Thinkific ‑ Online Courses

I have been using Thinkific to host my online courses (70+) for several years and was excited when they announced their integration with Shopify through this app. The courses integrate automatically and, although it did take some investigation and work to get it functioning, it now works great! The only Thinkific products that do not integrate automatically are "bundles" and memberships. I used Zapier to get those products integrated. I am thankful for this app so that I would not have the time or expense of using Zapier to do all of the product integrations. Using Shopify for my online store and shopping cart has made it easier for my customers to enroll in multiple products during one checkout, which has massively impacted my repeat purchases. If you're using Thinkific to host your courses and you want a more robust store and checkout experience for your customers, I highly recommend this app.

I have a Youtube educational channel of 225k subs. (jazzduets) and have worked hard to build a solid positive trustworthy reputation. Thinkific has hurt this reputation with my VIP customers. Let me explain. This is lamentable to say but my nightmares started when I started selling my online courses on shopify with the Thinkific integration. The integration does work not seamlessly. Customers do not get the automatic emails, so they get infuriated at paying $300 dollars for the course but cannot access it immediately, so I have to enroll many manually! As well, when I add a new course, sometimes it appears in the shopify backend and other times it does not!
The support at Thinkific has been the worse that I have experienced in 4 years of e commerce. I have sent the support many emails, and still have not had my problem solved. They are very slow in getting back. I was asked for access to my store a few weeks ago and can see that they have still yet to log in. It seems there is a programming error that they are unable or unwilling to address. I cannot therefore recommend shopify with Thinkific.
------------------------ My response to your october 21 response----
FIRST, I cannot see how your team could have addressed and resolved my problem as you contest. You asked for permission to access my store, which I agreed to, but I can see that you have still have never logged in , even after my complaint. SECOND
I have wasted many hours trying to work this out (8 months so far!!!) I have upset clients and a damaged reputation.
THIRD - I am now looking for a better platform with an integration that works and with a support that does not pass me from person to person as you have done, wasting my time further.

OUR ADMIN HAS BEEN LOCKED OUT FOR 3 DAYS. ZERO PLATFORM ACCESS. SLOW AND UNAVAILABLE IS THINKIFIC AND EVEN SLOWER TO RESOLVE AN URGENT ISSUE. Thinkific says login to chat with a live agent if you have a paid account, which you cannot do when you are locked out. We emailed twice during business hours with no response, but received one some 14 hrs later when the help desk was supposed to be closed - then crickets again. I'm wishing we had chosen another LMS platform. Not worth the price and headache so far.

Password sync between Shopify and Thinkific is not consistent. There are many times that this sync fails and people cannot find the content they are subscribed to despite being able to log in to the Shopify website successfully.

The Thinkific app is average at best. There are lots of missing features for what is supposed to be a premium ($$$) LMS app. Support from the company is non existent, I've been waiting a month for a response to my latest query. Sadly, we will not be staying on this platform after our first year's experience. There are now lots of alternatives available, I would suggest looking at those.

Tengo una duda, el plan gratis incluye 3 cursos?, únicamente puedo generar 1 curso, si intento crear un nuevo curso me exige un upgrade. Cómo puedo corregir eso?

UPDATE: Thinkific eventually fixed the issue. The problem is that it took over a week, I never received an official notice from Thinkific that there was a problem, and although I was able to give away a lot of our product to soothe our customer's anger, we ended up giving away over $1,000 of free stuff to apologize for a mistake that was Thinkific's. I am having a conversation with someone at Thinkific today, and I will update more after that. ORIGINAL: I've been a Thinkific customer since 2017. They used to have customer service options that worked, but lately, they've eliminated phone customer service and the chat tool has broken every time I've used it, so the only recourse I have to get help is via email which is extremely slow and isn't useful for complicated situations. Their customer service is basically "one size fits all" which means it doesn't really do much unless you're a brand new customer of theirs. The app stopped communicating with Shopify a few days ago. Thinkific still hasn't notified users. There are others I've found experiencing this problem, and Thinkific's response is understanding my frustration, but still not making meaningful steps to ensure this problem doesn't keep happening like it currently does. Thinkific discontinued its phone customer service, so you're left with a chat feature for customer service that more often than not fails and so email becomes your only means with intricate, complicated problems. I've had to give my customers a lot of free stuff to apologize. Our value proposition is to get and access these things instantly. So having to manually create accounts and enroll students destroys the entire business model. At this point, I've had to refund, cancel, or comp items to the point that I've lost almost as much in revenue as I pay Thinkific in an *entire year.* That's too much to lose. I'm researching other options, but I don't want a single other course creator to experience this problem while I do.

Although I really love thinkific and would like to recommend this product, I'm having hard time because of the lack of customer service. Days to get a response, then another 24hrs to get a second one (And still no solution) is just not up to par for this late in the ecommerce game.

Thinkific is a great platform if you don't run into problems, and in all honestly there aren't many. But come on guys! Days to get answers is not acceptable. Its 2020...

Update: It has now been 9 days and still no fix. I realize Covid has caused caused strain on your customer support... while recording record profits. That aside, Im still paying monthly for software that does not work as advertised!

So great to see these two Canadian companies working together. Thinkific has one of the best support teams I’ve ever worked with. They helped me through all my questions and were super patient when I was new to online. Give them a try, you won’t be disappointed.

Recién estoy empezando y me encanta, solo tengo una duda: ¿en el plan gratuito no puedo vender cursos?