teelaunch: Print on Demand

Chris and the Teelaunch team have been nothing short of incredible throughout my experience using Teelaunch.
If you're looking for an application that is not only reliable, easy to use, and affordable, but also has a great support team, look no further!!

I highly recommend Teelaunch to any store owner looking to create custom products without the headaches.

Thanks Chris!

Andrew
www.luxarmorcase.com

I've been using Teelaunch for a few years now. I've seen them grow their company/service, so here's a review from a customer who has been with them awhile:

Customer Service: I can say that although occasionally there are some hiccups, I've never had a problem that couldn't be solved. Their customer support is amazingly responsive, and any issue I've ever had has been resolved. They've actually gone way out of their way to help me with several things.

Print Quality: I've seen a lot of other DTG printing (I actually used to work for a company prepping files for DTG) and Teelaunch's print quality is absolutely some of the best. The colors are bright (for DTG) and the level of small details that can be seen is above average. Of course, occasionally, I've run into a misprint (fuzzy edges, crooked design, low ink, etc). But, it doesn't happen very often and they've fixed the problem every time.

Pricing/Shirt Quality: As far as I know, no one has pricing that's comparable to what Teelaunch offers. The tees they print on feel very high end. They're all made with ringspun cotton, have a fashion fit, and aren't the basic "value" styles that you usually get for such a low price. Honestly, the price and quality of the brand of t-shirts they use is probably the best selling point.

Turnaround Time: I'd say 99% of the time, my orders have been shipped out within 5 business days (which is fantastic). Sometimes the turnaround time is only a day or two. The average time I've experienced is probably 3 business days, when everything is running smoothly. Obviously, it takes longer during the holidays, though.

All around, I'm a happy Teelaunch customer. :)

Good: Customer service excels. Replies were always fast (longest it took was 48hours). Great variety of products. Competitive pricing. Very reliable app.

To improve:

1. the user interface is more on the simple side, compared to the competition. You can’t edit products you created in the app, for example, it has to be done on the shopify side. Also the file has to be an exact size in pixels for every product or you won’t be able to upload. So if you wanna use the same design in 5 different products, you have to create 5 different files of five different sizes.

2. Talking specifically about mugs, I wish there were more size options specially for the accent and the black mugs.

3. Also I wish there was an “all around print” option for mugs.

4. I’d appreciate more mockup options on mugs as well.

Overall, don’t get the wrong impression. This is a company worth Doing business with.

When things are running smoothly, all is well. For this reason, and because of the good pricing, I stuck it out for quite a while. But when you have an issue you are in for a ride. Expect to wait days before support tickets get any attention, and when they do, don't expect the communication to be clear or the problem to be addressed. They seem to be in over their heads most of the time, and confused. Communication is an essential when I need to keep my customers happy and informed about their orders. Mistakes are fine, as long as communication is there. With these guys, it isn't there and never has been. When you run into trouble, you'll feel like they are either ignoring you or they just plain don't know what's going on.

love how easy it is to use and that it goes straight to my store for instant viewing to customers.

I used teelaunch for several months to help print mugs and shirts for my online store. Their prices were really low compared to other print-on-demand companies, but I quickly found out you get what you pay for. Crooked prints on mugs, incorrect color shirts shipped, terrible and clueless customer service, and app unreliability were the main issues. Unfortunately, there were so many problems, I can't take it anymore. Moving on!

So far this is working great. Easy to set up and add to store. Looking forward to Black Friday to get more orders placed.

Great App. I just start to using teelaunch.

This is must in every shopify store

I just hope thet will add more colors to the shirts and hopefuly more prodcuts

(will be nice also ship to outside the USA)

You'll be in for a shock if you encounter Dave. Unprofessional, rude and either does not know how to solve issues or refuses to.

Trying to order samples for a store, paid in full upfront per their instructions, now they are refusing to i) fulfil the order ii) refund the 50% (for sample) unless they see screenshots because it does not show in their system. So sent screenshots, even then they claim they now need access to my store to verify the order, because apparently i) their app, ii) their PayPal, iii) our PayPal screenshot iv) the orders screenshot per their request are insufficient.

What a waste of time. Refuse to resolve issues. Obviously not vetted by Shopify.

Highly unprofessional, thieves. Absolutely disgusting.