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Best things in life are free after all eh. This is a Must have app for every business. Easy to install and it works perfectly. Love it <3
Great free app. The control center takes a little getting used to, but overall a great app.
Hi Slick Lips,
Thank you for choosing tawk.to and for sharing your review with the community!
I've put together a few links to help you with your site.
The following will help you better understand and navigate the dashboard:
1. The tawk.to Help Center
https://help.tawk.to/
2.The tawk.to Academy
https://www.tawk.to/academy/business-messaging/
The following links will help you set up and customize the widget:
1. Changing the appearance of the chat widget
https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
2. Changing the greetings on your widget
https://help.tawk.to/article/changing-greetings-on-your-widget
3. Using the Pre-Chat Form
https://help.tawk.to/article/using-the-pre-chat-form
4. Customizing the widget header and body cards
https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Just installed this app...was using a very similar much more expensive app. This is an amazing amazing add-on.
Thank you. Very impressed so far.
Hi SaleEvent.com,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services.
If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
App never worked. its literally an app with a blank screen. coding was still left on my website after I deleted it. don't get it!
Hi The Trendy Line,
Thank you for choosing tawk.to and for sharing your challenge here.
There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard.
Follow the steps below to install the chat widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Then visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
If you wish to uninstall the app manually from your site, follow the steps below:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid.")
1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19
2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7
3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4.Delete the tawk.to script code and select Save
I hope this addresses your concern.
Absolutely love this app!
The dashboard is very easy to use and the actual chat window is amazing!
Thank you!
Hi Personal Touch Printing And Design,
Thank you for choosing tawk.to and for recommending tawk.to to the community!
We are happy to know that you find our widget easy to use and love the chat window interface.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
This is a great app. I was not even told by any staff to please write a review about them. Failure to do this would equate me to an ingrate. Thanks guys. The free service is just all I've wanted, at least, for my level of business.
HIGHLY RECOMMENDED
I like the fact that it is free for me to try. Good product.
Hi Supersweet Candy,
Thank you for choosing tawk.to and for giving us a 5-star review!
The tawk.to app will always be free!
Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Hands down one of the best apps I'm currently using. And it's FREE!
Hi Girly Gear,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our app to be the best in the market!
Yes, tawk.to is still Free and will always be!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
We appreciate your feedback and we thank you for the continued support of our product.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Setup was standard and easy.
The tawk.to dashboard from the Shopify App screen is fine, especially with it being so sophisticated.
It gives desktop notifications with an old telephone sound to get your attention,
We previously used an email notification when customers have asked a question in the live chat of the website.
So far everything looks good and working well. I am hoping this App can be a permanent replacement for our Live Chat function that was previously done with a Facebook integration.
Thank you!
Hi Civilstock,
Thank you for supporting tawk.to and for sharing your review in the community!
Our Facebook integrations are already on our future roadmap. We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
This app is out of this world amazing. There's no question about which messaging app to choose, go with this one! I would even go so far as to say this app is one of the best I have ever seen, peroid. The ease of use, slick user interface and countless features with amazing customizability makes me baffled that it's free. This is in it's truest form a free permium app, and the little "powered by" link isn't in your face at all, you can even remove it for $9 if you want to.
Stay awesome Tawk.to
Hi Scanvape,
Thank you for choosing tawk.to and for giving us an amazing review!
We appreciate the kind words and we thank you for the continued support of our product.
The Remove Branding add-on allows you to remove tawk.to branding from the widget, tickets, emails, chat transcripts, Chat Page, chat link and Knowledge Base.
To learn more, visit the following links:
1. Setting up the Remove Branding add-on:
https://help.tawk.to/article/setting-up-the-remove-branding-add-on
2. Purchasing the Remove Branding and white label add-on:
https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!