Recensioner (238)

Helhetsomdöme
3,7
Antal per omdömesnivå
  • 77 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
6 december 2024

There is button placed outside of the widget.
We can't fix this.

Customer support is AI, You don't get to speak to a human unless you schedule a meeting.
We don't want a meeting!

Kadopapier.net
Nederländerna
3 månader användning av appen
1 november 2024

Support is nowhere to be found. Hard to set up and edit the widget. No thank you!

High Altitude Mods
USA
4 dagar användning av appen
10 november 2024

if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam

LuvvyBug
Kanada
Ungefär 4 timmar användning av appen
26 mars 2024

App installed just fine and even after I enabled the app in my theme, the app settings just keeps showing me to Configure widget to be shown in store.

Boost And Better
USA
11 minuter användning av appen
6 juni 2018

They say its free!!! THAT IS NOT TRUE

Maximal Power
USA
Ungefär 3 år användning av appen
tawk.to svarade 1 mars 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

Redigerat 9 januari 2023

I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!

Poochie Moochie Pet Store West Edmonton
Kanada
Mer än 2 år användning av appen
30 april 2024

Garbage products

Gzone
USA
6 minuter användning av appen
12 mars 2018

This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.

Forge Hardware Studio
USA
Mer än ett år användning av appen
tawk.to svarade 1 mars 2019

Hello - thanks for your review.

This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know?

Support is available 24x7-365 via live chat on our site.

9 januari 2019

prevent multiple location when you use this app. got to un-install, add location and re-install again.

Adertek Baby & Kids
Singapore
11 månader användning av appen
tawk.to svarade 1 mars 2019

Hi there! The multiple-location option has now been updated so you should e able to install it once. If you're still experiencing issues, please do let us know and we'll do our utmost to assist!

11 april 2019

Not a fan of interface so I deleted it. Once deleted, the interface is still on the homepage. Have tried emailing support 3 times for a solution with no response...

AutoTalent
USA
9 månader användning av appen
tawk.to svarade 27 augusti 2021

Hi AutoTalent ,

This is Sienna from tawk.to reaching out.

Thank you for your patience with the challenges you experienced with our support team.

We do have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.

Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team.

1. Property ID/website:
2. Ticket Number (if available):
3. Screenshot/error messages:
3. Email:
4. Contact Number (with area code):

Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Thank you and hope to hear from you soon.