teelaunch: Print on Demand

I am so upset about the latest transaction with Teelaunch. An item was ordered via Etsy on Nov. 17th and didn't ship until the evening of Dec.3rd. I had multiple communications with them up to that point and multiple emails with my customer who was ok with the long processing time as long as they received it by Dec. 5th. The amount of excuses as to why it took so long to produce and ship is a joke. Every email was worse than the last with their addition (it looks like 16 days before shipping but when you factor in all their employees wellness days to them it was just 11 days of processing). They refused to credit me ( I had to refund my irate customer) and then I said fine ship it to me and they went ahead and shipped to the customer anyway which was icing on the cake. I have removed all their products and warn if you are a small business that relies on your own customer service this type of business transaction can really put you in a bind. No one wants to wait for a purchase this long. OH, and if you didn't realize how long the Teelaunch processing times are (because it's not listed with the products) they will send you a blog link that you should have read to find out. SMH.

If you want to lose customers, items to ship weeks overdue, and dealing with customer service so horrid you'll want to tear your hair out, you've found the perfect print on demand company.

They don't give accurate shipping times. One of their printing facilities was affected by a hurricane weeks ago yet they've continued to take orders for the items they knew they wouldn't be able to fulfill anytime soon without telling sellers but continuing to charge them when those orders come in. Now we have orders that have been stuck "in production" for two weeks and angry customers.

I worked well for years. I just updated the app and my existing order is gone. I'll have to refund the customer. Going to go with another vendor.

After 17 days still processing, 5 times contact with customer service and still production. TOO LATE for 1 Black MUG

Worst application for international shipping. I had to refund a lot of orders, because their tracking for the international orders does not work.

If you are selling worldwide, I would not suggest Teelaunch as your POD partner.

I ordered a t-shirt sample with my custom design on it 3.5 weeks ago (Oct 29th) and still have not yet received it. I've been told that Asentia shipping does not track once in Canada (from the US) and there is no way I would expose my (Canadian) customers to this kind of service from an integrity perspective. I was very excited to use TeeLaunch for my business / site which planned to launch last week - in time for Black Friday/Cyber Monday - and now not only will I not be going with this vendor, I've lost out on promoting my site/products in time for this holiday. I'm incredible bummed & disappointed.

I have been happy with the quality of the products but after the update, all of my products and account settings are gone and I have an order to place. I need this fixed or I'll have to find another supplier!

Have sold many products in the past with this app, but now Im locked out of my account and orders are not processing. What happened? HELP!!!

UPDATED and Angry: my last experience where someone ordered something on the 11th, contacted teelaunch and spoke to a dave that told me its school time so its harder to get things out. The customer ordered it on the 11th to get it in fast shipping time like every other person ordering something does. Well Dave told me on the 21st 24-48 hours. Guess what, 48 hours AND STILL not shipped. Worse experience ever. Never use again and I recommend to use anyone else but this company

UPDATE: Wow they ship super fast. Absolutely amazing quality. They just really need to add more products

Couple things, first off I want to say this is the most SEAMLESS clothing integration there is for shopify. And its nice creating products; wish you could add more than 1 design on the front or back of the shirt. Multiple uploads is not an option.

You would have to edit your file in PS or AI or whatever you use to get it to work with a lot of logos or designs on the logo. They need some more items in the store for me to rate it a 5 star. I hope they are screen printing and not digital prints.

No hats or beanies???