Recensioni (306)

Valutazione complessiva
3,8
Numero di recensioni per livello
  • Il 52% delle recensioni ha 5 stelle
  • Il 7% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 6% delle recensioni ha 2 stelle
  • Il 32% delle recensioni ha 1 stelle
8 agosto 2019

Makes life easier thats for sure. Thank you very much for this great app! Very easy to install and use.

ORGANIC 1 Co.
Stati Uniti
2 mesi di utilizzo dell’app
Data modifica: 4 marzo 2020

Great theme, but the appalling customer service and delays in waiting for a reply to any problems make you wonder whether it is worth the extra money for priority support when in fact this is not the case. We are treated the same as everyone else, so why over promise and under deliver?
I had a fair response today, so will hold my hands up and move on. I get it and appreciate your response. Next time I will make sure I go down the right route when I try to contact your team, thanks for the explanation Sandbox, is much appreciated.

Security Bollards Direct
Regno Unito
Oltre 4 anni di utilizzo dell’app
Out of the Sandbox ha risposto 4 marzo 2020

Hello Security Bollards Direct Team,

We’re sorry for the frustration here.

We do our best to respond to support requests within 24-48 hours (business days) however, it’s possible that there might be some delays caused by increased traffic.

I have reviewed your most recent correspondence with our support team. We’re sorry for the delay you experienced but it should be noted that the requests you sent to us were not sent through the Priority Support channel.

The Pro Plan subscription for the Theme Updater app grants you access to the Priority Support channel. To access this channel, you can open the Theme Updater app and select Actions > Contact Priority Theme Support.

If the support request is not sent through the app with the Contact Priority Theme Support button, your request will be sent to the general support queue, instead of the priority channel.

We have more information about accessing Priority Support for you here: https://help.outofthesandbox.com/hc/en-us/articles/360026083613-What-is-Priority-Theme-Support-

I hope this clears things up, please do not hesitate to reach out to us in the Priority Channel if you have any additional questions about the theme or the Pro Plan.

All the best,
The Out of the Sandbox Team

9 febbraio 2017

Great app that makes upgrade process more smooth and easy. Thanks!

Etrexa
Canada
2 mesi di utilizzo dell’app
Data modifica: 16 gennaio 2022

EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.

TITAN X
Stati Uniti
Circa 3 anni di utilizzo dell’app
Out of the Sandbox ha risposto 7 gennaio 2022

Hi TITAN X team!

Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.

This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.

A member of our support team will reach out via email shortly!

Data modifica: 19 gennaio 2017

I was very quick to judge the app, so I am taking the time to re-write this review. It was extremely helpful, and any problems that I had during the update process were my own.

Thank you again, for providing amazing, robust themes and professional support.

Imprint America
Stati Uniti
Quasi 3 anni di utilizzo dell’app
7 novembre 2023

After extensive research of multiple Shopify themes, I have decided to provide my rating for my paid Premium Turbo theme.



Here are my reasons why:



I initially opened my store over three years ago. I opened my store during the pandemic, and was initially selling mask. However, I knew at that point that in the future, I wanted to also sell apparel. At that time I hired a designer to create my Shopify for me. I was not familiar with themes, or anything to that extent as I paid the designer to do all the work. I closed my store a year into the pandemic, and put a in construction notice on my store front, as I rebuilt for my apparel store. The designer who built my Shopify store used the turbo theme. As back then I was not familiar with how themes were placed into Shopify. I am now under the impression that the designer used either his own turbo theme, or a stolen turbo theme on my store. Because I was familiar with the turbo theme I ended up purchasing the theme myself about six months ago not even bothering to look at other themes, that was 100% my mistake.



I have recently in the last 2 month or so been reviewing Shopify dedicated themes themself (Both Free & Paid) and wow is all I can say! Dedicated Shopify themes offer way more ability for customization than the turbo theme, which is supposed to be a premium theme. The Shopify themes allow you to do basic things as changing margins/padding/spacing in each section, using gradient colors, they provide product tabs with icons, some of the themes also allow you to upload your own icons, they allow you to choose the background color of your pop-ups, they also allow you to use pages as dynamic sources in collapsible product tabs (to allow you to have a size chart), Some themes even come with built-in cookie banners, they also provide count down timers and much more. all of these things that I’m mentioning here that come with Shopify themes do not come in the premium turbo theme.



The Turbo Theme is a Good Theme, however, it’s one of the oldest themes on the market and I believe it has a lot of catching up to do, especially to simple basic features that are standard on Free Shopify Themes.

Whenever you reach out for assistance they typically state that they will submit feedback on your behalf or refer you to a developer for assistance.

Soul of Chiron Creations, LLC
Stati Uniti
6 mesi di utilizzo dell’app
Out of the Sandbox ha risposto 10 novembre 2023

Hi Soul of Chiron Creations, LLC team!

Looks like this is a review of the Turbo theme - not of Theme Updater Plus.

It also looks like you have reviewed the Turbo theme, with the same review, accidentally!

We appreciate your feedback on the Turbo theme, and would recommend reaching out to our support team so we can collect your suggestions for the Turbo theme.

You can send us any suggestions you may have, here:
https://help.outofthesandbox.com/hc/en-us/requests/new

All the best,
Out of the Sandbox

18 febbraio 2020

From a business owner to another, this is a risky move that you are making with your brand. Sure you get the money now, but is this really worth it in the long run, destroying your relationship with your existing customers.

The app was a great tool, which I'd gladly pay a little fee to update, but not as a subsciption.

Clairevoire
Singapore
Circa 4 anni di utilizzo dell’app
Data modifica: 22 agosto 2023

Sorry but it's rubbish. It just doest even try to update the theme. Just installs a clean new copy of the updated version.

There is always an error or something that stops it working - but then nothing works at all. Been trying on and off for months.

In response to developer response - It transfers nothing over, not even the colour scheme. I understand the limitations of custom code of course - but it makes zero effort to even try and work with unaltered templates.

Cavalor Direct
Regno Unito
6 mesi di utilizzo dell’app
Out of the Sandbox ha risposto 22 agosto 2023

Hi Cavalor Direct team!

Unfortunately, Theme Updater Plus is not always able to be transfer over heavily customized theme files. Luckily, Theme Updater Plus is able to identify the code that will need to be manually transferred to the updated theme version.

Our support team was able to help explain why this was occurring for your Impulse theme, because of a liquid templating markup, and provided suggestions to help with future updates.

All the best,
Out of the Sandbox

Data modifica: 6 ottobre 2023

ADDITION 10/6/23: I am upping this to 4 stars. It is still very odd that the app messed up section on my page. HOWEVER, I did contact Out of The Sandbox and they replied very quickly and they fixed it! The reason I wrote the review is because last time I contacted them it took days for them to get back to me. So I wanted to make sure this was handled quickly. This time they really replied quickly, within 24 hours, and fixed the issue the same day or next (I think we are on different time zones).
Thank you

ORIGINAL REVIEW: Quite frustrating. Basic elements on my website get changed randomly and I have to go back and update tot he way we had it originally. I am referring to colors, fonts, banner message, our logo gets lost, it's really bad. Especially since we pay $9/month for the pro version.
I am NOT talking about custom code, that I know already you guys don't move over, but the basics? Colors? Fonts? Really bad.

Sauipe
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Out of the Sandbox ha risposto 6 ottobre 2023

Hi Sauipe team!

It looks like you submitted this review before reaching out to our support team, but I am happy that we were able to get this issue sorted out for you, and that our support team was able to resolve the issue that was causing these settings from not transferring over in your Flex theme update.

We do our best to make sure that bugs do not interfere with the updating process, but if you have any questions, please be sure to reach out to our support team directly so we can help get you the support you need as soon as possible!

All the best,
Out of the Sandbox

18 settembre 2019

You buy the theme and now they want you to pay to be able to update theme automatically? Greedy. Greedy. Greedy. That is a service that we shouldn’t have to pay for, especially when it was provided for us originally - and now they’re doing ‘take backs’??? Plus I go into the app to figure out how to unsubscribe and there’s no info!! Don’t buy from them if you haven’t yet.

Surfer Girls Kick Ass®
Stati Uniti
6 mesi di utilizzo dell’app