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This is our first theme from out of the sandbox (Turbo). I did not think this app would work based off of others; however, it updated my theme with only 4 lines of code needing to be manually converted over. Hopefully there will be more options for pricing in the future. www.acumetalfab.com
Hello ACU Precision Sheet Metal team,
Thank you for taking the time to leave that great review and we’re glad to hear the app worked well for you! We’re always looking to improve our support while also keeping the Updater App competitive in pricing and feature offerings. Hopefully the app continues to help you, and if you’re currently using the Pro plan, you can also take advantage of our Priority Support feature should anything come up!
If there’s anything else we can help with, please don’t hesitate to get in touch and we’d be happy to help!
Sincerely,
The Out of the Sandbox team.
Been using this theme updater for a while now. Had no issues with this very simple to use, an excellent time saver. Love it.
lalabella.uk
I needed help updating my impulse theme, which has a lot of customizations. I tried the 14-day trial and ran the first update with it. Since the fonts weren't updated and I was very unsure about it, I contacted the support: Corey helped me extensively within a day and even did the update himself! He answered all of my questions in great detail - that's why I'll buy the theme updater app after the end of the trial. BTW: the font problem was a theme problem and is now fixed.
Hi Codeso Living team!
Thank you very much for your feedback!
We are glad to hear that updating your Impulse theme with Theme Updater Plus went well, and that our support team was able to help point you in the right direction for your customizations that needed to be re-added into the new theme update!
All the best,
Out of the Sandbox
We are in the Shopify ecosystem for the last 4 years now and I dont remember any company that is more unhelpful than Out of the Sandbox. Both technically and from a business point of view for the following reasons (we have purchased two themes from them and this app )
1. In 95% of all the questions or help requests you raise, they simply tell you what you ask is out of their scope and you should go and hire a shopify expert on your behalf. Even though these are within the main scope of the themes or are really as simple as sharing two lines of code with you, they turn their backs and deny you.
For this reason, we have shifted to another theme provider which we are really happy with as they are at least listening and seem to care.
2. Their so called "theme updater" does not do a good job, leaving you with lines and lines of code intact and not transfered to the new theme. What is the point in buying an app that is supposed to make the update process automatic if it requires you to adjust 14 different snippets of code manually? It does not work, thats it
3. Within 20 mins of buying the app and realizing that it is not doing what it is claimed to do, we removed it and asked for a refund. Same day in 20 mins !! This is the response we get:
"Please keep in mind that updating the Theme Updater App to the Pro Plan does not guarantee that customizations will be carried forward. Unfortunately, all subscription charges are final and non-refundable, therefore, we're unable to provide you with a refund for your subscription."
There are tons of sensible vendors out there to choose from, do your self a favor and stay clear of this OUT OF THE SANDBOX company both for their themes and so called updater.
Hello Operaistanbul,
We're sorry to hear about your frustrations with the Theme Updater app. We've developed this app to provide merchants with an easier way of updating their themes without needing to download a new theme file and reapply all of your theme editor customizations.
The TUA will carry over your theme editor settings and content, provided you are updating from a theme version that is already using Shopify's newer "Sections" theme editor.
When you select the "Preserve theme file customizations" our app will attempt to copy over any custom/third-party code in the theme files. However, if carrying over the custom code to the new theme will cause a conflict with the new theme code, the custom code will not be automatically applied, and a report is created to let you know which custom code needs attention.
The Theme Updater is presently a free app, with a Pro Plan available for a monthly fee. While we're unable to refund Shopify subscription charges, first time subscribers are eligible for a 30-day trial of the Pro Plan. As long as the subscription is cancelled inside that 30-day trial you will not be charged for the initial subscription fee.
Please feel free to reach out to us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new for any additional questions about the Theme Updater app, the Pro Plan or any other theme questions in general.
They have terrible customer service and rarely go out of their way to help you fix bugs that their development team caused.
Hello hexaTile Touch Team!
Thank you for leaving this feedback, we apologize for the delay on this bug fix. We have released a new version of the Flex theme that resolves the trouble you were having, we encourage you to update your theme to add the fix!
All the best,
Out of the Sandbox
Excellent theme updater. It works in the background and takes the frustration out of manually reinstalling the website theme. Great company and even better support!
Keep doing big things Out Of The Sandbox!
I'm marching around my office beating on an oatmeal cannister like a drum chanting, "THIS IS SO GREAT! THIS IS SO GREAT!"
Great app, very useful when using any of the Out of the Sandbox themes.
They just notified that they moved this to a paid app. 100+ a year to keep their app updated on top of what you pay for the theme.
EDIT:
Well what you know,
After posting the review below with a 1 star, I was contacted by support staff with suggestions to fix some of the issues.
And while it is still labor intensive and requiring a full rebuild of home page to upgrade from V1.x to V2, which I just completed in 1 day, I have to acknowledge that the developers are monitoring feedback, actioning issues quite quickly, and I do owe them a Thank You and a 5 stars rating.
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Disappointing to say the least.
New theme and its updater should have picked our basic front page layout, rather it produced a fully empty frontage that requires full population, and we can not populate to a decent shape.
Banner image overtaking the top bar and the logo, we can not put logo/bar in a clean space over the bar photo, even after hours of trying.
We had nothing special, and your updater should have replicated our front page but it did not.
Why bother?
Sorry if this is hard worded, but we have no time to re-build site with an update that we do not know what more it gives us.