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Nobody has got back to me on removing the rest of this app off my site.
Hi Vigotore,
This is Sienna from tawk.to reaching out.
We do apologize for the challenges you experienced with our support team.
There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you.
If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"
1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19
2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7
3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4 - Delete the tawk.to script code from it and Save
I hope this addresses your concern.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Works well and easy to install
Hi The Devils Apparel,
Thank you for choosing tawk.to and for recommending us to the community!
We thank you for the continued support and we hope you have seen success by using our product in your business.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.
Hi Pet Globes,
Thank you for choosing tawk.to and for sharing your challenge here.
If you are having issues with getting notifications, visit this article to find out more:
https://help.tawk.to/article/why-am-i-not-getting-notifications
To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links:
1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
App never worked. its literally an app with a blank screen. coding was still left on my website after I deleted it. don't get it!
Hi The Trendy Line,
Thank you for choosing tawk.to and for sharing your challenge here.
There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard.
Follow the steps below to install the chat widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Then visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
If you wish to uninstall the app manually from your site, follow the steps below:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid.")
1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19
2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7
3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4.Delete the tawk.to script code and select Save
I hope this addresses your concern.
The app itself is good but unfortunately the support is awful, I had a very impatient agent on their live chat who resorted to using capital letters with me, granted I was not understanding what he was getting at but this patronising and unhelpful tone is not a good sign of support
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We do apologize for the challenges you experienced with one of our support agents.
Our 24/7 support line is always available to assist you.
Alternatively, should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
A bit buggy. The menu interface is a bit clustered and the settings panel is not very user friendly. I say the entire menu interface should be updated into a more user friendly experience then this app would easily get 5 stars. Other than that and some minor bugs, the tawk.to app can be used while on desktop and also downloaded on your phone or tablet so you can chat with customers live...that functionality is great. Being able to customize the chat panel in many ways and automatically greet the visitor can be a very useful tool for your business. Gets the job done and I haven't found any other apps that compare in that regard.
Hi My Fifth Avenue,
Thank you for choosing tawk.to and for sharing your challenges here.
We are continuing to develop our User Interface and will post updates once new changes have been implemented.
We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
2. To make changes to how your widget acts on your site on your Android device:
https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
2. To make changes to how your widget acts on your site on your iOS device:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios
To send an automated message when a visitor lands on your website, we have our default Basic Site Notification Trigger. This Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.
You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify.
Learn more about triggers here:
1. Creating and managing triggers
https://help.tawk.to/article/creating-and-managing-triggers
2. Advanced Triggers
https://help.tawk.to/article/advanced-triggers
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Best iv come across in free live chat no limits at all.
Hi Classyclosetshop,
Thank you for choosing tawk.to and for sharing your review with the community!
We appreciate your feedback and are happy to know you find our widget to be the best in the market.
The tawk.to app will always be free!
We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I've only just started using this app.
PROS: Free, has a lot of information (also a con), seems to be working on Safari.
CONS: Has a LOT going on within the app. It is a bit much and could really be scaled back and redesigned to make it more user friendly. Does not appear to be working on Google Chrome (chat box doesn't appear at all).
HiMbkplanners,
Thank you for choosing tawk.to and for sharing your challenge here.
We value your feedback and will continue to work on improving our UI design.
We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
The tawk.to Dashboard supports Google Chrome and other known browsers (Safari, Opera, Firefox and Edge).
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
They got 24-hour online support, why have no response to an obvious bug that I submitted ten days ago? Very disappointed.
Hi plushygift,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
To further check the status of your ticket, I will need the following details:
1. Property ID/website:
2. Ticket ID:
4. Add-on subscription:
3. Email:
4. Contact number (with area code):
I'll send a follow-up message to our dev team regarding your ticket/concern.
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and I hope to hear from you soon.
We've been using this app for about a week now, and it's already made such a huge impact on our business. Compared to our last free app that would only work through the customer's facebook messenger, we would have maybe 2 people message us a month. This one we have been getting several messages each day. The customization is great, and the monitoring options - WOW. I'm sure we have just started to scrape the surface of their features, but so far it's been amazing. So many features for a free app, it's just wonderful. Thanks Tawk.to keep it up!
Hi Jpsm Sales Marketing Group Inc,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and that our widget generated more engagement on your website.
Our Monitoring feature shows real-time activities of visitors. You can view detailed information on your visitor's activity by selecting the monitoring tab along the left side of the dashboard.
At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on the site, how many times they've visited the site and how many previous times they've engaged in chat.
To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!