tawk.to Live Chat

Hi The Devils Apparel,

Thank you for choosing tawk.to and for recommending us to the community!

We thank you for the continued support and we hope you have seen success by using our product in your business.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

Hi Pet Globes,

Thank you for choosing tawk.to and for sharing your challenge here.

If you are having issues with getting notifications, visit this article to find out more:
https://help.tawk.to/article/why-am-i-not-getting-notifications

To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links:

1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi,

This is Sienna from tawk.to. Thank you for reaching out.

We do apologize for the challenges you experienced with one of our support agents.

Our 24/7 support line is always available to assist you.

Alternatively, should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi The Trendy Line,

Thank you for choosing tawk.to and for sharing your challenge here.

There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard.

Follow the steps below to install the chat widget:

1. Clear your browser and cookies.

2. Log in to your Shopify dashboard.

3. Then visit https://apps.shopify.com/tawk-to.

4. Click the Add app button for the tawk.to app.

5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.

6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.

The widget will be added to all pages of your Shopify site.

If you wish to uninstall the app manually from your site, follow the steps below:

(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid.")

1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19

2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7

3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.

4.Delete the tawk.to script code and select Save

I hope this addresses your concern.

Hi My Fifth Avenue,

Thank you for choosing tawk.to and for sharing your challenges here.

We are continuing to develop our User Interface and will post updates once new changes have been implemented.

We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.

For Android Devices:

1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android

2. To make changes to how your widget acts on your site on your Android device:
https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android

For Apple Devices:

1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8

2. To make changes to how your widget acts on your site on your iOS device:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios

To send an automated message when a visitor lands on your website, we have our default Basic Site Notification Trigger. This Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.

You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify.

Learn more about triggers here:

1. Creating and managing triggers
https://help.tawk.to/article/creating-and-managing-triggers

2. Advanced Triggers
https://help.tawk.to/article/advanced-triggers

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Classyclosetshop,

Thank you for choosing tawk.to and for sharing your review with the community!

We appreciate your feedback and are happy to know you find our widget to be the best in the market.

The tawk.to app will always be free!

We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

HiMbkplanners,

Thank you for choosing tawk.to and for sharing your challenge here.

We value your feedback and will continue to work on improving our UI design.

We have just released a major update to our widget.

See our latest release here: https://www.tawk.to/category/updates/

Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

The tawk.to Dashboard supports Google Chrome and other known browsers (Safari, Opera, Firefox and Edge).

We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi plushygift,

This is Sienna from tawk.to. Thank you for reaching out.

Thank you for your patience as you experienced challenges with our support team.

There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.

To further check the status of your ticket, I will need the following details:

1. Property ID/website:

2. Ticket ID:

4. Add-on subscription:

3. Email:

4. Contact number (with area code):

I'll send a follow-up message to our dev team regarding your ticket/concern.

Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Thank you and I hope to hear from you soon.

Hi Jpsm Sales Marketing Group Inc,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you love our product and that our widget generated more engagement on your website.

Our Monitoring feature shows real-time activities of visitors. You can view detailed information on your visitor's activity by selecting the monitoring tab along the left side of the dashboard.

At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on the site, how many times they've visited the site and how many previous times they've engaged in chat.

To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions

If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!