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Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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I had issues with the app not working properly, links wouldn't open, etc. I reached out to support, and while they did fix the issue, they promised 2 months free for the app due to the issues. I have now had the app for 2 months, been charged twice and still no refund or credit as promised. They asked me to leave a 5 star review, and I told them I would after I received what was promised. This still hasn't been done so I guess I'll find another app that does what they promise!
Hey there,
I apologize for this. On our end, we only see 1 invoiced payment being made on February 11th (as you installed the app on January 10th). I was waiting for the next invoice (more than likely March 10th or 11th to be received on our side before making the refund for 2 months. We are happy to keep our promise but it was impossible for us to make the 2-months refund. I reflected this in my last email message to you in which you did not respond.
Regardless, I have gone ahead and refunded you the latest app payment - and if you decide to stay on using the app, I will refund the next month app payment as well as promised (which will be 2 months).
Please let me know if you have any questions or need any further help with the app - theshopapps@gmail.com.
Best,
Luke
Do not use this app. They are still billing me for usage. No one has responded to me.
Hey there,
We received your initial message and responded within 24 hours to your request.
Upon seeing your email, we looked into your account and saw there wasn't much usage overall, so we decided to refund every month that the app was active in your store. This amounted to $40.00.
The latest charge was invoiced on March 21st, and you cancelled on April 2nd. Meaning the charge was still on your account. We would have happily rectified this with you (which we have done upon receiving your initial email on May 9th).
I apologize for the mix up but we took care of this within 24 hours of your first email to us. I am available at theshopapps@gmail.com if you need anything else from my end.
Best,
Luke