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The app is good as far as function goes, but it appeared to slow my site down significantly. When it was installed, there was 8 - 10 seconds after the page loaded when nothing on the page could be selected. When I removed the app everything appears to be loading normally again.
Hi Bearing Box,
Thank you for choosing tawk.to and for sharing your challenge here.
The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site.
Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made.
These are some common causes of slow web page loading:
-Slow or interrupted internet connection
-Browser or operating system updates needed
-Multiple redirects
-Conflicting browser extensions (check for ad blockers and site blockers)
-Malware
-Hardware/storage limitations
-Background apps
We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly.
I hope this addresses your concern.
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Very difficult to install. I tried 5 times and also used one of the videos and it wouldnt show up pn my store. time waster.
Hi Marionsfashionloft,
Thank you for choosing tawk.to and for reaching out.
There are two ways to add the tawk.to widget to your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
#2 - Use the Plugin for Shopify.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Then visit https://apps.shopify.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Very nice job! Thank you!
Hi Leatherstrata,
We thank you too for giving us a 5-star review!
We hope you have seen success using our products.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
Hi SprayShopNZ,
Thank you for choosing tawk.to and for giving us a 5-star review!
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
For free it's a great app with lots of functions. However, I've had an issue arise and even two weeks later I'm struggling to get a response. The support specialists can't offer a time frame and I feel like they don't particularly care about the issue.
Update. It's now 7/09/20. I opened case on 28/06/20 and I still don't have a response. I am still getting no help when asking how long it will take for a response.
My issue is related to the scheduler not turning on and off when it's supposed to meaning that people are expecting chats when I'm not online and getting annoyed when no one is responding. I'm wondering if they're waiting for the UK time change??!
Yes the option is there to do it manually but that is ensuring that you remember to turn it on and off when necessary. It's frustrating that there is an option to schedule online and offline hours but it doesn't work.
Hi Turtle Covers Group Limited,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
The Scheduler allows you to manage the operating days and times of the widget.
Its purpose is to make the widget go offline, even if there are Agents logged in.
For example, let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM.
If you log in before 9 AM, you will not receive chats and your visitor will get the offline form.
The same thing happens when the clock hits 5 PM. Even if there are agents online, the widget is forced to go offline.
To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler
Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team.
1. Property ID/website:
2. Ticket Number (if available):
3. Screenshot/error messages:
3. Email:
4. Contact Number (with area code):
Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
Very Hard to install. I uninstalled in order to do a fresh reinstall but the system blocked me.
Hi Le Tablier Bleu,
Thank you for choosing tawk.to and for sharing your challenge here.
There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard.
Follow the steps below to install the chat widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link:https://help.tawk.to/article/shopify
An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before your site’s closing body tag.
For more information, read this article: https://help.tawk.to/article/adding-a-widget-to-your-website
You can reach out to us 24/7 for support with any urgent matters. Our live agents are always available to assist you.
You can also email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
It is not free. After gathering all my information finally when i am about to install the app. it asks for money. Misleading way to attract customers
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
This app is NOT FREE! In the description it says this app is completely free but when you sign up they make you pay. Very misleading and dishonest! If you guys want to charge just say that in the description, waiste of time!!
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with.
Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.
Tried installing the app, and it said I have to add the widget code to every single page on my site. Are you kidding me? Who has time for that? Uninstalled the app in less than 5 minutes.