TargetBay Product Reviews , 63 recensioni
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By now the experience with TargetBay has been great! The transition was pretty easy and the team has been really welcoming and helpful. Ron and KJ are super responsive and answer all my questions in a fast manner. Was having some issues with our previous app and TargetBay has helped us solve most of our issues.
Well run company that actually cares about their customers. They want you to succeed. We were sent over to another company when we changed over from BigCommerce. I wish we had just stayed with this company. They have set up many automations and the return on investment is much better.
Once you start using the program it's very intuitive. If you need help, the team is quick to resolve the issue. Customer service is what sets Target Bay apart!
I am very impressed with the functionality of this app and the excellent customer service by Ron from Target Bay!
ALMOST 2 MONTHS WE ARE NOT RECEIVING REVIEWS. WE ASKED THE TEAM ABOUT THE ISSUE AND THEY SAID SYSTEM IS WORKING PERFECTLY FINE. AFTER 2 MONTHS THEY EMAIL US ABOUT UPGRADING THE "DMARC value" because emails were bouncing. I previously had issue but I forgave them but not this time.
I've been with TargetBay for several years now. My personal CS agent, Ron, is always readily available to help and gets any issues fixed quickly.
We have been using Targetbay for several years. Support is very responsive. The application has done a great job of storing reviews and questions. They have helped with email and sms mailing. I highly recommend the product.
Look, when I was first approached by this group, I was concerned. Their workforce is concentrated thousands of miles from my base of operation and their prices were a little too low to feel legitimate (I was with a crappy company before). But man am I glad I came over. TargetBay has the fastest customer service of ANYWHERE I have ever seen. My guy is Ron, who is awesome, but a few others there I have interacted with were great too.
I have been able to talk to them via email, zoom, and phone. Phone often actually. There has been an accent issue once or twice, but never with my service rep Ron.
The services and features of their app are substantially similar to other services. Not exactly breaking down walls, but definitely what I need. I don't see myself ever jumping ship. Still think my rates are best in class and the service is still AMAZING.
They do roll out updates, but not very often. Personally, I like that because with so much going into a business, I like to have consistency. Shopify changes stuff CONSTANTLY and I hate it. TargetBays approach is refreshing in that way.
A few of the email building features feel uneven and at times wonkey, but you do learn to work with them. Having used MailChimp and Springbot, the TargetBay UI works about the same.
Overall, LOVE these guys. Can't recommend enough. Hope you get Ron. He is awesome!
TargetBay is a fantastic tool for automatically generated emails and user reviews. The interface is easy to use and if you have any questions, the team is quick to respond (Bala is amazing and so helpful!). I highly recommend TargetBay for your Shopify store.
We are glad to be working with TargetBay. The reviews are helping to increase sales. Our Account Manager has been very responsive when issues or questions arise. We always hear back and in most cases extremely quickly. We have not had big issues, as it works well, but rather little start up questions, etc.