Tada Pop up Spin Wheel Popups

I used your spin-the-wheel app for a lottery event, and I set the probability of winning the first prize to 0.01%. Logically, only one person out of 10,000 should win! However, we’ve only collected just over a thousand emails, and yet 20 people have already won the first prize! This has caused us significant losses! Your app has a major bug, and I want to file a complaint!

Most businesses, including mine, have a limited number of prizes to give away. It's not feasible for us to distribute prizes based on such unpredictable randomness, as it could lead to excessive winners in a short time frame, which is exactly what happened in my case. As a result, we've faced unexpected financial losses, not to mention potential damage to our brand's reputation due to unmet expectations from other customers.
I strongly recommend that your software include an option to limit the number of prizes awarded, rather than relying solely on random probabilities. This would provide businesses with more control and prevent situations like ours, where prize distribution exceeds what was planned and budgeted for.

Disappointing service experience - no upgrades or improvements have been made in a long time.

Jeremy was really kind. I honestly thought he was a bot when the chat box popped up. He asked for feedback on the site and was very positive with my ideas. I have been mehhh on the app, but only because of small things and i gave my suggestions to him. I hope that once these are updated then this app will be a strong one against competitors. Awesome job to Jeremy for wanting to make this app better and asking for live feedback. Very smart.

i had a small intergration problem with klaviyo and the app, and i hopped on chat with their support team. In total contrast to other apps apps who make you wait for hours for their support team, TADA's support was literally instantly responding to me. They resolved my issue in 10 minutes. Jeremy Bryan from the support team helped me out and got my klaviyo synced up in minutes. Im also already seeing good success from the app. I thought it may be too spammy, but its really not. People take the discount code and use it about 20% of the time, and when they dont, you still got their email for free..

The app is top notch for its purpose, it is easy to setup and doesn't lag the store, which is great. The support is great too. Thumbs up to Mr Jeremy!