Tabs Studio , 376件のレビュー

Hi!

We're very sorry to hear of the trouble. Unfortunately, the overlapping issue is caused by the the Brooklyn theme, not our app, so we don't have any control over it. In short, the theme doesn't always calculate the height of the description content properly and that can cause the description to run into the content below it (in this case the Loox reviews). We've seen it happen in shops that don't have our app installed.

The good news is that the fix is as easy as making a small adjustment to the theme code. We've emailed you a collaborator account request and we'd really appreciate the opportunity to get everything working properly for you.

With regards to uninstalling, there's no need to edit any code manually. If you follow the uninstall instructions in our help document at https://docs.stationmade.com/article/57-uninstall-tabs then all of the app code will be removed automatically.

Hi,

We checked your shop and the tabs code is completely gone so it looks like the automatic uninstaller worked properly. Our support team never received any contact or responses from you so we’ll assume the issue is resolved.

The free plan includes an unlimited number of specific tabs (it’s only the shared tabs that are limited - that’s clearly shown on the app listing page prior to installing) and from what we can see on your product pages there wouldn’t be any need for you to upgrade. The ‘Instructions’, ‘In the box’ and ‘Note’ sections can all be made with specific tabs (free) and the reviews can be put into a single shared tab for all products (also free).

If you ever decide to give the app another try then just let us know, we’ll be happy to help set up the tabs for you.

Thank you for the feedback! We’re really sorry to hear about the trouble but with the way that our app works it’s impossible for all of the coding in a store to be rewritten.

We didn’t see any support requests from you and we tried reaching out but didn’t receive any responses to our emails.

It was very important to us that we determine exactly what caused the problem so that we could make any necessary fixes to our app; however, when we looked into it we found that the issue was actually due to a different app that didn’t uninstall itself properly.

If there’s anything more we can help with please do let us know!

— Meghan

Hi! The theme code can be completely restored by scrolling down to the 'Remove app code from theme files' panel on the app home page and clicking 'Disable tabs in all themes'.