teelaunch: Print on Demand , 638件のレビュー
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After 17 days still processing, 5 times contact with customer service and still production. TOO LATE for 1 Black MUG
Worst application for international shipping. I had to refund a lot of orders, because their tracking for the international orders does not work.
If you are selling worldwide, I would not suggest Teelaunch as your POD partner.
I ordered a t-shirt sample with my custom design on it 3.5 weeks ago (Oct 29th) and still have not yet received it. I've been told that Asentia shipping does not track once in Canada (from the US) and there is no way I would expose my (Canadian) customers to this kind of service from an integrity perspective. I was very excited to use TeeLaunch for my business / site which planned to launch last week - in time for Black Friday/Cyber Monday - and now not only will I not be going with this vendor, I've lost out on promoting my site/products in time for this holiday. I'm incredible bummed & disappointed.
I have been happy with the quality of the products but after the update, all of my products and account settings are gone and I have an order to place. I need this fixed or I'll have to find another supplier!
We reached out to you to offer our solution but you had already decided to move on to a different vendor. We take full responsibility for the issue and let us know if there is anything we can do to earn your business back in the future.
Have sold many products in the past with this app, but now Im locked out of my account and orders are not processing. What happened? HELP!!!
Can you please email me at christopher@teelaunch.com, I'm the founder, I cannot find your account from your store name and I assure we can fix this and get you going today (Saturday)
UPDATED and Angry: my last experience where someone ordered something on the 11th, contacted teelaunch and spoke to a dave that told me its school time so its harder to get things out. The customer ordered it on the 11th to get it in fast shipping time like every other person ordering something does. Well Dave told me on the 21st 24-48 hours. Guess what, 48 hours AND STILL not shipped. Worse experience ever. Never use again and I recommend to use anyone else but this company
UPDATE: Wow they ship super fast. Absolutely amazing quality. They just really need to add more products
Couple things, first off I want to say this is the most SEAMLESS clothing integration there is for shopify. And its nice creating products; wish you could add more than 1 design on the front or back of the shirt. Multiple uploads is not an option.
You would have to edit your file in PS or AI or whatever you use to get it to work with a lot of logos or designs on the logo. They need some more items in the store for me to rate it a 5 star. I hope they are screen printing and not digital prints.
No hats or beanies???
I would rate this a zero if I could. I chose them because they are US-based. Three stores with them and not one order fulfilled, not one customer service reply, nothing. They act as if it is "In Process" but three months later and nothing??? I have had to find alternatives and pay more to maintain my business integrity. Skip these guys.
Can you please email me at christopher@teelaunch.com, I am not finding you anywhere in our system. I can assure you no customer has ever waited 3 months for production and our customer service answers all questions in 48 hours with most responses coming in under 12 since we operate 18 hours a day. So I really think there is a misunderstanding here and I'd really love to clear this up.
Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all
I'm incredibly sorry for your issues, unfortunately because of COVID, Canvas Brand Tank Tops are in short supply and we tried out best to find the garment you ordered but unfortunately we were unable to, resulting in our delayed response. We have never experienced such an outage of garments and are working on a much more robust system to notify customers. Again very sorry.
App very user friendly, easy to use, site professional. Thats about it.Then the problems began:
* no show of the first order placed on the 1st June,
* tracking number provided NOT valid,
*have an upcoming event - will NOT use this company
*conclusion - disappointed
TERRIBLE CUSTOMER SERVICE. ALL of my sneaker orders had printing errors and DID NOT have my Logo. They refused to refund or correct and re-send to my customers.