Qikify Custom Product Options
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App is so so. When you have issues — they share screenshots without full instructions. When you ask for a call for a quick screen share session, they'd rather waste hours upon hours on meaningless chat messages vs. one simple call. We are a business, a paying customer. The least you can do is to set a conf. call. Insane. Will look for another solution.
p.s. They use crisp for customer live-chat which is beyond buggy. Use intercom.io to provide decent chat experience.
Hello there,
Here's Qikify Product Options team. We wanted to reach out and check in with you about your recent experience with us.
We understand the situation was frustrating at first. While our standard support channels are live chat and email, we arranged a Google Meet call and fortunately we were able to connect and resolve the issue quickly during that call. We're glad we could work through it together and get things back on track without further delay.
Regarding your comments about the chat tool, we truly appreciate you taking the time to share your feedback. It has already been forwarded to our product team so they can review it carefully. As our team is still relatively small, changes like this can take some time to plan and implement, but we’re actively researching options and working toward improving the chat experience in the near future.
If you have a moment, please let me know if everything has been running smoothly since our last conversation. I’m always here if you need any further support.
Warm regards,
Qikify Team,
I previously used another similar service for my store, but they had issues with additional product options being created as separate products. This was very inconvenient, especially when running promotions or discounts. With these guys, this problem does not exist, and that is very valuable.
They also have excellent customer support. Some of my options were glitching, but they really tried to solve the issue and did it quite quickly. They stayed in touch every day during the process.
Thank you for the service and the great work!
Thank you so much for the review! You made our day!
We’re glad to hear that you’re enjoying your experience with our app.
We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com.
Cheers!
Great app that has allowed me to simplify the order process for many of my products. Perfect for allowing customers to provide details for personalisation. It is simple and can be customised to work with your shop theme. Also super happy with the customer service. Excellent even though I am currently using the free version of the app.
Thank you so much for your nice words! It's great to hear that you enjoy the application and our service.
Have a lovely day! Anytime you need help, be sure to let us know.
Tepo Product Options is exactly what my store needed. The app is incredibly easy to use, the interface is clean, and the customization options are powerful. It helped me add complex product variations without any coding. Highly recommended!
We are so grateful for your kind words. Thanks for sharing your review with us and the community. This means a lot to us and we hope that we will grow strongly together in years to come!! <3
Eine tolle App mit einem super Service. Zweimal hatten wir auf unserer Seite technische Herausforderungen und beide male wurde uns sofort und sehr professionell geholfen. Sehr empfehlenswert!
Vielen Dank, dass Sie sich für Tepo entschieden und Ihre positiven Erfahrungen mit uns geteilt haben. Wir freuen uns über Ihr Feedback und unterstützen Sie gerne weiterhin bei der Erkundung des vollen Potenzials unserer App.
Bei Fragen oder falls Sie Hilfe benötigen, kontaktieren Sie uns jederzeit. Wir helfen Ihnen gerne bei jedem Schritt. <3
J'ai pu proposer des produits personnalisés sur ma boutique grâce à cette app. Pour le moment, je n'ai testé uniquement la personnalisation texte mais cela fonctionne bien. J'ai pu rapidement configuré ce dont j'avais besoin et le support m'a aidé à configurer les mails de confirmation de commande. Merci à eux je recommande !
Thank you so much for the review! You made our day!
We’re glad to hear that you’re enjoying your experience with our app.
We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com.
Cheers!
We had an issue with one of our listings, and we were unable to solve it.
We have reached out to Tepo and their customer service was absolutely unstoppable. Not only they helped us right away, but they also kept us updated.
I would strongly recommend, especially nowadays when customer service can feel so "un-personal" and unhelpful.
A special thanks to Rosa!
Thank you for choosing Tepo and for sharing your positive experience with us. We are grateful for your feedback and are excited to continue supporting you as you explore the full potential of our app.
If you have any questions or need assistance, please feel free to contact us. We are here to help you every step of the way <3
Really impressed with the rich features and ease of use of this app. It has definitely enhanced the shopping experience for my customers and increased our conversion rates.
Thank you very much for your lovely review! We're grateful that we had the opportunity to work with you.
Hope that we can bring your business more valuable in the upcoming time!
I tried several product options apps, but Tepo is by far the best. It’s lightweight, fast, and doesn’t slow down my store. The conditional logic works perfectly, and my customers love the smooth experience.
This app is a must have if you need next level product customization. Super easy to implement and use!
And should you ever run into issues Hazel and their technical team are insanely quick to respond, assist and fix whatever needs fixing!
5 out of 5 for me!
Thank you very much for your lovely review! We're grateful that we had the opportunity to work with you.
Hope that we can bring your business more valuable in the upcoming time!