teelaunch: Print on Demand

Oh boy, I really wanted to like this app. I downloaded it today, launched 1 product and immediately had issues. With jewelry, they send a text box for customization. Well you can't select the finish until you add the name into this unmarked box. The box is also located just above the add to cart button. Somehow they have it locked down that you cannot change the order of any options for this product. You cannot take the box out, label it or list it first. This is confusing as everything is grayed out until that box is filled. I contacted customer support and was told it was a shopify issue (I spoke to them first) and that I should just put a note in to fill out the box first. I'm sorry I have to just deal with the bad coding? Uh no. This is my business and if you cannot correct something to make it functional, and let's be honest, correct, I don't think we can be in business together. First day 2 hours, waste of time. If they contact me regarding this and fix the issue I will update my review.

Update ruined the ability to size images on shirts

I am not impressed with teelaunch. Placed an order on 11/22, sat Pending for 3 days until I emailed them. Now 15 days after the order was placed, still sitting in production status. This updated system is a horrible experience. I recommend other POD over this one.

I really hate to write a bad review on any business but I want to help any other business of making career suicide ..... because if you add this app to your store it will most definitely end up ruining your reputation/ good name.

Shipping takes FOREVER ..... no matter what/when you order.

Once our customers have recieved the long awaited items ...... only to find they are not even correct.

Quality-control .... Not sure if this company has ever hear of the phrase quality control. The items came with the stabilizer on the fronts of some of my customers products .... lucky we do embroidery also and I knew what to tell my customers to do.

Customer Service was email after email = nightmare. You get quick responses and then when they know something is wrong ....... you get NO RESPONSE. Your profits are completely eaten up by time spent on each order.

They offered to resend products which my customer agreed to wait ..... the new products also toooooook FOREVER to receive. I emailed them asking when they would be in and the owner told me that ..... "oh they might be at my house" ..... only 1.5 months after ordering initially. We received the new order and it was WRONG AGAIN .... emailed the owner saying hat didnt come and got a quick response telling me "LOOK INSIDE THE BAG" looked inside the bag only to find out it was the WRONG COLOR ..... now no response.

Communication / Customer Service is completely lacking. Also the products are cheaply made and sent incorrectly with NO quality control.

They also offered to refund me because I ended up having to refund my customer because it took so long. They said they would refund the cost + profits lost (which came straight from the owner) and NOTHING. Which isn't even that big of a deal .... but they are a company who's word means ....... NOTHING!!

Save your customers / yourself the headache.

I would not recommend them ..........!!!!!

Also the design tools are not easy to use ..... you have to have other software in order to create your products (if you are a beginner it may not be the greatest). There are others print on demand companies out there that you can design it right in the app. So the ease of use with the teelaunch app ..... is not the greatest.

I will also add both times I have had the app installed on our multiple sites they have lied about where they are located. Who really cares / why is it that big of a deal.

Communication is poor between merchants and developer. Lost entire inventory when I attempted to “update” my app. All the products are still in my store, but they’re no longer in the teelaunch app and if someone buys one, guess what. Nope. Solution: recreate all my inventory one by one. Are you joking?! STAY AWAY! They’re a middleman anyway and in less than 8 hours ive already sourced replacements for many of their items. Of course they’re all cheaper which is great news for me.

DO NOT USE THIS PLATFORM IF YOU WANT TO GROW YOUR BUSINESS.

I opened my store a little while back, worked diligently with the graphics, the photos, artwork placement, logos, everything.. I did all the work. Placed an order to get some of my samples so I could do a photoshoot with them and get some actual product photos up. Waited. and waited. and waited. for a month. Checked my account everyday to see when my items would be shipped. Idle. Nothing. Not a notice, not an email something was wrong, nothing. Finally contact teelaunch, and they go back and forth with me for 2 WEEKS, trying to figure out what shopify and teelaunch are not connecting. They tell me they have had the same issue with 50 000 other clients.. That its resolved but when I try to place the add, it never shows in teelaunchs app. I gave them full access to my shop, no headway. The customer service rep promised to send out the samples complimentary of teelaunch, but says *I* have to place the order. I tried, 3 times, still no order went through. Then the CS agent simply states, that he thinks they are not a suitable fit for my business, that they were not able to cater to my needs.

Teelaunch, If you're unable to simply get a few samples out for a budding business, YOU have NO BUSINESS owning and operating a platform that has been having these issues, for months now.

Appalling customer service and professionalism, sign up if you want to waste your time !!

Shipping took 30 days-70 days, unbelievable that my products got through quality-control (not sure if it exists) and customer service with Dave (owner) was a nightmare. Regarding my dissatisfaction with defective items, he told me "Rather you sell 100 a day or 1 a day that is how we handle it." Save yourself some heartache and stress and pay a little more somewhere else. Mainly because of the owners bad attitude, I would not recommend them. EVER.

We ordered a shirt and mousepad to get a feel for the print quality. Neither match the preview. We've been trying to resolve it for days to find out why the tool lets you resize/position the images on the products, and then the print doesn't match it. I haven't gotten a satisfactory response yet, and we are giving up and trying someone else. Extremely disappointed in the waste of time and money spent so far, and now we are delaying the launch of the site while we start over elsewhere. Extremely unhappy.

If I could give zero stars I would. I used this from the being because I wanted to test out this process. Their website and information looked easy and very professional. It took the first test order 4 weeks to get processed and shipped.

Now we had an order that came in that needed to be canceled. We canceled it in shopify and Teelaunch still shipped it to the customer. Then again the same situation happened, we sent an email and chat message and nothing. The order again has shipped to the customer and it shouldn't have.

For customer service they are terrible at responding back. If you don't mind your customers waiting up to 4 weeks to receive their product then Teelaunch is ok. If you don't care about B2B customer support then Teelaunch is ok.

We will more than likely not use Teelaunch again. There are others like Painful that are much better, a dollar or two more expensive but there service is fast and great B2B customer support.

HORRIBLE CUSTOMER SERVICE! HORRIBLE PRODUCTION TIME! NASTY NASTY NASTY! These guys changed the turn around time from 5 days to 9 days without telling me! My items primarily sell on eBay so I ended up getting a bunch of shipping defects and now my seller rating has fallen below standard. Anyone who sells on eBay knows this is DEATH to your sales and near impossible to dig yourself out of the hole for a WHOLE YEAR! My sales have dropped 75% because of Teelaunch. Whats worse is that they continue to be non-apologetic about it - they act like it's MY fault! Do yourself a favor and move your stuff over to Gooten. Their CSR's are actually HELPFUL and they use the exact same printers (but ship items MUCH faster). Well worth the extra few dollars you pay for the service! OH YEAH - and Teelaunch still has a small cosmetic bag of mine "in production" for going on 9 days now! Even after I removed all my products from their fulfillment I'm STILL getting screwed!