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Update to answer:
For those who read the response: This in every way incorrect.
Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us.
Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support.
After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over.
What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors.
I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker.
I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%!
As soon as possible we will migrate to a different theme by a different developer.
If I could I would give 0 starts!
Hi Murano Vintage CPH team!
Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but unfortunately, have not been able to get any response from you.
We hope you are able to receive our responses to your earlier ticket, and our attempts to reach out, and we look forward to working with you to resolve these issues!
All the best,
Out of the Sandbox
This app is very useful for upgrades and backups. I had a problem with the backup section of the app and Corey from Out of the Sandbox got the issue addressed right away. OOTS' support has always come through for me.
Hi Mihodo team!
We are so happy to hear that Theme Updater is part of your theme's update process, and that our support team at Out of the Sandbox was able to help out.
Thank you for your wonderful review of the app and our support team!
All the best,
Out of the Sandbox
Came across some issue I was unable to understand first but thanks OOTS great and prompt Customer service my issue was resolved quickly, they were helpful beyond my expectations - I have been using their services for more than couple of years now and I am fully satisfied with their quality of work.
Thank you for your support team OOTS
Hi Bedazzled.pk team!
We are so glad to hear that our support team was able to jump in and help out, and that you are enjoying your Out of the Sandbox theme and Theme updater App!
All the best,
Out of the Sandbox
The app updates the themes okay, but there is so little transparency or customer input on what the theme updates are going to be. There's no way to upvote features or make suggestions. And the customer service just sucks. If you ask for help with a problem, like the fact that their theme doesn't support Google Review Rich Snippets, they tell you to hire a custom coder to fix their theme. A suggestion box would be so much more gratifying. I don't always need an instant fix, but I'd like to know what kind of improvements they want to make in the future.
Hi Walnut team!
We are so happy to hear that Theme Updater is part of your theme's updating process!
We have sent you a couple emails and responded directly to your initial ticket for your questions around your theme specifically, but have not received any responses back - we hope that our attempts to reach out to you are received!
The best way to learn more about your theme, where theme input is collected, where to place suggestions, and all other theme related questions, is through our support team. We always are looking for ways to improve our themes, and input from our merchants is an important piece in that process for us.
All the best,
Out of the Sandbox
Excellent app. It was very good already but, now, the devs have made it even better. Actually, now, it's the perfect theme updating app. I just click on "Update" and it does all the heavy lifting without me having to do absolutely anything !!! What more can I ask for ? Can't recommend it highly enough !!!
Hi COLORADDICTED.COM team!
Thanks for such an awesome review of our Theme Updater app! So glad to hear that you have been able to take advantage of all the new improvements that our team has made to the app to make theme updates even more streamlined!
All the best,
Out of the Sandbox
This app is a lifesaver, it’s saved me hundreds as I normally have to pay someone to bring over my changes and this can take days. I had a small issue and Leo sorted it the same day and even helped me research something which he really didn’t have to.
Amazing app, theme and support.
Thank you
Hi Yililo team!
Thank you very much for the review - and the review of our support team and theme! Glad to hear that Theme Updater has had such an impact on your shop and keeping your theme updated!
All the best,
Out of the Sandbox
Support from the Theme Updater team is excellent. Thanks for taking the time to update our theme with all of the customizations on an existing theme version.
Hi Proformance Supply team!
Thanks for the review - we are happy that Theme Updater is part of your theme's update process!
All the best,
Out of the Sandbox
This app works great for everything it's supposed to do. Something to know for anyone with a vintage theme is that one click updates are not available for any themes that haven't been updated since before the Shopify 2.0 update. I was hoping that at least some of the assets from my shop would be able to be carried over in the update but I am having to recreate the pages manually. If you have been keeping up with updates on your shop or you don't use a vintage theme this shouldn't be a problem.
Hi Grassroots Coffee team!
We are glad to hear that Theme Updater is not part of your themes update process!
The Vintage to OS 2.0 update is due to Shopify's mandate and adjustments to the theme's file structures, and is a one time, manual process. Once a shop is past this threshold, the Theme Updater will be able to handle future updates, and we also recommend that a theme is OS 2.0 when using the app, just to ensure that the update is smoother!
All the best,
Out of the Sandbox
Had some difficulty updating due to customization but the team reached out straight away offering their support.
Hi Body & Beyond team!
Thank you very much for your review of the Theme Updater and our support team! If you ever need our help or have questions, please do not hesitate to reach out.
All the best,
Out of the Sandbox
Great support. Euwi helped a great deal with a conflict of code issue I had while updating. Great customer support and service.
Hi Healthy Habitats team!
We are so happy to hear that our team was able to assist with your theme update - thank you very much for your review!
All the best,
Out of the Sandbox