Theme Updater & Backups | OOTS

Like many others not happy this app is going from free to paid with no details on how to avoid being charged. This app never worked for me due to my custom code.

This app is Useful for untouched customization theme.
Not that much useful for custom changes made with existing theme.

The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.

I have used the updater app only twice, and twice was just too much, I even got the pro version, which by the way doesn't give you anything more other than an email saying there is an update. I am sure many others who use shopify also use other apps and if you do you will find that the theme updater does not bring the custom code from those other apps over!!!

I have spent two weeks working with the other apps support just to get the theme to work as my live store.

I won't install an update again unless it is a critical update!

BTW, support is slow slow slow to respond, and much of the time it seems like an automated message with the same info, don't customize your theme if you want the theme updater to work!

This app is a poison chalice... use it at your peril. In theory it is a great idea but it is poorly executed. When you update the theme you will also have to update your templates if you have made any customizations at all, quite a timely and complicated process so you will probably have to pay an expert to do it for you. However, you will not see if the update is any good until after you have paid the expert. We updated and were not able to use the update because of the number of bugs making our site look poor and unprofessional. You then have to wait for the next theme update to be released and then go through the same process of updating your templates and paying an expert all over again. The chances of there being any more bugs are high, if you look at the Out-of-the-Sandbox change logs they are littered with "bug fixes" for previous updates. It would appear that they are releasing the updates without doing the appropriate checks to make sure that they are robust.

One can only expect that customizations will carry on with the update. This is not what the app does on the FREE version. If you wish to maintain your theme looking sharp, you will have to invest MONTHLY on this app to maintain the latest version of your theme.

This is just acceptable in my case because my theme isn't adding more useful features at least for now. When it does, I will subject myself to hours on end making a hard copy by hand.

I see I'm not the only person with disgust about the lack of customer service Out of the Sandbox offers. Beautiful themes, terrible, slow customer service. Not a way to expect people to run an ecommerce business. I forewarn potential customers to stay far away. If you run a day to day ecommerce business, pandemic or not, this is not the right company for you. P.S. I have tried for literally WEEKS to get (Magdalena) answers with no resolve. Shame on you for not supplementing your customer service as well as you've paid attention to your theme design. JQ

We have used this app once and it worked well but it just sits there majority of the year. Now that they are charging $9/month for this app we will be deleting it. This isnt something constantly used that we can justify paying them for especially for something that should be free with the theme.

I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store

Just awful, no clear instructions on how to apply changes. There is a reason that this app has such low reviews. Only gave it a look as the theme developers suggested it. No idea what they were thinking.