RT: Terms and Conditions Box
Voldoet aan onze hoogste normen voor prestaties, ontwerp en integratie. Lees meer Opent in een nieuw venster
Recensies (340)
Verfijnen
-
Op beoordeling
Best app for t&c
It was good at first but I’ve been trying to update my color from white to black since the beginning of January and it’s now February 18th with no update or fix… Very disappointing and unprofessional on your end.
It is very clearly explained and performs precisely what you need it to. Additionally, customizations are simple to create. I appreciate you making this app available for free, thank you!
Works great! I haven't used it in a while, but last time I did, a couple of customers claimed they click the box but could not progress to checkout. Others have no issues. I'll be using it for the next 9 days, so we'll see how it goes.
Reported a signficant glitch but never saw any progress from Support. Context: this app was causing a duplication error anytime a customer tried to change the quantity of an item with a variant from the Cart page. Shopify Tech Support independently verified that the error originated with this app. We provided a screen record and all the Admin access requested, but their Support team never moved the ball forward.
Hi,
First of all, I'm sorry for this inconvenience!
Regarding your problem, please help me submit a ticket to https://haloroar.ticksy.com/submit/#100020625, our support team will help you to check the issue :)
Thank you so much!
Easy to use app, and good support from Scott and the team. I use their app on multiple sites and have for some time now. Always very good and prompt support
app is ok. UI in side of shopify is confusing
works perfectly fine support is really friendly and did solve my problem very fast
A bit flaky!
Supposedly does what I need, just the basics, but is clunky and fails.
Customers would check the box but still could not checkout.
Slow support response.
***UPDATE*** And despite the review, they still have not contacted me to help!! Down another star.
And they try and blame someone else too, typical obnoxious tech company "It's not our fault" being their first cry!
***UPDATE 2*** So after 16 hours no response to the support request, but is more than happy to deny responsibility on the reviews straight away.
Your product had failed, we needed it to work or we had to remove it. We uninstalled it so customers could checkout, but considering it is your code that is failing and your code that is still stopping the checkout working and no other app has changed or been installed since we installed your app means it IS your issue. If we do not get support immediately, we will take it further.
Hello,
I think you have misunderstood. I have checked your store, you uninstalled our app. But, when I clicked on the checkout button, there still has the "You must agree with the terms and conditions of sales to check out." message.
I think this problem caused by other apps/ theme features.
Hope this helps!
*****UPDATE*****
Hello,
Again, we would like to reiterate that we don't have any personal feelings in this, no emotion-based at all. Our answer is what really happened in your store, technically.
First, it's so obvious that you uninstalled the app, and if your issue is still here, how could it be from the app? All the app's scripts are externally loaded and when you uninstall, they are all removed completely.
Second, is it worth the 2* rating, just for only 2 hours waiting for support for a free app like this? And now 1* rating just for explaining the cause??? Please keep in mind that supporting does not mean we have to fix all the irrelevant issues.
Again, we could say for sure that this problem caused by other apps/ theme features.
Thank you.
***** UPDATE 2 *****
Hi there,
Kindly let me take a deep dive, according to what I've discovered, again.
When installing the Terms and Conditions Checkbox (TCC) app, by using the API of Shopify, only one javascript file "legal.v3.min.js" is added into the store but no other changes. All of the processors of TCC are in here. And when uninstalling the TCC, this file is also removed. That being said, if there was a scenario in which the TCC is buggy or incompatible, uninstalling would have also removed it completely, just like it has never existed in the store.
After checking the store, a noticeable code block was found at the very bottom of the "Assets > theme.js" file, where I 100% believe that the issue comes. Please check the screenshot https://www.screencast.com/t/nhOla6iLPzS
I would like to emphasize that this code block is in theme.js, which originally belongs to the template itself, and the TCC has never touched this. Rather, our TCC app cannot touch this. If you say that this code has just appeared recently, or something like this, it must come from another source, like an authorization human manipulating or other apps... My team has never been given admin or staff access into the store, so this cannot be us.
If you want to test my arguments above, you can try to delete the code block in your theme.js file, save it. After that, install our TCC app again, then reload the theme.js file again to see if the code block is added, or if the js file is changed. If you see the changes, that means the TCC touches your theme.js, and I was WRONG! But I can say for sure this never happens.
Otherwise, if I was NOT WRONG, you have to find the source (some app or some human... I have no idea) that altered your source code and have the issue fixed. You have to do it yourself because my team didn't cause it. In case you get any clue proving that the TCC made it, personally I will apologize and take down my TCC app immediately. I am writing this as a team experiencing with Shopify for almost 10 years.
And if you were WRONG, you owe me apologies.
Thank you.
great app. does exactly what it's supposed to do. easy to set-up, intuitive back-end controls. we needed some help after updating to a new theme, but tech support got us sorted very quickly. thank you!
