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I appreciate the folks at Out of the Sandbox - great with troubleshooting and this update worked well. We LOVE our new theme (Turbo) - already convinced a dear friend to get it for her business.
Great support when posted queries, and not all that expensive when you need to keep your theme up to date. Thanks team.
Hi RINO Ready team!
Thank you for taking the time to leave us a review of Theme Updater Plus and we are glad we were able to help out!
All the best,
Out of the Sandbox
I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store
Hello Pinayapple team!
We're sorry about the misunderstanding here.
The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively.
Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out!
Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new.
All the best,
Out of the Sandbox
I like out of the sandbox, I paid a 3 figure sum for one that almost instantly became outdated and could not be updated without building it from scratch (edits + custom code, over 10 hours work) and am now finding alot of customers are seeing products as out of stock when they are in fact still available, so is now costing me money and I am forced into choosing spending 10+ hours making what I already have or spend another 3 figure on a newer theme. So I emailed in. Their response "upgrade and spend 10 hours making what you have, or buy a shiny new theme" so zero offer of help or support.
Tried the pro version of Theme Updater to bring Atlantic theme 11.6 tot 13.4.5. The result was horrifying: a mix of badly placed page elements and duplicate items in the customize section. There is no solution for painless updating: I had to do everything manually. I think this tool only works for minor updated themes.
Hi Hollyworks!
Sorry to hear you had a frustrating experience with the Theme Updater App. We’re now able to respond to App reviews so we wanted to take this chance to reach out!
The Theme Updater App is able to carry over simpler code customizations in most cases. If you or your developer have made extensive or complex customizations directly to the theme files, then these customizations will need to be manually transferred to the updated theme.
The ‘Pro Plan’ comes with the option to view a line-by-line breakdown of the code changes for customized files under the ‘View template customizations’ option when updating that we’ve added in to help merchants who have those advanced customizations! Were you able to take a look at this option when updating?
Please feel free to get in touch with us directly here: https://help.outofthesandbox.com/hc/en-us/requests/new - perhaps we can clear up any questions you may have about how the Updater App handles customizations!
We appreciate your feedback and would love to see if we can help out with the issues you experienced!
App recommended by theme developers. Very easy to use and does what it's designed to do. I had an issue at first shot of this (which I ended up solving myself) BUT the support team replied quickly given it was during the free trial, kept me updated about the progress of my ticket, and offered support in a friendly and jargon free way. My theme has updated and copied over brilliantly with only one little bit of code missing which is beyond the capability of this app (a niche widget!) But at least it shows you what the issue is and you can sort yourself/get developer to sort.
I think many of the poor reviews on here are from people misunderstanding that this app is not designed to update from legacy to shopify online 2.0. For what it's designed for, it works very well (so far!!)
Hi Run Legacy team!
Thanks for taking the time to leave a review of our app, and we are glad to hear that you were able to streamline the updating process of your theme with Theme Updater Plus!
All the best,
Out of the Sandbox
Just awful, no clear instructions on how to apply changes. There is a reason that this app has such low reviews. Only gave it a look as the theme developers suggested it. No idea what they were thinking.
Hi Horizon Micromobility team!
We are sorry to hear that you struggled to find our documentation on the Theme Updater.
In our Help Center we have resources for that can guide you through the update process. You can find these resources within our Help Center, here:
https://help.outofthesandbox.com/hc/en-us
Thank you very much for your feedback and we hope that you find these resources helpful! A member of our support team has also reached out to you to help answer your questions and direct you to our Help Center.
All the best,
Out of the Sandbox
Really useful app. It updated the theme, really well, kept our customized page scripts and fixed the bugs of older versions.
I have written for 3 Weeks ago then for 2 Weeks ago an email and no response. I have a massive issue with my turbo theme Template. My products show up very strange after I have clicked some item. The products do not side by side. There are below each other and descriptions disappear. Maybe my English is too bad to explain that. But that is an absolutely catastrophic from the customs service. And 350 Dollar is on the top of the template prices.
I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT!
The instructions very well presented and were easy to follow.
No regrets in choosing these guys!
Thank you!