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UPDATE OCT 2020:
After being contacted by a new account manager I made a few test orders and have been very impressed. Not only have they been answering any and all questions and concerns I have had, they got everything to me in a reasonable amount of time. The quality of the items has impressed me as well, no weird smell with shirts, print quality is very good. And they are now alerting me when things are being discontinued and the items they are being replaced with. I am still nervous with all the issues I had in the past and have one more test order on the way. Very happy they are listening to their customers and are making changes. ORIGINAL:
Worst customer service, everything is almost an entire month over due, they use fake shipping numbers to avoid refunds through paypal, they refuse to respond to emails or messages, they are not an American Company, and I doubt they have any American's working for them like their site suggests they do. DO NOT USE THIS APP, DO NOT USE THIS COMPANY!
Hi Valkyries, thank you for your review! We're sorry to hear your experience with ThisNew has not been the most positive, but we hope we can improve it moving forward!
ThisNew factories are currently located both in North America and Asia and we also set up warehouse in USA that is why many of our goods deliver from the USA. We temporarily do not support the Paypal payment is just because of the Paypal platform policy will effect the progress when customers place their orders. we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website.
Our response times are also slightly slower because of an increase in customer inquiries, but we would get back to you as soon as possible. If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, we're happy to assist!
I use This New for my production partner for KN95 masks I custom design for my customers. The Quality is 5* by my customers. My products are in production under 5 business days, and get to my customers under 15 business days. Typically takes about 11 business days for customer to receive after production. Very please with customer service and products.
There were a few hiccups with payment processing at the beginning, I had to take a break from using their services, but now they have everything resolved, so I am quite pleased.
I do recommend them, & will be testing other products to add to my store. My 2 other production partners are 10-15+ business days out before shipping, so my customers are actually getting their orders faster from This New then Canada and USA.