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Theme Updater & Backups literally saved my store.
Orderly Emails deleted several important Shopify collections/categories in my store, and I only discovered it after the damage had already affected navigation and visibility. Thankfully, Vault backups allowed me to restore the deleted collections one by one.
Without this app, I would have faced many hours of manual rebuilding. This experience alone made the app worth it.
I have a lot of custom items on my website that make theme updates tricky. I used to always have to put back in all the custom items which was very difficult and time consuming. This app makes updating themes a piece of cake. Each update we have done using this has worked smoothly.
I was able to easily update my customized Out-of-the-Sandbox theme, which had made me nervous after spending so much money to customize the theme. There was some odd coding left behind on the screen after the AI update, but I reached out to the team, who was able to quickly remove the random code for me. I'm quite pleased with the app and the service.
Very helpful in updating our Turbo Theme, which has proven to have worked very well for our business for the last 10+ years.
Great app and great customer service! Makes updating my theme easy and the theme sections you can add to your website are a major plus!
Total disaster. I even purchased the "Theme Updater & Backups" app to update to the latest version (v9.5.1), but the core issues remain.
The most game-breaking bug is the inventory logic. When a customer tries to add more items than what's in stock, the entire site simply FREEZES instead of showing a proper message or limiting the quantity. This is a basic e-commerce function that even a free theme handles easily.
I tested this on a fresh, unedited template, and it still fails. This proves it's not a customization error; it's a fundamental flaw in the theme's core code. My homepage and collection pages are a mess, and I am losing sales because of these technical glitches. Do not waste your money on this theme if you need a professional, functional store.
Hi SaltTree team!
Sorry to hear that you are having trouble with your Shopify theme!
I can see in the ticket you opened with our Support team, that we have been in contact with you numerous times, and there are two agents who are currently working to assist you by troubleshooting your concerns.
The best way for us to support you is through the ticket, and there has been less than 1 hour between replies. It looks like our latest reply was sent to you yesterday, and we look forward to hearing back from you so we can work with you on this issue.
All the best,
Out of the Sandbox
I uninstalled, because I don't have enough customers to justify paying this price a month. You might want to do a tier for this pricing on shopify stores that are not bring the customers in right away.
Hi Western Border and Co team!
Thanks for the feedback on our app.
Let us know by reaching out to support@outofthesandbox.com if you have any specific recommendations for us. We are always looking for ways to make our app the best it can be!
All the best,
Out of the Sandbox
Great product!
Support responds promptly and helps as best as they can even if sometimes beyond scope. Very happy.
Hi KXKS. Australia team!
Thank you very much for your review - we are so glad that our Theme Updater was able to help keep your theme up to date, and that our support team was able to assist.
All the best,
Out of the Sandbox
VERY USEFULL APP! WORKING PERFECTLY
