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Such a simple chat app...very small, but efficient. You guys have the right idea :)
Hi Bonjour Luxx,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our tawk.to app to be an efficient tool for your business.
We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
This app only has 32 reviews.....
Truly a diamond in the rough
I cant believe how well this app is made and stylish it looks on my website seriously how does it have 32 reviews!! well if it keeps the app free i dont mind!
But these developers worked their butts off and this app is amazing and Best part its F.R.E.E!!!
Hi Highlylifted Com,
Thank you for choosing tawk.to and for giving us an amazing review!
We are happy to know that you find great value in using our app and love the customization features.
We appreciate the feedback and will continue to provide excellent customer support.
Great news! We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Definitely a fantastic app for live chat so easy to implement and use, their live chat (lol) support was very helpful and there is nice additional features too so you can view what visitors are doing on your site etc. etc., really ticks all the boxes and its FREE!
https://www.valuevaping.co.uk
Hi Value Vaping,
Thank you for choosing tawk.to and for giving us an amazing review!
Yes, it's still and will always be FREE!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
We value your feedback and will continue to provide excellent customer support to all our users.
Our Monitoring feature shows the real-time activities of visitors. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
I have been using this application for several months now and it has worked perfectly for me. the support is very good and timely.
www.estrato8.com
Hi Estrato8,
Thank you for supporting tawk.to and for sharing your review with the community.
We appreciate the feedback and we thank you for the continued support of our product.
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Let me know if you have other questions, require assistance, or just want to talk to someone at tawk.to.
5 stars for functionality. Thank you for this app talk.to!
4 stars for the connectivity. It drops out every hour (it seems) but irregularly.
[Added Aug 8, 2017] It appears that the desktop and mobile versions are not in sync. There was an instance where the mobile version shows 2 visitors, then all left but the desktop version still showing these visitors (not refresh).
Hi Aphrodite And Hebe,
Thank you for choosing tawk.to and for sharing your challenges here.
An agent's status will not be changed from online to offline as a result of being idle or not viewing the tawk.to Dashboard.
If your computer or browser has a sleep mode setting, this will cut off the internet connection and set your status to offline in the Dashboard.
If an agent is inactive for 10 minutes (default setting), incoming visitor events will turn off.
However, the whole Dashboard can still receive chats and will remain active.
Please note:
If a visitor becomes Idle and remains inactive for an additional 10 minutes, the session will end.
Your visitor will continue to appear in Monitoring during the 2-minute buffer period.
Related links:
1. Understanding Visitor Monitoring and Chat sessions
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
2. Enabling the Sleep Mode feature
https://help.tawk.to/article/enabling-the-sleep-mode-feature
If you need help, We have a 24/7 support line that you can contact for any pressing matters. Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Nothing but amazing. This app does not only allow you to chat totally free to customers and visitors, you can download the free app and chat when your out and about. You can view what the visitors are doing on your website even watch them flick from page to page, you can create a chat so it pops up on the visitors screen, you can view the exact town the visitor is coming from...Seriously guys there is so much more I would love to promote about this app but my list would be very long indeed. The app is easy to navigate and understand, once downloaded it's simply takes seconds and the support is pretty impressive as well. Highly highly recommended and Shopify should be very happy this is available for free and has no doubt brought me much needed sales.
Good luck guys from www.onlinemelon.com
Hi Online Melon,
Thank you for giving an amazing review and for recommending us to others!
We are happy to know that you love the widget interface and Monitoring feature.
Our tawk.to app monitors real-time activities of visitors and lets you answer chats via web browser, desktop and mobile apps.
Related link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
We have reached our 5-million-user mark and we thank you for it making happen!
Thank you for the continued support!
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use.
https://www.kinkytoy.shop
https://www.kinkytoy.store
Hi Kinkytoy Shop
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to use and highly affordable!
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
We currently have the free version installed at: https://mydentalwig.com/ to collect offline messages
Hi My Dental Wig,
Thank you for supporting tawk.to and for sharing your review in the community.
When the widget is in Offline mode, it will act as a form and ask visitors for contact information so you can get back to them at a suitable time.
The Offline Form will show when all agents are logged out from the dashboard or if you have set the widget to be offline with the Widget Scheduler.
To learn more about Offline status and Widget Scheduler, visit these links:
1. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
2.The difference between Online, Away, and Invisible
https://help.tawk.to/article/the-difference-between-online-away-and-invisible
3.Using the Widget Scheduler
https://help.tawk.to/article/using-the-widget-scheduler
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
this is superb!!! keep with good work!! easy to use, just need to "understand" the settings. very happy.
Hi Bijuz,
Thank you for giving tawk.to a 5-star review!
We value your feedback and will continue to provide excellent customer support to all our users.
I've put together a few links to help you with your site.
The following will help you better understand and navigate the dashboard:
1. The tawk.to help center
https://help.tawk.to/
2.The tawk.to academy
https://www.tawk.to/academy/business-messaging/
The following links will help you set up and customize the widget:
1. Changing the appearance of the chat widget
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
2. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
3. Using the Pre-Chat form
https://help.tawk.to/article/using-the-pre-chat-form
4. Customizing the widget header and body cards
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Really nice app. We are using it for quite some time and it helped us to communicate with our customers.
Hi Outletjeans,
Thank you very much for taking the time to write us this review and for sharing it with the community!
We are happy to know that you love our product and are satisfied with our services.
If you need help, We have a 24/7 support line that you can contact for any pressing matters.
Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.