teelaunch: Print on Demand

great app love it made adding clothes to my shop so easy

Everything came out great, loved the shirt, the quality and fit are great. Thanks,

I just started using your app and I can say it's amazing but I was wishing if you have more variety of baking product for desserts or kitchen products.

Thank you!

Great app, makes t-shirt fulfillment a breeze

Customer service is outstanding! I had a difficult technical issue that took a while to figure out and fix, but the teelaunch folks helped me all the way. They're great!

The hiccups with the database has been a hassle. But, other than that, you guys are always on point. Love you guys.

this app is nice but you have no way to contact them directly you have to email them and that takes a long time for them to get back to you! I would say 5 stars but because there is no direct messaging im giving you 3 thats really a simple thing to set up.

I've been using teelaunch for well over a year. Everything I've gotten or sent out has been excellent. Recently I had a customer that needed some custom team shirts for a conference they were attending. Like most customers they needed it yesterday. I got the shirts designed and the order placed. I contacted Christopher at teelaunch to see about a rush option on the order. They don't have a rush service but he would see what he could do. Less than 12 hours later the shirts were printed and waiting to be picked up by the shipping company. The customer had their shirts in time to wear them at their conference. Christopher and the teelaunch went out of their way to make sure I could keep my customer happy. For a small business like mine, that makes a huge impact on my reputation. I can't express how much I appreciate everything they did for me.

I Love it. I order all my products from here and it helps expand the services I can provide to my clients.

Chris is very much a professional, highly reactive and is working on making the refund process more clear for us users to not be left in debt and customers receiving incorrect orders. He has issued me a refund for the miscommunicated order by my customer.

Previously written:

They promote all their amazing features however when it comes to refunds, they hide everything related to it. Customers are unpredictable and they may at times request refunds for placing incorrect orders, shopify understands this and allows you to do it seamlessly however Teelaunch have no where indicated on their app of how to issue refunds until it's too late. Currently looking for another option with a seamless refund process.

I've cancelled and refunded an order from Shopify and it does not link to Teelaunch, their processes are not defined and you try to find information on refunds and it's too late. You try to seek help and it takes 24 hours for them to get back and by that time the product is already processed according to the dashboard. I've paid for an item now which was of incorrect size and now has been sent to the customer who had been refunded. I have yet to receive a refund and apparently i will not be getting one.