TaxJar Sales Tax Automation , 118件のレビュー

Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.

Horrible Support. Based in India. Canned Responses, Zero interest of helping you resolve problems with THEIR APP.

AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.

I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.

I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.

missed tax payment ... showed them and they said they could file it in 6-8 weeks-- oh and I got a late fee

I’ve been a customer for years. Needed support last week and no one is there to help me. They won’t get on the phone with you unless you’re on the $349/mo plan. Will change to another app!

This app was great for the 1st Quarter I used it. I was able to autofile and everything was great.

The past quarter my auto-file was canceled without my knowledge and I was only notified of it when I received a letter from the FL Dept of Rev about a not receiving me filing for Q3.

Not cool, why charge a monthly fee if you aren't going to do the 1 thing I actually need you to do.

My experience has been just like everyone else... once they get you into a contract they don't help you as they got your money which is all they want. :(