't one of them! All thanks to SyncLogic. Definitely could not live without this App in our Tech Stack.
Thanks so much for the kind review. I thrive on knowing we've helped your business. Let us know if we can be of service in any way.
- Shane
Tested multiple inventory sync apps and this one is the best value for money. Reliable and quick and to the point support. Could use more functionality but some other apps that are seemingly more advanced turn out not working.
We have always focused on accuracy and performance, and often times the customer doesn't notice improvements we make, so I'm really thankful you noticed and shared your experience with other. We'll keep plugging away at functional improvements too.
Thanks so much for the kind review.
I have very little choice or control on this app. It is what is required by my drop shipper. I need additional information and support and have emailed at least 3 times via the support window within the app and have not received any response.
I need more control over what changes synclogic makes to my store. I need to define what product template it uses for the products being synced. Plus it does not bring over cost or the compare at price as well as the price to show a discounted price to our customer if applicable. (that is unless I am misunderstanding the setup)
When I manually go in to add these essential costs, it overwrites the data the very next sync. I would truly appreciate some support on my issues.
I'm so sorry to hear you've run into these challenges. I can definitely support you in your concerns.
I found emails from you on Feb 3 and March 14th regarding cost of goods. It looks like we responded promptly to both of those but I take it you didn't get the response. It must have gone to spam. I didn't find a 3rd message from you.
I can certainly help you with syncing cost and the compare at price, which shows a discount for your customers. These things can be achieved and I'll be more than happy to help.
I can also help with the template issue. You can turn off sync of the template so that you can choose your own custom template, and I'd have to look into this one further in that it's not a common request, but I might be able to customize your connection to select a specific template to use
I'll give you a call now but I know it's after hours for you so if I don't reach you I'll try you again tomorrow.
Update: I tried to call but the phone number on your account doesn't appear to be working. Can you please reach out to us at (415) 851-1230 with an updated number. If we're unable to answer please leave a message. I really want to connect with you and support you on this and I'm unable to reach you by phone or email.
Update 2: I haven't heard back from you. I also reached out via the form your website but haven't gotten a response. Without a working phone number or email address for you I really don't know how to reach you.
Afull no support do not waste your money cannot have items taken off if archived or draft items. was told to get with Shopify they were too busy to help.
This review is not representative of the truth and so inappropriate for a number of reasons.
The truth is we have been very responsive to your needs. We have been proactive in trying to reach out to you and address this before you were even aware it was an issue. We've made multiple attempts to set up phone or zoom call appointments with you. And we agreed to do custom engineering work for your individual needs.
1. The issue that you're complaining about is one that we brought to your attention in October. There are limits Shopify imposes on most shops if they go over 50,000 variants. You were sharing massive sets of products to your customers that pushed them all over 50,000 variants. We asked you to share less in October and you ignored our messages repeatedly. Finally you agreed to meet with us and we set appointments with you for full phone and video support. You stood us up on those appointments on two occasions and continued to sync so many products that it was a problem for your customers and a problem for us.
2. We have explained you are overworking the system. We allowed you to abuse our system for months and were exceptionally patient with your lack of responsiveness on the issues we brought to your attention.
3. After months of ignoring the issue we reported to you, abusing our system, and creating a problem for all your customers as well as for the entire SyncLogic ecosystem, you asked for us to write a custom code solution for your individual needs rather than use built in Shopify tools for putting a more curated collection of products together. And we said we needed a few weeks to make time for that because our engineering resources are fully engaged at the moment. We did not say to get with Shopify. We agreed to do the custom work you asked for. You didn't respond and discuss the timeline of engineering to your custom needs.
Proactive phone support. An offer to do custom engineering work. Tolerance for your abuse of our system and policies to the detriment of performance for all our customers. All for $19.99 per month and that's not good enough? You made hundreds and hundreds of sales via SyncLogic, so the platform actually made you money, and you say "do not waste your money?" and give us a 1 star review and say you got no support? You actively go out and try to hurt our business after all the support we gave you.
Thanks for uninstalling.
Super easy to setup and is working flawlessly so far! We even needed a custom edit and they got it done in just a couple hours! Highly recommend!
Awesome. I really love it when a custom request is viable and we are able to get it done. I'm so happy to know it's working out for you. Let me know if there's anything else we can do for you.
- Shane
We have been using Synclogic for a few years now, while the app does what it says on the can, and functions exactly how one would expect. The reason for my 5 star is review is the excellent support that Shane and his team provides. Super helpful, willing to work with you to get everything just how you want it, and always available. Really stellar support. 5/5 would recommend!
Thank you so much for the positive review. I really enjoyed working with you directly and enjoyed the challenge of finding solutions for your needs on this. Thanks for being such a long standing customer and such a pleasure to work with.
- Shane
Shane at SyncLogic is the best! Anytime I need something, he’s right there—helpful, responsive, and genuinely invested in making sure everything runs smoothly. It’s rare to find that kind of support these days. Can’t recommend SyncLogic enough!
SyncLogic is a game-changer! I needed a feature added that was crucial to my business, and Shane went the extra mile to make it happen. His dedication and hands-on approach were impressive, and the quick response showed how much they care about their customers. If you're looking for top-notch service and a product that delivers, SyncLogic is the way to go. Highly recommend!
Thank you so much for the kind review! I genuinely enjoy finding solutions for shops and helping them thrive, and I'm glad to hear that came through. Let me know if there's anything else I can do for you.
- Shane
We have used SyncLogic for almost 6 years now. It has been a huge time-saver for us and solves a really important problem for us, of quickly and seamlessly syncing products across multiple Expansion Stores.
We have heard horror stories of other brands using other solutions to sync inventory and product details, and things taking too long to connect, resulting in huge oversells and inventory issues during heavy traffic time periods.
We have never had any issues and have a huge amount of trust and respect for the SyncLogic Team and Product. Highly recommend.
Thanks so much for the very kind review. We have focused a lot of our efforts into the performance of syncing over the years and have managed to overcome a number of bumps along the way with the Shopify ecosystem through innovation. I'm so happy you've noticed.
Shane helped me greatly solve some drop shipping issues, when above and beyond! He also reached out by phone, very pleasant to talk with! Took a few days of discovery and repair but all my problems with the how it sync'd got worked out! Don't be afraid to get into more detail about what ever your needs are !
Hi. I also sent you a message via the ticket you opened with more details. In short, we don't sync the POS field and it appears that perhaps with a recent Shopify change new products are defaulting to going to POS if you have that sales channel enabled.
I've written a script to detect and fix this for you as a short term solution and hope to roll out a permanent solution in the coming days.
Update May 17th - I've just released an update that prevents drop ship products from going to POS when SyncLogic creates them, so the issue you reported should now be fixed.
- Shane
