Theme Updater & Backups | OOTS

The support from Corey in helping me with my theme updating process has been superb. Very helpful and great communication.

Love my Turbo theme, and love the Theme Updater. Every year I update my theme to make sure everything runs smoothly. And OOTSB team are always super helpful too! Thanks!

Heartfelt Thanks for Outstanding Support

I am incredibly grateful to the Pixel Union team, especially Gabriel, for their exceptional support and understanding. Navigating an incredibly stressful issue, Gabriel's compassionate and prompt assistance turned a challenging situation into a positive experience.

The dedication shown in resolving our issue,and going above and beyond to help us, demonstrates Pixel Union's commitment to supporting small businesses like ours. Their Turbo theme is not just powerful and feature-rich, but backed by a team that genuinely cares about its users.

Thanks to the Theme Updater App, we can easily access updated versions of the Turbo theme, which adds tremendous value. I highly recommend this app to anyone using Pixel Union themes.

Thank you again for your outstanding support. Your help has made a world of difference to our small business and the community we support.

This is my first time using this and my experience has been great. The service team goes above and beyond to help and they are quick to answer questions.thank you for all the support!

great App, great support. Thanks a lot.

Sustainable and Regularly Updated

I've been using the Turbo theme for years, and I couldn’t imagine switching to another theme for 3 main reasons:

- Proven Longevity: Turbo has been around for years, which ensures its sustainability. (It’s tempting to go for flashy themes that seem impressive at first glance, but it’s a trap. If they’re developed by a couple of guys working out of a tiny studio, they often disappear or move on after six months or a year, leaving the theme outdated with no further updates...).

- Always Up-to-Date: Turbo is updated promptly to stay compatible with Shopify’s latest features and updates.

- Responsive Support: Their support team is incredibly responsive and solves any technical customization issues efficiently.

Works great although not all customizations will be transferred although its a lot better than previously. Love the new sections which have been added. Support is also great!

These guys make a great product.

Just received a DMCA Takedown Notice from these guys,

No direct support contact on their page

Their register page is not working :

https://register.pixelunion.net/

Just had AI bot that is unhelpful

Also their reset password link is not working,

this is the email from Shopify

This is the email we received, with one day to action this otherwise our site will be taken down,

I am not impressed.

We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme:

https://outofthesandbox.com/collections/turbo-theme

Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by:

Purchase: consider buying the theme from the theme developer using the link provided in the notice, or
Delete: if you choose not to purchase the theme, then you must remove it from your theme library.
If you require any assistance with buying the theme, please contact the theme developer directly at support@pixelunion.net. If you require any assistance removing the theme, please contact Shopify support.

If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm.

Thank you for your attention to this matter,

Shopify Trust & Safety

Came across some issue I was unable to understand first but thanks OOTS great and prompt Customer service my issue was resolved quickly, they were helpful beyond my expectations - I have been using their services for more than couple of years now and I am fully satisfied with their quality of work.

Thank you for your support team OOTS