レビュー (645)

総合評価
4.1
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の6%は4つ星です
  • 評価の4%は3つ星です
  • 評価の2%は2つ星です
  • 評価の10%は1つ星です
2023年5月17日

Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.

GiftsByIvy
アメリカ合衆国
アプリの使用期間:約2年
2020年10月14日

Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all

FemTops
アメリカ合衆国
アプリの使用期間:約2年
teelaunchが返信しました 2020年10月26日

I'm incredibly sorry for your issues, unfortunately because of COVID, Canvas Brand Tank Tops are in short supply and we tried out best to find the garment you ordered but unfortunately we were unable to, resulting in our delayed response. We have never experienced such an outage of garments and are working on a much more robust system to notify customers. Again very sorry.

2017年6月24日

App very user friendly, easy to use, site professional. Thats about it.Then the problems began:
* no show of the first order placed on the 1st June,
* tracking number provided NOT valid,
*have an upcoming event - will NOT use this company
*conclusion - disappointed

Felminam
イギリス
アプリの使用期間:約2年
2019年4月23日

TERRIBLE CUSTOMER SERVICE. ALL of my sneaker orders had printing errors and DID NOT have my Logo. They refused to refund or correct and re-send to my customers.

familiar...yet different
アメリカ合衆国
アプリの使用期間:2年弱
2022年5月19日

Like one of the reviewers, i have been using this for a couple of years. Then they made an update and I was never notified until one of my orders never processed. I too was told I had to create a new account, only to find that my items i created were no longer in the app, but was assured when an order was placed it would sinc that product. There use to be an easy option once the product was create to push it to Etsy. That is now gone also. It was free and easy to use and now I have to pay for another app that will connect my Shopify items to Etsy. When I downloaded that and got two orders, one of the tumblers on each order was the wrong one...correct on Etsy, wrong in Shopify and TeeLaunch. I was asked if I had changed the SKU's. I haven't touched any of my listings in over a year...SKU's are auto generated...have no reason to touch them unless I intentionally don't want to get orders. Needless to say, the last couple of weeks have been a mess!!!

Eclectic Reflexions
アメリカ合衆国
アプリの使用期間:2年弱
編集日:2021年8月11日

Terrible app.They've gotten so many orders wrong that I've had to refund multiple customers. I've lost WAY too much money from this. It doesn't deserve constructive criticism. It deserves to be broken down and rebuilt when the developers get their minds right. It constantly removed products without warning, and a lot of their electronics don't work and break easily. Avoid.

Normal Brandz
アメリカ合衆国
アプリの使用期間:2年弱
2017年4月4日

Not only is the quality bad, but the customer service is HORRIBLE. I made an order literally an hour ago by mistake and they claimed to have made it and SHIPPED IT OUT! dont use their app.

Sekirankai
カナダ
アプリの使用期間:1年以上
2020年10月26日

teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK
teelaunch ERROR: Please browse for a file before clicking the upload button. OK

Etsy Store
アメリカ合衆国
アプリの使用期間:1年以上
teelaunchが返信しました 2020年10月26日

I'm very sorry for the trouble you're having, can you please email me at christopher@teelaunch.com (Hi, I'm Christopher the founder) and I can help troubleshoot your issue.

2024年6月3日

Cannot sign in to the api. It stock in account creation page

AuraZen Décor
アメリカ合衆国
アプリの使用期間:7ヶ月
teelaunchが返信しました 2024年6月5日

Can you please message me at christopher@teelaunch.com and I'm sure we can get your API up and running for you.

2023年10月26日

Oh boy, I really wanted to like this app. I downloaded it today, launched 1 product and immediately had issues. With jewelry, they send a text box for customization. Well you can't select the finish until you add the name into this unmarked box. The box is also located just above the add to cart button. Somehow they have it locked down that you cannot change the order of any options for this product. You cannot take the box out, label it or list it first. This is confusing as everything is grayed out until that box is filled. I contacted customer support and was told it was a shopify issue (I spoke to them first) and that I should just put a note in to fill out the box first. I'm sorry I have to just deal with the bad coding? Uh no. This is my business and if you cannot correct something to make it functional, and let's be honest, correct, I don't think we can be in business together. First day 2 hours, waste of time. If they contact me regarding this and fix the issue I will update my review.

The Sandy Merchant
アメリカ合衆国
アプリの使用期間:11ヶ月
teelaunchが返信しました 2023年10月28日

Very sorry for the issues, I've reached out to you this morning to figure out how I can resolve this for you.