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Takes away a huge stress point for a small business. Filing for sales tax in every required state isn't exactly a strength for a solo-preneur.
This app is a joke, the support team is a joke, everything about this is a joke...
I paid $19 and tried to have it remit my state sales tax and TaxJar wanted to remit incorrect amounts to incorrect counties and cities. I tried to notify them and work with Customer Support to get the issue resolved and they're completely incompetent and won't speak with me and have repeatedly asked the same questions email after email after email, and every time I answer exactly what they ask.
As a CPA I'm completely unsatisfied because this service had so much potential but it's being squandered by people who lack understanding of basic business practices. Fire you entire support staff and start over please, you'll be better off because of it.
Hi there,
We reviewed your support ticket and saw that we were able to fully address your concerns about our product and services. Thank you for working with us to ensure we had all of the detail we needed to get you the answers to your questions!
Fantastic Application. We're so happy to have found this app. It is an absolute must to keep your taxes under control. We're in California where sales tax is extremely confusing and complicated but TaxJar makes our lives easy.
A fantastic application to use with your online store. It's easy to setup and keeps everything organized and simplified for tax time, one of the least favorite times of the year!
TaxJar is a life saver for online sellers. It links into Amazon (and Shopify and PayPal for eBay) to identify all sales and returns to each specific state, right down to the city for each sale! AND it even back dates the data for you for Tax Nexus purposes. I have no idea how long this would have taken me without TaxJar. Also, their support is fantastic.
Totally not a numbers person, so I would literally drown without TaxJar!! This app is a lifesaver!
The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it deducted $85K from our bank account and it took a few days to get it back. I am SO DONE.
This app has saved us a lot of time and headache. User-Friendly and Reasonably Priced.
I'm having so much trouble understanding this app right now, support is non-existent. Nobody will speak on the phone unless you want to talk with sales staff. Chat support is really just email. I want my money BACK!!!!
Super easy to link to my Shopify and other eCommerce stores.