teelaunch: Print on Demand

I've been working with teelaunch for a little over a year, and I've had an entirely positive experience. Here are some of the things that I appreciate about teelaunch:
* awesome customer (seller) experience - customer service team responds within hours and provides helpful responses
* products ship in a timely fashion 99% of the time
* great product selection - and always expanding
* many fulfillment partners for some types of products, including worldwide fulfillment for faster shipping to international customers - makes a huge difference for customer experience when receiving item in a shorter timeframe

Honestly, after working with teelaunch for a year, I have nothing bad to say about them. I have been selling POD and working with other vendors for over two years, and teelaunch is one of my favorites. Easy to work with, reliable, good communication.

Sure, there are things that happen from time to time. Maybe a specific fulfillment partner has a problem that delays some orders. But that's just how it goes no matter who I'm working with. And I find that teelaunch's customer service is a cut above, which helps tremendously.

Honestly, I wish I could think of something to criticize about teelaunch because it might lend more credibility to this review. But the honest truth is, I have no complaints.

Now that I've figured out a couple things ... it's great! Looking forward to the relationship and the great product selection. HJ

I have been working with the Teelaunch team since Oct 2017 and I think I am qualified to give this 5 star review after that amount of time. We started with mugs and then did some apparel and bags. Everything has been great.

The customer service has been excellent. Any issues have been quickly solved and to a higher standard than expected.

My only complaint would be the expensive shipping to Australia on a lot of items killing the profit margins because we currently don't have a great exchange rate. So I would like to add more products but can't right now.

That's not really their fault, it is what it is.

I have dabbled with other suppliers and while you might save a dollar or two somewhere else, it's not worth the headaches if you have a problem.

Highly recommend the teelaunch app and team.

Excellent customer service. Excellent quality of the prints. Super happy with teelaunch.

I installed them all. Ya know: Printify, Printful, CustomCat, Pixels. Each time I got excited and every one had a downfall that I didn't want to live with. I did a search online and found your company. I was worried by the name that it was just t-shirts. I looked a bit further and I am extremely pleased with the item costs, selection, shipping costs, ease of using the tools and mockup images. Perfect solution for what I'm working toward. And I really loved the welcome email too. Seems like you guys get it and that goes a long way with me. :) Thank you!!

This is what an app / service should be. Awesome UX, great customer service, and brilliant business model.

My best supplier. Have been working with them for long time. Great communication with support, fast turnaround and great quality.

Teelaunch Are Excellent To Be Apart Off Their Support Is Second To Non They Are Always There When You Need Them & Go Out Of Their Way To Help You.
Superior Products

I’ve been in the POD space for about 6 years. Started on other platforms before there where a ton of integrations for Shopify and since then i’ve moved to creating Shopify stores. Finding a reputable POD partner was not easy. No need to say names but i’ve tested plenty of them and TeeLaunch quality exceeds the others and has great prices as well. I initially tested them out for Canvases and they blew the other POD I tested out of the water. The quality of print, vibrancy, and canvas material was on another level. After that I decided to test them for clothing and again was surprised at the high quality of print compared to the other POD i’ve used.

To top it off they actually have a customer support team that responds extremely quick as well as on Saturday and Sundays. To me that type of support is extremely important and rare now a days.

One thing they could work on though is shipping times (only a few other their products are on the slower side). Their in house items like tumblers i’ve seen ship same day which is insanely fast for a POD company…and i’m talking actual scans from USPS receiving the package the same day. Canvases and some others take a bit longer than I would like. Besides the shipping times for some items, TeeLaunch ticks 3 very important boxes for me: Quality, Support, and Price. Plus they are always adding new products, and their product line is very unique with items not regular found from other companies.

The ABSOLUTE BEST Customer Service I have ever experienced in 6 years in the industry. This is one Company that responds QUICKLY to emails. When you have an issue they are on it. If the first level can't help them it's referred directly to the owner who jumps right in to provide assistance. There is no "email fear" of waiting days for a response. It's timely and I don't think I have ever waited longer than 15 minutes! The app is easy to accomplish and the interface with Etsy is a breeze. My Print and Mail timeframes are certainly within 5 business days and with over 30 "test" orders out the door there has been ZERO quality complaints. Through our follow-ups we have been looking for complaints and all that we heard were "Very Happy" and "Would Order Again". We are certainly happy we made the change from doing our own DTG printing to Teelaunch!