Textbox & Textfield by Textify
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
絞り込む
-
評価順
Poor experience overall and cannot recommend this app. Never works on my site and constantly disappears. When it does show up the text fields never come through on the order and will just show Textify. What??? Very poor app. Going to look for another. I need this to be fully functional as I am running a business and can't have clunky apps.
Hi,
thank you for taking the time to leave a review. I was a bit surprised by your feedback, as we didn’t receive any support request from you prior to the review.
If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, especially when it comes to variant pickers.
We’d really appreciate the chance to look into this with you directly and help get everything working smoothly, rather than having this reflected in a review that doesn’t fully represent the situation.
Please feel free to reach out to us anytime at:
support@inspon-app.zendesk.com
Looking forward to helping you get this sorted.
weak app
Hi,
thank you for taking the time to leave a review. I was a bit surprised by your feedback, while you have used the app for over 3 years now and still have it installed, if it's that weak, i am surprised that it's still installed.
If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, please get in touch if you face any troubles.
We’d really appreciate the chance to look into this with you directly and help get everything working smoothly.
Please feel free to reach out to us anytime at:
support@inspon-app.zendesk.com
Looking forward to helping you out on any problem you may face.
I’ve had a disappointing experience with Pascal from Textify’s customer service. As customers, we try our best to share our thoughts and ideas in good faith. However, when a support member responds with a poor attitude, impatience, or attacks the client instead of addressing concerns calmly, it reflects badly on the company.
The Textify app itself is good, but Pascal’s approach in handling customer communication comes across as inappropriate and impolite. Customer service is about patience, empathy, and solutions — qualities that need to be reinforced through proper training in this case.
Thank you for your feedback. From our side, the conversation was handled in a respectful and professional manner.
Unfortunately, the discussion became challenging due to a lack of patience and respectful communication. While we are always happy to help and thoroughly investigate issues, some matters require time and cannot be resolved instantly. Productive support depends on mutual respect and constructive communication. When interactions become confrontational or impatient, it creates a situation that is not productive for either side.
That said, we remain open to assisting further and are happy to help as long as the conversation is conducted respectfully and without attacks or aggression.
We are all human and not automated systems — words matter. We kindly ask for the same level of respect that you would also expect and extend to your own customers.
the app doesnt work anymore, support says it's working again but it's not, can you please fix it? I mean, it's black friday
Update: The Textfield is showing up on the store. Please have a recheck.
Because of the circumstances, we will refund you the last two months of using.
Thanks
___________
Hey,
thanks for your review. Can you please forward us the link where its not working. You can send your request directly to us: support@inspon-app.zendesk.com
Once we have your link we can check your store.
