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I love this App it makes updating our theme so simple and easy. Even with some theme customisation updates are applied without any problems.
You have to pay to update a theme you've already paid $180 for! I have purchased several themes from Out of the Sandbox and now I have to pay monthly to update them, too. Greedy! Will not continue to use them or buy from them again.
Hello XBODY UK,
Thank you for highlighting your experience with the Theme Updater App and your Out of the Sandbox themes. I have some details to share with hopes I can clarify a couple aspects of your remarks for you and other merchants interested in our Themes and updating tool:
- On the Shopify platform, updated theme files are free if you have previously purchased a theme. Whether from the Shopify Theme Store or from our site, updated default versions of the theme you purchased are available free of charge upon request (or from revisiting the Theme Store listing for purchases from the Theme Store)
- You do not need to pay to update your theme on Shopify; with the normal process of updating (installing the new version, reconfiguring settings, manually carrying over past code customizations), updating a theme has no direct cost involved - however, this process can be time-consuming, and past customizations may need special attention from a developer
- The Theme Updater App is totally optional to use; the app provides time-savings and convenience by addressing the steps of a manual update automatically (by automatically obtaining the most recent version of the theme, automatically carrying over past theme settings, and detecting past code customizations while assisting with carrying them over to the new version)
- The Theme Updater App's updating feature can be used for free for a year following the purchase of a theme, so you can enjoy the time-saving and convenience benefits while figuring out if you value these benefits to justify an ongoing subscription following the free year
Thanks again for the remarks - we understand there's a need to make this point clearer: the Theme Updater App is NOT required to update your theme - the app is a tool to automate parts of the update to make the updating process faster and easier (which requires a subscription to use after the first year of owning the theme).
I hope this helps, and clears up similar concerns for other customers! Feel free to reach out to our Support team with any other questions this brings up. :)
We wish you all the best with your online store!
-Out of the Sandbox
TERRIBLE ! Complete waste of time alongside the TURBO app! Dose not work, theme developer takes too long to get back.
Hi Amanda Marcucci team!
We’re revisiting your email thread and looks like our team requested access to your store within 10 hours. When access was granted, we identified a modified theme file and repaired it.
The issues preventing your Turbo theme from updating were stemming from a third-party SEO app installed on the shop. The integration affected a critical theme file for Theme Updater compatibility (schema file).
Unfortunately, a Shopify server error prevented you from confirming this repair.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
I did a big mistake earlier by upgrading the theme of my site furniturestop.co.uk without installing this app but when this time I wanted to upgrade the theme again, I installed this amazing app which allows the site to upgrade to the latest version without losing those customizations we did earlier.
Their Turbo theme has a huge bug that sometimes causes the Add to Cart button not to display at all on product pages (talk about a conversion killer).
I brought this to the attention of the support team 4 months ago. They wouldn't believe it was their theme, and just kept telling me it must be cause by an app I am using or customisations I did. After about 20 emails the finally believed me (after I found out the bug is even present on their demo stores) and I was told it would be fixed in an update.
Now 4 months later the bug is still there and the customer support as unhelpful as before.
I expected a lot more from the most expensive Shopify theme around and have received (much) better support from free Shopify apps than what I've received from OOTSB.
So here I am still waiting for their Theme Updater to tell me there's an update and hoping this time the bug will be fixed.
Besides all this, premium support means waiting 5 working days for an answer it seems....
Hi there,
Sorry to hear that you haven’t had a great experience with the updater app as well as our support team - we certainly strive to provide solutions as promptly as possible, but in this case, the issue has been very difficult to reproduce and troubleshoot. Without that ability to consistently reproduce it, it becomes a challenge to find the cause of the issue, thereby making the solution even harder to find. While we take each reported issue seriously, some can certainly present more difficulty and complexity.
With our theme updates, we aim to provide solutions for issues like you’ve experienced, but each update may also address other issues which can take extensive testing. Having said all of that, we can certainly appreciate the importance of this issue and the potential impact it may have, so we do apologize for the time it’s taken to sort this out. We’ve sent along an email to you if you’d like to discuss some options a little further, and hopefully we’re able to come to a solution there!
I spent a lot of money on a theme by Pixel Union A YEAR AGO to be told that now Out of the Sandbox is going to handle it. Which takes them forever to give support. The theme updater never suggested updates, I have issues, and support emails still come from pixel union, even though pixel union actually had useful information and articles on the theme, and now OOTSB only has links to articles? They tell me I need to update. Which means I now have to manually do it because god forbid something actually happens they way they say it will? I feel like I spent so much money to fall through the cracks. I don't know what game they are playing, but I swear I am going to find a new theme builder. It's such a mess. $320 down the drain.
Hi Ardent Market team!
When updating your vintage Superstore v3.2.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases!
With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!
The Theme Updater does have monthly and yearly subscription options.
With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
I used this app to update my theme to shopify 2.0, I had no code modifications but the updater still couldn't keep the basic text or images from my previous theme because the liquid themes were incompatible . As you have to pay for this app it is a particularly grating waste of time and money, surely the point is that it is able to transfer the basics to your new theme whereas I have to now start from scratch.
Hi Manuka Products Team! Thank you so much for your feedback - while our app will be able to help with most modifications, there are a small few that may need further adjustments afterwards. We will be following up via email shortly to see how we can help moving forward.
Useless Theme and zero interest from them about your issues. The updater cannot update the most expensive theme on the market and you have to start all over again building your website. Furthermore, you have to pay extra to update your website. Ahh... wait... Actually you can not update it but you paid for it. Complete waste of money and time. The so called "Customer Support" are rude and arrogant. If you want to pay for all that - Go for it!
Hi Flamentina team!
When updating your vintage Flex v2.2.2 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases!
With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!
The Theme Updater does have monthly and yearly subscription options, but there is always the option to manually update the theme for free if that is a better fit for you.
Thank you very much for your feedback!
All the best,
Out of the Sandbox
Out Of The Sandbox emailed to say the Free or Basic Plan would automatically increase to $9 a month but failed to give a date when this would start. I do not want to be charged for something that a. used to be free and b. I only use maybe once or twice a year. Uninstalled.
I recently purchased the Parallax theme and just about have my store set up to open and now I get an email saying to automatically update the theme is now $9 per month. I honestly wish this would have happened sooner so I would have purchased a theme from a different provider.