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It really, really sucks. Customer representatives are not helpful at all. They don't answer for hours and at the end of the day they say their shift is over. They don't help even for the smallest problem. They are not worth the money at all and I am sure I will terminate my entire membership. It's not a fair practice, employees don't know what they're doing! I will never install this app again!!!!!! Never!!!!!!!!!!!!11
Hi Ali,
We are sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention.
Upon immediate review, we found that our Tech team promptly resolved the compatibility issue before the end of our support hours, as confirmed by you. We also understand the importance of timely responses, and while we strive to provide ongoing support, the difference in time zones may cause inevitable delays. We sincerely hope for your understanding in this matter.
We’re normally known for caring deeply about our customer's experience and your experience is no exception. Once again, kindly accept our apologies for the negative feeling that may caused.
We hope to have the chance to regain your trust. If there's anything more we can do for you, please don't hesitate to let us know.
Thank you so much for the 5-star rating! Your support means the world to us. If you ever have any feedback or need assistance, feel free to reach out!
We love your 5 star. It definitely a huge motivation for us to keep improving our App
We love your 5-star. Your satisfaction is our honor!!
Thank you for your 5-star review! No words needed when the maximum rating says it all ;)
Thank you so much for the 5-star rating! Sometimes, no words are needed to express your satisfaction, and we truly appreciate it. If you ever need any assistance, feel free to reach out! 🌟
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks for your recommendation!
We're glad our app and support team can help, and we look forward to growing with you.