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Disappointing service experience - no upgrades or improvements have been made in a long time.
I used your spin-the-wheel app for a lottery event, and I set the probability of winning the first prize to 0.01%. Logically, only one person out of 10,000 should win! However, we’ve only collected just over a thousand emails, and yet 20 people have already won the first prize! This has caused us significant losses! Your app has a major bug, and I want to file a complaint!
Most businesses, including mine, have a limited number of prizes to give away. It's not feasible for us to distribute prizes based on such unpredictable randomness, as it could lead to excessive winners in a short time frame, which is exactly what happened in my case. As a result, we've faced unexpected financial losses, not to mention potential damage to our brand's reputation due to unmet expectations from other customers.
I strongly recommend that your software include an option to limit the number of prizes awarded, rather than relying solely on random probabilities. This would provide businesses with more control and prevent situations like ours, where prize distribution exceeds what was planned and budgeted for.
Very easy to use, and you actually get a HUMAN to help you with support. I will definitely continue to use for my business in the future.
Super service client, à peine installé que Jeremy c'est fait un plaisir de m'aider. Avec un plan gratuit de 4 000 impressions, ça m'a l'air bien !!!
Excellent customer support staff!!! I really love the design and configuration is very easy! And the time of answer is very fast! love it!
ROCKmint, thanks a lot for your amazing review. It's great to hear that you love our app 😃! Feel free to contact us anytime if you have any questions or if you need help. We'll always do our best to help any way we can 🙌.
Jane
As soon as I started using this app, my sales started to increase and I am collecting a ton of emails for my marketing campaigns! I like the cartoon spin and win. It's fun vibe matches our fun, colorful products.
PauGlam, the products in your store look so colourful and attractive 🤩 the pop-up compliments your store well. I'm so happy to know you are getting more emails 😄 Contact us if you need any help with the app or have a feeback for us.
Jane
The App is amazing if you are a beginner they will support you a lot go to tada chat.
Gud tags, thanks for your amazing review. It makes me so happy that you like our app😄. Our support team will help you with anything you need ✌
Jane
The support is HUMAN, that deserves 5 stars already. I hate service by bots. Once I will try out the app I will update this review.
Rachel Mintz Coloring Books, Thanks for your fantastic review😃 Be sure that the support will always be HUMAN and will always be THERE to help you with anything. Do let us know more about, what you think about the app once you try it out 😄
Jane
I used this app to help me collect emails and the way it is set up it is PERFECT! It has worked wonders for me and continues to! Highly recommend this app!
nannie boutique, it makes so happy to see your business grow and to know you like our app 😃. Thanks for your lovely review! 😁
Jane
I liked the 3 widgets that this app has and I believe these widgets will increase the engagement rate on any website. I will personally use it for the stores that I manage.