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this is superb!!! keep with good work!! easy to use, just need to "understand" the settings. very happy.
Hi Bijuz,
Thank you for giving tawk.to a 5-star review!
We value your feedback and will continue to provide excellent customer support to all our users.
I've put together a few links to help you with your site.
The following will help you better understand and navigate the dashboard:
1. The tawk.to help center
https://help.tawk.to/
2.The tawk.to academy
https://www.tawk.to/academy/business-messaging/
The following links will help you set up and customize the widget:
1. Changing the appearance of the chat widget
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
2. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
3. Using the Pre-Chat form
https://help.tawk.to/article/using-the-pre-chat-form
4. Customizing the widget header and body cards
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
tawk.to is a brilliant live chat app that allows you to easily interact with customers when needed. Also the ability to send offline messages is a great feature too!
All round great app that I continue to use and enjoy.
Hi Odds And Sorts,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our app brilliant and useful in communicating with your customers.
When no agents are logged into the dashboard, your visitors can fill in the Offline form.
Offline messages are emailed to the email address specified in the tawk.to account. You can designate team members to receive offine messages in the Mail Notification section of the property Admin panel. Offline messages can also be viewed under History and in the Messaging tab under All messages.
To reply to an offline message, you will have to click the Convert to Ticket button.
To learn more, visit this link: https://help.tawk.to/article/responding-to-offline-messages-via-ticketing
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Wonderful app that truly is easy to install, set up and implement on your site. The support team is friendly and ready to help out if something were to go wrong. Don't be stuck behind your desk all day, the mobile app lets you take your live chate wherever you go. Great app, great price - FREE recommended for all.
Hi Avroliner Project,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services.
Our tawk.to mobile app can answer chats on the go, manage property settings, edit shortcuts, and much more.
Visit the following links to download the tawk.to mobile app:
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Just started using it. Love it.
Is there anyway to auto set the working hours ? I am using the app on iOS and I don't want to manually set myself Offline .
Hi The Chalk Boutique,
Thank you for choosing tawk.to and for sharing your question here.
The Scheduler allows you to manage the operating days and times of the widget.
Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.
To access the Scheduling feature, follow the steps below:
1. Go to Admin (gear icon) in the left sidebar.
2. Select Chat Widget
3. Select Scheduler
Note that you have to be logged in to the Dashboard during operating hours to be online. If there's no Agent online and logged in, the widget will still be offline.
To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Love this app and support were excellent
Hi Buddhas Orchard,
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
We thank you for the continued support and we hope you have seen success by using our product in your business.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app
Hi BuyOut Online,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget to be the best app in the market!
We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I have been using this for over a month and I must say that it is brilliant. Gives me all of the information I need to do a successful live chat. I have converted brilliant potentials into clients through the live chat system.
Thank you Tawk!
Hi Crystalcm,
Thank you for giving tawk.to a 5-star review!
We appreciate your feedback and are happy to know that our widget helped convert sales for your business.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++
Fascinado era la solución que estaba buscando para tener contacto con los visitantes de mi tienda, y gratis fabuloso
Bu uygulama müşteri ile iletişim kurmak için mükemmel bir yol
Hi Yonextt,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you love our product and find it useful for communicating with your customer.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!