teelaunch: Print on Demand

Haven't test out their products yet, app is limited and buggy at times.

easy to use. I wish there were more products though

Pros -
Easy interface, the app itself is easy to use and design products.
The app works well with Shopify.
Pricing is competitive.

Cons -
I have contacted customer service several times with various response times, everywhere from never responding to 2 days. Slow either way. Once I was in correspondence with someone from customer service replied to my response by the next business day.

Information?!? There is a lack of information and organization. I want to know what brands and variants are available for which products and how much shipping is for each item. There is no reference page for this information.
For example I ordered a sample of the District Long Sleeve Tee and got a Port and Company instead. The response from Customer services was that purple is only offered in Port and Company and not District. Except that the product says it will be a District shirt. I need to know what I am getting not be surprised.

It seems that the products listed for sale in the App are not exactly what you will be getting.

They add new products to the app without much product description. Once again lack of information. A product description or how much to ship.

The provided sizing guide leaves a lot to be desired.

Based on some emails from the owner, it seems they are working hard on updates and making the app better. It has lots of potential as the design of the app is great.

Once the get a little more organized I might try them again.

It is alright, everything is so good, and it would be perfect if the shipping costs were a tad lower.

The customer service for Teelaunch is terrible. Especially if you get Dave. This app is clunky compared to others such as printful.

Good app, integrates well with the shop. Few details then require editing but overall very good for print on demand. Lots of products available.
Only show a price in numbers, assume this USD but would be good to have the currency show?

Placement of logo is one of the worst out of all POD apps & haveyet to find if can place on back of shirts. But cost is good, Hoping Quality is Good.

Easy to create designs and mock up using this app.

Disappointing. After establishing our online store, we chose Teelaunch for fulfillment. We were impressed with the App's ease of use, and although we would have preferred additional product options, it wasn't a deal breaker.

The first issue came when we ordered a test run. Teelaunch advertises "The majority of orders ship within 1-2 days and since we're centrally located and use USPS your US based customers receive their orders in less than 3 days." Our order shipped after 7 days and we received it 10 days after ordering. I contacted customer support and their response was: "Order are printed and shipped 7 days a week ... Many factors play in the time the shirt is printed and shipped. We do apologize about this delay."

The second issue arose when we opened the package and inspected the shirts. The design was a very basic, single color, underlined text with the shirt as the background. The image provided was per their pixel recommendation and format (2400-3600, PNG). The print color was silver but what arrived was a grayish purple. The text and underline seemed smudged, not crisp and clear.

The third issue was when I contacted customer support on September 8. Initially, the company was very apologetic and seemed as though they wanted to correct the problems. We resent images of both the PNG uploaded for print as well as the delivered product. To date, September 26, we have not received a response despite contacting the company several times simply asking for an update.

We gave Teelaunch 2/5 stars because their App is streamlined, and the order did process. However, the delays, quality, and customer support were something that needed to be addressed and made known to others looking at Teelaunch. Hopefully this helps you make an informed decision.

They can't even get sample orders right... DO NOT WASTE YOUR TIME/MONEY. Terrible customer service. Dave (owner and customer service rep) has proven himself incompetent and unprofessional.

Here's what happened: I placed my first sample order on teelaunch app and received an email saying it was not being fulfilled. So I cancelled the order. Then I asked DAVE and followed his instructions for placing another sample order. I got the same error email saying the order is not being fulfilled, AND the sample discount was not applied for the second order.

NOW both orders are in production, none were cancelled and I was charged for both cancelled orders! Haven't heard back from Teelaunch or Dave since. Bunch of amateur thieves. Or maybe it's just Dave by himself? Either way, Teelaunch won't last long in this economy. Good bye Teelaunch! HAHA!