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Euwi is very professional and knowledgeable in helping us resolve the issues related to formatting and style settings of blogs posts. He always responded to us quickly and we have already sought his assistance many times. If you want fast support and swift webpage loading speed, the themes from Out of the Sandbox is your excellent choice !
Hi iSmart Home Gadgets Limited team!
Thank you very much for your detailed review and we are glad to hear that our support team was able to provide you with fast and knowledgable support during your theme's update process!
All the best,
Out of the Sandbox
This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.
Hi Ketsol team!
Thank you for your feedback! There seems to be some confusion here about the Theme Updater App - while the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme, for free, to the latest version by manually updating.
We have a great support article that can help manually update your theme here:
https://help.outofthesandbox.com/hc/en-us/articles/4409266932883-Updating-a-Theme-Manually
If you do decide that you would like to use the Theme Updater App to help update your theme, feel free to read through our Theme Updater App FAQs:
https://help.outofthesandbox.com/hc/en-us/articles/115006910567-Shopify-Theme-Updater-App-FAQs
A member of our support team has reached out to you via email about your specific mobile responsiveness issue as well!
All the best,
Out of the Sandbox
A much needed app but it does not carry over all of the previous theme's customizations.
I love this vendor's themes. If you are comfortable with custom CSS, this is the theme for you. Their themes allowed me to design the eCommerce site that I wanted, rather than being limited by which features were included in a given theme. Worth every penny to purchase the Flex theme with custom CSS fields in almost every section. If you care about design and are comfortable with coding this is the vendor for you. Their customer service team is very responsive to any bugs. Note: They are very clear that they provide the theme and maintenance for their themes. They are not developers.
Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response
Hi Paw & Glory team!
Thank you very much for your feedback - A member of our support team has reached out to you via email!
All the best,
Out of the Sandbox
After updates one has to do redo absolutely everything on the updated site from scratch so not worthwhile. The customer service is lousy, as no one replies to questions for days...Disappointed.
Hi Laska by nature team!
Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt.
This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases.
A member of our support team will reach out via email shortly!
Getting rid of the Free Plan and starting to charge $9 for it? Big Mistake!
You, As a Company that sells templates (For Big Money!) and charges money in order to update them, create very, an extremely bad business relationship between a provider and a consumer.
Does Microsoft charges money for their Automatic system Update?
Or Does Adobe Charges Money for their Automatic system updates?
I can provide you with many more Companies With good and Loyal Marketing towards their Customers.
But You are simply getting Greedy. That will be a downfall for you if you actually gonna initiate your policy.
Customers and their Loyalty come First. Without Customers and their Loyalty there is No Business. Don't Forget about this golden rule before getting greedy
difficult to work with. Resistance to helping their client. Days to get help but it is false help!
Hello Chillatto,
Thanks for the note, and I'm glad we could work with you back in January to resolve the issue! We're now able to reply to reviews, and I'm just following up to see if you have any outstanding questions that we didn't address from our Support correspondence. If so, feel free to send in a reply on our previous note, or submit a new one here: https://help.outofthesandbox.com/hc/en-us/requests/new
All the best!
A good app but could be a lot better at handling even the smallest of modified themes. https://www.katysboutique.co.uk
I'm in complete agreement with all the recent (re)views of this company. I've bought two of their themes; Turbo ($350) and Flex ($450). One of the main reasons we chose to buy these themes is because the FREE Theme Updater helps to make their very high price tag slightly more digestible. Their recent decision to start charging for this app is a ridiculously shady move; luring people in with a free service and subsequently charging for it is the ultimate form of greed.
...And before someone replies to this review suggesting that manual theme updates are still free - the idea that manually updating the theme is supposed to replace the Theme Updater is laughable.
This behaviour coupled with THE WORST customer service we've ever come across, is enough for us to leave $750 on the table and go in search of a company that values their customers.
This is quite frankly disgusting behaviour. AVOID AVOID AVOID.