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Best chat app by far, and free... does more than any other chat system we have used... has more features, more custom options, and did I mention free?
app doesnt work, no support. Not sure what the point of it is.
the application is not working anymore, nothing is going well, we can't open the page, we can't validate
sh*t
Support is nowhere to be found. Hard to set up and edit the widget. No thank you!
Now need right now bye
The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.
App installed just fine and even after I enabled the app in my theme, the app settings just keeps showing me to Configure widget to be shown in store.
Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with.
Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.
very good for what it does, you can use it to communicate with customers and can have other log ins for staff
Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.
Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++
I have tried so many chat apps and I always seem to come back to this one. Free, simple, consistent, and the best!
Tried installing the app, and it said I have to add the widget code to every single page on my site. Are you kidding me? Who has time for that? Uninstalled the app in less than 5 minutes.
This is a great app. I was not even told by any staff to please write a review about them. Failure to do this would equate me to an ingrate. Thanks guys. The free service is just all I've wanted, at least, for my level of business.
HIGHLY RECOMMENDED
I saw this app on a review page. I was curious but skeptical because it's free. But I'm blown away by how awesome this app is, especially for someone like me who is just starting. This app gives you all the features you need for free! Other apps would make you pay a huge fee just for basic features. One of my favorite features is the free Knowledge Base page. There is a paid version that gets rid of branding and gives you other features. But I honestly like the branding; it lets people know what superb chat service I'm using. Once I have a steady profit, I'm gonna support this business and get the paid version. Thank you for making an excellent program!
I loved this app at first, but then all of a sudden it stopped notifying us via email that someone started a ticket/ filled out the offline form. We tried talking to tech support but the guy didnt seem to want to help. At this point its time to disconnect it once we catch up to all the emails weve missed.
Hi Resin & More Boxes,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
If you are not receiving any Ticketing or Offline email notifications from us, it could mean that your emails are being sent to the wrong folder or there might be a glitch.
tawk.to emails could have been sent to your Spam or Junk folder instead of your Inbox. Alternatively, your email provider may be blocking tawk.to emails, so check your Spam folder.
You can whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to.
This should keep emails from tawk.to out of your Spam folder.
If you're still not receiving emails from us, it might be due to delays, automated suppression or, in rare cases, maintenance issues.
Related article: https://help.tawk.to/article/why-am-i-not-receiving-emails
I will need the following details to track the ticket or email you’ve raised with the support team.
1. Property ID/website:
2. Ticket number:
3. Email:
4. Contact Number (with area code):
Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app
Hi BuyOut Online,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget to be the best app in the market!
We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
App never worked. its literally an app with a blank screen. coding was still left on my website after I deleted it. don't get it!
Hi The Trendy Line,
Thank you for choosing tawk.to and for sharing your challenge here.
There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard.
Follow the steps below to install the chat widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Then visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
If you wish to uninstall the app manually from your site, follow the steps below:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid.")
1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19
2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7
3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4.Delete the tawk.to script code and select Save
I hope this addresses your concern.
I installed the app, the widget never worked. I asked them to remove it from my site. They never managed to do it. They had more than two weeks and not 1 reply.
Now Im building a new website.
Hi Handy-Guard,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"
1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19
2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7
3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag.
See this screenshot for reference: https://prnt.sc/oj1v0s.
You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4.Delete the tawk.to script code from it and Save
I hope this addresses your concern.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app to use for the shopify community. I highly recommend this app and planning to use this app for all other businesses.
**Please note- I would really appreciate if the branding can be removed from the chat widget. Is it possible to Show my Company name and Logo in the chat widget? Btw I applied for partnering with Taw.to. Looking forward collaborating with Tawk.to Regards,
Shuv
Owner of Seo Digital Club Australia
Just installed this app...was using a very similar much more expensive app. This is an amazing amazing add-on.
Thank you. Very impressed so far.
Hi SaleEvent.com,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services.
If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
the app its self is a nice idea but need lots of work no multilingual buy exemple and other stuff that dont really works whit shopify stores .
soscartouches.ca
Hi S.O.S Cartouches inc.,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently have 40+ language translations on our chat widget.
Here is the list of languages currently available for the widget (49):
Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
Here is the list of languages available for the Dashboard (25)
Arabic
Bulgarian
Catalan
Czech
Danish
Deutsch
English
Spanish
Finnish
French
Hindi
Italian
Hungarian
Bahasa- Indonesian
Korean
Dutch
Polish
Portuguese (Brazil)
Romanian
Russian
Slovak
Slovenian
Turkish
Vietnamese
Chinese (traditional)
You can also create additional custom widgets and modify them to any language you like.
To learn more, visit this link: https://help.tawk.to/article/changing-greetings-on-your-widget
In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:
1. Web dashboard > https://crowdin.com/project/tawk/
2. Android app > https://crowdin.com/project/tawk-android
3. iOS app > https://crowdin.com/project/tawk-ios
Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
Best Chat App Ever, useful and work great with my store, don't miss it guy's...
and it's free that's so cool.
Hi Darkness Gamer Hub,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that our product works great with your Shopify store and that you find it to be the best chat software in the market.
We appreciate the kind words and we thank you for the continued support.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Underrated, way better than trash apps like Tidio. Download this and you won't regret it, I'm saying that after trying EVERY live chant option available out there including apps on & off the Shopify app store. And here I am, settling with tawk.to after wasting loads of $$ on other apps.
Hi Go Schwifty!,
Thank you for choosing tawk.to and for recommending tawk.to to the community!
We are happy to know that you love our product!
Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market.
If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
this is superb!!! keep with good work!! easy to use, just need to "understand" the settings. very happy.
Hi Bijuz,
Thank you for giving tawk.to a 5-star review!
We value your feedback and will continue to provide excellent customer support to all our users.
I've put together a few links to help you with your site.
The following will help you better understand and navigate the dashboard:
1. The tawk.to help center
https://help.tawk.to/
2.The tawk.to academy
https://www.tawk.to/academy/business-messaging/
The following links will help you set up and customize the widget:
1. Changing the appearance of the chat widget
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
2. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
3. Using the Pre-Chat form
https://help.tawk.to/article/using-the-pre-chat-form
4. Customizing the widget header and body cards
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
This app is free! FREE! The capabilities you have on this live chat considering it's FREE is immense. Support is fantastic. You can customise the widget incredibly easily. I wouldn't not recommend this app - there's also a free app for your phone so you can leave the computer and not have to worry about missing your customers.
Hi Scutes,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and have recommended our chat software in the community.
tawk.to is the most widely used chat application on the planet with over 5 million users and counting.
Check out why we're free here: https://www.tawk.to/why-free
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
you install it and get an empty screen. that's all. that app does not work. review must have 100 chars... here some more
Hi SAYFF,
Thank you for choosing tawk.to and for sharing your challenge here.
If you have encountered issues when installing the tawk.to chat widget on your Shopify dashboard, there may be an easy fix.
Follow the steps below to install the chat widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Then visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and wishing you all the best.
Excellent app! and is free with the "powered by talk". Many features. I have used other chat app and is incredible is free.
Hi Dakbiz,
Thank you for supporting tawk.to and for sharing your review in the community!
Our Remove Branding add-on allows you to remove tawk.to branding from the chat widget, tickets, emails, chat transcripts, Chat Page, chat link and the Knowledge Base.
Visit the following links to learn more:
1. Purchasing the Remove Branding and white label add-on
https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on
2. Setting up the Remove Branding add-on
https://help.tawk.to/article/setting-up-the-remove-branding-add-on
3.Setting up Remove Branding for Tickets
https://help.tawk.to/article/setting-up-remove-branding-for-tickets
If you have some questions you want to raise before you official apply as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
We currently have the free version installed at: https://mydentalwig.com/ to collect offline messages
Hi My Dental Wig,
Thank you for supporting tawk.to and for sharing your review in the community.
When the widget is in Offline mode, it will act as a form and ask visitors for contact information so you can get back to them at a suitable time.
The Offline Form will show when all agents are logged out from the dashboard or if you have set the widget to be offline with the Widget Scheduler.
To learn more about Offline status and Widget Scheduler, visit these links:
1. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
2.The difference between Online, Away, and Invisible
https://help.tawk.to/article/the-difference-between-online-away-and-invisible
3.Using the Widget Scheduler
https://help.tawk.to/article/using-the-widget-scheduler
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
It is an excellent tool for help. Very handy to use with several useful options that help in selling products. It is a must have for having a store.
Hi dog4shine,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to install and you are satisfied with our product and services.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Almost 3 weeks for a support ticket to just set up my store. Contacted them 3 times to try and ask them to hurry it.
Asked for a refund and they just stopped replying... :/ avoid them
Hi memepets,
This is Sienna from tawk.to. Thank you for reaching out.
We do apologize for the challenges you experienced with our support team.
In some circumstances, it’s necessary to escalate cases to find answers and additional time is needed to revert back to you.
To check the status of your ticket and your refund request, I will need the following details:
1. Property ID/website:
2. Ticket ID:
4. Add-on Subscription:
3. Email:
4. Contact Number (with area code):
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
A bit buggy. The menu interface is a bit clustered and the settings panel is not very user friendly. I say the entire menu interface should be updated into a more user friendly experience then this app would easily get 5 stars. Other than that and some minor bugs, the tawk.to app can be used while on desktop and also downloaded on your phone or tablet so you can chat with customers live...that functionality is great. Being able to customize the chat panel in many ways and automatically greet the visitor can be a very useful tool for your business. Gets the job done and I haven't found any other apps that compare in that regard.
Hi My Fifth Avenue,
Thank you for choosing tawk.to and for sharing your challenges here.
We are continuing to develop our User Interface and will post updates once new changes have been implemented.
We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
2. To make changes to how your widget acts on your site on your Android device:
https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
2. To make changes to how your widget acts on your site on your iOS device:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios
To send an automated message when a visitor lands on your website, we have our default Basic Site Notification Trigger. This Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.
You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify.
Learn more about triggers here:
1. Creating and managing triggers
https://help.tawk.to/article/creating-and-managing-triggers
2. Advanced Triggers
https://help.tawk.to/article/advanced-triggers
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
I love this app it gives you way more than any other free chat app. You can tie this in with the gabot, sales boosting chatbot. I haven't had any issues with the app at all and we've been using the app for about 6 weeks now. Great job tawk.to for the great product at an awesome price point! The thing I love the most it that we can see what visitors are looking at while their on our website it gives us a pretty good idea of what visitors are looking for.
Hi Total Sports LLC,
Thank you for supporting tawk.to and for sharing your review with the community!
Our Monitoring feature shows real-time activities of visitors. If your visitor has a chat history, you can also view navigation activity.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
I love the app. The dashboard is user-friendly and has customizable options. Brand colors, Avatar etc. Recommended.
www.felicityspice.com
Hi Felicity Spice,
Thank you for supporting tawk.to and for recommending us to others!
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update will give a new look to your chat widget.
Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
I unistall the app but after that it still exists on my store. Free are never free as you can see!!!!
Hi crazydeals10 ,
Thank you for choosing tawk.to and for sharing your challenge here.
Can you tell me more about how the chat widget was originally installed?
1. Was it installed using the plug-in from the Shopify App store or was the chat widget code installed manually on your website?
2. When you try to uninstall the app, is there an error message?
3. Is the tawk.to app still showing up in the App tabs?
To further assist you with your concern, I will need the following details:
1. The relevant Property ID/website:
2. Screenshots showing the issue or error message:
3. Your email:
4. A contact number (with area code):
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and I hope to hear from you soon.
Wonderful app that truly is easy to install, set up and implement on your site. The support team is friendly and ready to help out if something were to go wrong. Don't be stuck behind your desk all day, the mobile app lets you take your live chate wherever you go. Great app, great price - FREE recommended for all.
Hi Avroliner Project,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services.
Our tawk.to mobile app can answer chats on the go, manage property settings, edit shortcuts, and much more.
Visit the following links to download the tawk.to mobile app:
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
It is good, but some messages you need to keep in English. :( I am working with other countries and languages.
Hi zoopetfamily,
Thank you for choosing tawk.to and for reaching out.
You can add multiple widgets to a Property and customize your widget to match different languages on your website.
Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new widget and manually set the language.
You can create a maximum of 20 new widgets per Property. Each new widget will have its own settings for Color, Size, Position and Language.
To learn more, visit this link: https://help.tawk.to/article/why-add-multiple-widgets
Learn how to change the language of your widget: https://help.tawk.to/article/changing-your-widget-language
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Technology wise great. The whole concept is a bit taxing on HR, but probably worth it! It does have auto responding and scheduling. Pricing for whitelabel is $12/m
Hi Institute for Safety in Powerline Construction,
Thank you for choosing tawk.to and for sharing your review with the community!
The tawk.to app will work on any Shopify theme unless the core functionality has been modified.
If you have encountered issues when installing the tawk.to chat widget on your Shopify dashboard, there may be an easy fix.
Follow the steps below to install the widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Then visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app, that works well, one that is priced a perfect price point and is easy to set up and integrate into Shopify. The widget customization option really makes this app stand out. If you ever need help the support team is always there.
https://www.kinkytoy.store
Hi Yourturnkeystore 243,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you find great value in using our app.
Great news! We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
The App itself is good, but beware if you uninstall it. It will continue to charge you $15.00/mo, despite it being uninstalled from your store and not in use. I used it for a month, then cancelled it, only to have it bill me for no reason. If I had not been aware, it would have billed me indefinitely.
Hi Mountaineer Tactical,
This is Sienna from tawk.to. Thank you for reaching out.
We highly recommend cancelling any active subscriptions before uninstalling the chat widget.
If you have purchased our Annual subscriptions, the subscription will be active until the next billing date and no further charges will be made.
To ensure you're not billed again, please log in to the tawk.to Dashboard and select Admin > Billing > Cancel.
Annual subscriptions are discounted because of the commitment to pay upfront for the entire year ahead. As per our Terms of Service, we are unable to offer any refunds.
For more information, visit this link: https://www.tawk.to/terms-of-service/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
One of the best apps available at the moment. Thank you for such a great job!
Hi Likablenation,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our app to be the best in the market!
We have just released a major update to our widget. You can now set a separate position for your chat widget on Desktop and mobile devices.
Follow these steps to change the position of the widget on mobile
1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.
To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Love it love it love it! Can talk to my customers anywhere, on the go and can add agents in future - still for free!
Hi Fabolista,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and that it made it convenient for you to answer chats anywhere using your mobile device.
Our tawk.to mobile apps are available on both Android and iOS devices.
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Definitely a staple in my Shopify store. Highly recommended!
Hi Go Bloom Glow,
Thank you for supporting tawk.to and for recommending the app to the community!
Great news! We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update will give a new look to your widget.
Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
HIGHLY RECOMMENDED. I love this interface! Please keep it free :)
Hi The Cbd Corner Store,
Thank you for choosing tawk.to and for giving us a 5-star review!
We will keep it Free - forever! This year we mark another milestone as we have reached 5 million users.
We hope you have seen success using our products. We will continue to provide excellent customer support to all our users.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Setup was standard and easy.
The tawk.to dashboard from the Shopify App screen is fine, especially with it being so sophisticated.
It gives desktop notifications with an old telephone sound to get your attention,
We previously used an email notification when customers have asked a question in the live chat of the website.
So far everything looks good and working well. I am hoping this App can be a permanent replacement for our Live Chat function that was previously done with a Facebook integration.
Thank you!
Hi Civilstock,
Thank you for supporting tawk.to and for sharing your review in the community!
Our Facebook integrations are already on our future roadmap. We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Bu uygulama müşteri ile iletişim kurmak için mükemmel bir yol
Hi Yonextt,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you love our product and find it useful for communicating with your customer.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app, this lets us to communicate with our customers straight in our website.
Hi Testikauppa1212,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you love our product and find it useful in communicating with your customers.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use.
https://www.kinkytoy.shop
https://www.kinkytoy.store
Hi Kinkytoy Shop
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to use and highly affordable!
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I have been using this application for several months now and it has worked perfectly for me. the support is very good and timely.
www.estrato8.com
Hi Estrato8,
Thank you for supporting tawk.to and for sharing your review with the community.
We appreciate the feedback and we thank you for the continued support of our product.
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Let me know if you have other questions, require assistance, or just want to talk to someone at tawk.to.