teelaunch: Print on Demand

I have been working with the Teelaunch app for 1 1/2 years and would recommend it and the team of customer service. For POD I primarily use Teelaunch for the Metal Wall Art and the Laser Etched Cutting Boards. My customers RAVE about these two products! I create all of my own designs that are personalized, so every sign I create is different. Whenever there is a problem with a product (damage during delivery for example), the customer service is quick to respond and almost always resolves my issues fairly. You will never find a perfect service, with perfect products that always are without flaw - because people are involved and people can make mistakes. But Teelaunch has been great to work with and I find the team there to be kind, efficient, and willing to help at every turn. I've even needed to work out a bulk order and talked directly to the owner of Teelaunch to work out the details - which went flawlessly.
There are hitches in every partnership - I wish the metal signs were packaged with more protection. But other than that, I have had a great working relationship with Teelaunch. Did I mention that I have hundreds of extremely happy customers that love the products that I get through Teelaunch? I use Teelaunch because of the unique print on demand products that I can sell through them - I recommend them for that AND because their customer service has been second to none for my business.
Oh, and I really like the interface where I upload the designs. It is easy to use and SOOOO much better than some of the other POD services (and I use 5 others for a variety of products.) Each order is synced directly from my Shopify store and in the Teelaunch app I change the design to the personalized design. I can correct the shipping address there also. It's easy to use and never a problem to change out a design. When the order is fulfilled all of the tracking info seamlessly gets sent back to my Shopify store. Works like a charm!
Highly recommend this app!

It is so user-friendly and price efficient. I also love that their blog has been filled with all of the answers to any questions that I have while designing.

If you have a print on demand side to your business - or if it represents your entire business - then you should look into Teelaunch. I currently have 3 separate businesses (a t-shirt company, a gift shop, a wall art company) that use Teelaunch as their primary fulfillment partner, and I could not be happier.

I have been designing and selling POD products for more than five years and have tried many different fulfillment companies. One, which I wanted to like a lot, constantly had inventory issues. They'd run out of blanks and my products would have to be put on hold or taken down completely. Others had shipment problems or were too expensive.

Teelaunch is not only one of the least expensive providers (please, Teelaunch, don't use this as a reason to up your prices), thereby leaving you more profit, but you cannot beat their customer service.

As with any business, you will run into customer service issues. I have had delivery problems, such as when the post office could not deliver to Puerto Rico after Hurricane Maria, customers who came back a day after placing their orders who wanted to change the shipping method or address, you name it - and Teelaunch has always come through, which helps my businesses look good.

Whenever I have an issue, or a question, or a suggestion (such as, please include 8 x 10 and 11 x 14 in your poster sizes as these are standard sizes for matting and framing), Teelaunch always responds within a couple of hours, if not before, and they work with me until everything is resolved to my customers' benefit.

A shout out, especially, to Dave and Kristy, the reps I regularly work with and who have earned my deepest respect and appreciation.

Case in point: last week I wrote to Teelaunch asking if they have any images of the back side of their wrapped canvases that I could use for my Amazon listings. Within 15 minutes, Dave replied to my email with four images attached - he had taken them with his phone just for me because I asked.

Amazing. Great customer service, such a simple thing, but very important!

Try Teelaunch - I cannot recommend it enough

I have been using Teelaunch exclusively for my shop for a little over two years now. While there are some bumps once in a while as is to be expected with any POD, they have always worked with me to resolve any issues I encounter. Out of over 1000 orders I have only ever had returns due to customers not expecting the small size of the small blankets (even with dimensions posted). I have since removed the size option and havent had any further issues. I have all 5 star reviews on my Etsy shop, which focuses largely on blankets, and a few pouches, tumblers, tapestries, wall art, and tees. The blankets are extremely high quality and everyone that has touched one or bought one from me has been extremely satisfied. I have done expensive custom pieces for coworkers with nothing but rave reviews. As I said before, during times where there have been hiccups, delays in shipment time or a customer request to change something they weren't fully comfortable with, Kristy and Dave have made sure to resolve the issues for me and respond in a timely fashion. They offer a unique variety of products as well which is awesome. I would say that overall they are an awesome company striving to grow and add new products to their offerings. I see active effort on their part in resolving issues as they arise in quality control and fulfillment times, and a true desire to put out high quality products and make sure customers are happy. As a small business owner new to this business model that would not be able to afford my own equipment and overhead to run such a shop, I am extremely grateful for this company and the possibilities it opens up for me. I have tried Printful as well but the profit margin is so small with their super high prices. Teelaunch makes sure to price so that you can actually make money on your sales. That is a huge plus. Just stay in close communication with your customers if there is an unforseen delay, I have had minimal issues in so doing during the hurricane and shift in production facilities that slowed down orders. I see negative feedback on here but honestly, fulfilling probably thousands of orders a day, there is bound to be an issue here and there for any company, it is all in how they handle the hiccups. They strive to show a pattern of improvement in every area to build a stronger and more useful service as time goes on. I also want to mention their designer Andy is awesome. He answers technical questions and offers helpful feedback even after business hours and literally edited a design for me when I was stuck on an expensive custom order and trying to figure out Photoshop. I cant number the amount of tedious questions he has happily answered as I was learning the ropes and building my shop and trust in the company. He is a another reason I truly love and appreciate this company. Give them a shot.

I had a bad experience that was immediately rectified when it reached the proper channel. Thanks

I have been using this app for about 5 years and have never had a negative experience. The extremely rare instances when I have needed to open a service ticket, Kristi and the rest of the team have always been professional, timely, and fair. Thanks, Teelaunch, for all your hard work and sense of fair play.

The ease of use of their system is great. I haven't had a print order fulfilled by them yet but making the products has been very easy compared to other companies.

Working with teelaunch is really very smooth. Loving it!

Great so far! Love the ease of use :-).

I am a business owner that not only produces many of the dynamic custom products we offer and sale, but also collaborates with other manufacturers to compliment and round out our entire eCommerce store. My perspective is different because I am more versed in managing complex production processes versus selling products online. So, let me be clear...there are SO many constraints in making physical products and getting them to customers on-time. WHY I appreciate Teelaunch and their services is because no one can be perfect in manufacturing. It’s impossible. So instead of criticizing, I understand what is more important than building unrealistic expectations around delivery for products I sell, but don’t produce myself is this...Does the company I want to collaborate with minimize my risk by creating technology and partnerships that always try to do the right thing and a good job? Is Teelaunch perfect? No. Do they have a vision, leadership and a staff dedicated to the prospects of performing as much as constraints allow? THEY DO. In my experience 90% on-time is good. Teelaunch is much better than that.

Thanks for helping my business grow.