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The specialist from Bold, was making LIVE changes to our stores codes and now our customers has been unable to go to checkout for over 2 hours!
They re-designed my cart button and made it not clickable. I have had over 10 customers asking us on customer service why they can't checkout right now.
And no reply from Bold until now.. It's not okay!
- Continues..
Hi there, thank you so much for taking the time to leave a review. I completely understand the severity of this issue, and our apps specialists are more than happy to help however they can. Please let us know if you're seeing any further issues, and we'll be sure to help resolve those as best we can.
We are using Bold Motivator app in our ecommerce store and so far we have had a good experience with it. The plugin overcomes some of the limitations that we had in our store - thanks for that!
ANB Mart Online Shopping Australia - www.anbmart.com.au
We geared our entire holiday sales around this app + 2 others from BOLD & all 3 failed us miserably. Free products would be added to the cart about 50% of the time. NOW after I've turned off the "goals" they're still rolling in with customers who have doubled up on discounts... yesterday's & today's discounts together. Literally costing us thousands of dollars this holiday! Just based on our experience needing it to work properly for ONE DAY, I would avoid at all costs! (Especially if you run a very big online shop & have a lot to lose if it doesn't work properly!) We are not looking forward to the headache this app has created for us today.
Pretty damn motivational if you ask me!
I've had it for 24 hours and am already benefiting from this app. This was so easy to install. I was up and running within 10 minutes. Thank you so much for creating such an amazing product.
Great app with really good customer service. The app, especially the Premium version, is fantastic and very easy to configure. Customer service from the app creators is top notch and addressed our concerns very quickly.
Excellent app and amazing support. We had some theme incompatibility and everything was resolved in just a few hours. Thanks, Graeme and Alan, for all your help.
Amazing support. Emailed them and they responded right away, Dan was great and answered my questions and went out of his way to help., The Product so far seems like a winner and it will help keep customers at my site instead of browsing other sites
We love this app here at Lions & Tigers & Beards!
Cheers!
Hi !
I wanted to add an incentive to my customers' website experience.
I installed Sales Motivator by BOLD and I must say that it did more than the job !
I made 2 extra sales on the first day, matching the incentive criteria.
Therefore the app was paid on the first day, while I was still using it in trial mode.
I change my incentive goals from time to time, in order to fit my new ads and this app gives me extra sales every single time.
I'm addicted to it !
I contacted the support because my theme did not support Sales Motivator very well but it turned out that my theme was bugged and the app was fine.
The support team helped me within 2 days and everything worked out fine.
I'm so happy I contacted them !