Theme Updater & Backups | OOTS

Wonderful support and great themes from OOTS. Thank you!

Good and fast service!

Works great!

If you are considering using this app, it is a good idea to weigh the pros and cons carefully and to read through some of the reviews from other users

Hey Leo!

I want to express my gratitude, for your help and quick aid in transferring the theme license smoothly and efficiently! Your professionalism and assistance throughout the process have been truly commendable. Greatly appreciated by me! I am extremely pleased, with both the theme itself and the service that you have provided.

Warm regards,
Mohammad

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Possibly the biggest pile of poo ever dumped on so many by so few.

The Theme Updater works very well and easy to use. Just a click and it updates. And when I get any kind of issue, the support team always respond quickly and make sure I'm happy with the app. Highly recommended.

Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox.

For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code.

I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support.

Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing..

This was the email response I received:

"The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections.

As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience."

Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen.

Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated.
I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement.

For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..

Great app for updating your theme and fantastic customer service from OOTS. Our website has a bit of custom coding, so I was nervous about tackling the update myself as I am not a developer. However, it all went incredibly smoothly, and now we are up to date. I had a couple of questions just the update process, and the customer support team was right there to help answer my questions and put my mind at ease. Also, the customization tracker that shows what changes have been made to the code vs the original is a hugely helpful tool. Thanks Out of the Sandbox team.