Arvostelut (305)

Kokonaisarvio
3,8
Lukumäärä luokitustasoa kohden
  • 52 % arvioista on 5 tähteä
  • 7 % arvioista on 4 tähteä
  • 3 % arvioista on 3 tähteä
  • 6 % arvioista on 2 tähteä
  • 32 % arvioista on 1 tähteä
2. marraskuu 2024

A definite must if you're getting an Out of the Sandbox theme......you need to keep up with changes and this does it easily.
Go Pro and you get additional sections to add to your site.

Seguin Gardens & Gifts
Yhdysvallat
Yli 7 vuotta sovelluksen käyttöä
Out of the Sandbox vastasi 4. marraskuu 2024

Hi Seguin Gardens & Gifts team!

Thank you for your awesome review - we are so happy to see that you are taking advantage of Theme Updater to keep your theme up to date, and are enjoying our newest app feature - Theme Sections!

All the best,
Out of the Sandbox

4. marraskuu 2024

Just received a DMCA Takedown Notice from these guys,

No direct support contact on their page

Their register page is not working :

https://register.pixelunion.net/

Just had AI bot that is unhelpful

Also their reset password link is not working,

this is the email from Shopify

This is the email we received, with one day to action this otherwise our site will be taken down,

I am not impressed.

We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme:

https://outofthesandbox.com/collections/turbo-theme

Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by:

Purchase: consider buying the theme from the theme developer using the link provided in the notice, or
Delete: if you choose not to purchase the theme, then you must remove it from your theme library.
If you require any assistance with buying the theme, please contact the theme developer directly at support@pixelunion.net. If you require any assistance removing the theme, please contact Shopify support.

If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm.

Thank you for your attention to this matter,

Shopify Trust & Safety

Supplements.co.nz
Uusi-Seelanti
Yli 4 vuotta sovelluksen käyttöä
Muokattu 9. lokakuu 2024

Update to answer:
For those who read the response: This in every way incorrect.
Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us.

Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support.
After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over.
What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors.
I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker.
I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%!
As soon as possible we will migrate to a different theme by a different developer.
If I could I would give 0 starts!

Murano Vintage CPH
Tanska
Yli vuosi sovelluksen käyttöä
Out of the Sandbox vastasi 8. lokakuu 2024

Hi Murano Vintage CPH team!

Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but unfortunately, have not been able to get any response from you.

We hope you are able to receive our responses to your earlier ticket, and our attempts to reach out, and we look forward to working with you to resolve these issues!

All the best,
Out of the Sandbox

6. syyskuu 2024

This app is very useful for upgrades and backups. I had a problem with the backup section of the app and Corey from Out of the Sandbox got the issue addressed right away. OOTS' support has always come through for me.

Mihodo
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Out of the Sandbox vastasi 9. syyskuu 2024

Hi Mihodo team!

We are so happy to hear that Theme Updater is part of your theme's update process, and that our support team at Out of the Sandbox was able to help out.

Thank you for your wonderful review of the app and our support team!

All the best,
Out of the Sandbox

1. marraskuu 2024

Garbage, everytime I update the theme is wrecks the customisations. Takes days to figure out, even though I have ticked the ,aintain theme customisations.

Deffo not worth paying monthly for, am actively looking for another theme.

Now i can't even get the theme updater to work. Shopify are trying to dig me out of the mess caused by out of the sandbox!

DR GUS nutrition
Yhdistynyt kuningaskunta
Noin 4 vuotta sovelluksen käyttöä
Out of the Sandbox vastasi 4. marraskuu 2024

Hi DR GUS nutrition team!

Sorry to hear that you are having some issues with your theme! We have previously assisted you with your theme, and are here to help again if you want to reply to our email!

Looking forward to helping out again and if there is something specific that you need help with, please include it in your reply to our email so we can take a look at it with you.

All the best,
Out of the Sandbox

14. elokuu 2024

Came across some issue I was unable to understand first but thanks OOTS great and prompt Customer service my issue was resolved quickly, they were helpful beyond my expectations - I have been using their services for more than couple of years now and I am fully satisfied with their quality of work.

Thank you for your support team OOTS

Bedazzled.pk
Pakistan
Yli 4 vuotta sovelluksen käyttöä
Out of the Sandbox vastasi 19. elokuu 2024

Hi Bedazzled.pk team!

We are so glad to hear that our support team was able to jump in and help out, and that you are enjoying your Out of the Sandbox theme and Theme updater App!

All the best,
Out of the Sandbox

10. syyskuu 2024

The app updates the themes okay, but there is so little transparency or customer input on what the theme updates are going to be. There's no way to upvote features or make suggestions. And the customer service just sucks. If you ask for help with a problem, like the fact that their theme doesn't support Google Review Rich Snippets, they tell you to hire a custom coder to fix their theme. A suggestion box would be so much more gratifying. I don't always need an instant fix, but I'd like to know what kind of improvements they want to make in the future.

Walnut
Yhdysvallat
Melkein 5 vuotta sovelluksen käyttöä
Out of the Sandbox vastasi 19. syyskuu 2024

Hi Walnut team!

We are so happy to hear that Theme Updater is part of your theme's updating process!

We have sent you a couple emails and responded directly to your initial ticket for your questions around your theme specifically, but have not received any responses back - we hope that our attempts to reach out to you are received!

The best way to learn more about your theme, where theme input is collected, where to place suggestions, and all other theme related questions, is through our support team. We always are looking for ways to improve our themes, and input from our merchants is an important piece in that process for us.

All the best,
Out of the Sandbox

27. syyskuu 2024

This app is a lifesaver, it’s saved me hundreds as I normally have to pay someone to bring over my changes and this can take days. I had a small issue and Leo sorted it the same day and even helped me research something which he really didn’t have to.
Amazing app, theme and support.
Thank you

Yililo
Yhdistynyt kuningaskunta
4 kuukautta sovelluksen käyttöä
Out of the Sandbox vastasi 1. lokakuu 2024

Hi Yililo team!

Thank you very much for the review - and the review of our support team and theme! Glad to hear that Theme Updater has had such an impact on your shop and keeping your theme updated!

All the best,
Out of the Sandbox

23. heinäkuu 2024

Excellent app. It was very good already but, now, the devs have made it even better. Actually, now, it's the perfect theme updating app. I just click on "Update" and it does all the heavy lifting without me having to do absolutely anything !!! What more can I ask for ? Can't recommend it highly enough !!!

COLORADDICTED.COM
Kreikka
Yli 3 vuotta sovelluksen käyttöä
Out of the Sandbox vastasi 24. heinäkuu 2024

Hi COLORADDICTED.COM team!

Thanks for such an awesome review of our Theme Updater app! So glad to hear that you have been able to take advantage of all the new improvements that our team has made to the app to make theme updates even more streamlined!

All the best,
Out of the Sandbox

26. syyskuu 2024

Support from the Theme Updater team is excellent. Thanks for taking the time to update our theme with all of the customizations on an existing theme version.

Proformance Supply
Yhdysvallat
Yli 4 vuotta sovelluksen käyttöä
Out of the Sandbox vastasi 1. lokakuu 2024

Hi Proformance Supply team!

Thanks for the review - we are happy that Theme Updater is part of your theme's update process!

All the best,
Out of the Sandbox