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ThisNew provides a very good platform for sellers. They have a web design app that is directly web-based and can be imported into the store immediately, which is great. Moreover, the support staff here work very professionally and quickly.
I just want to say since writing this original message, customer service has improved drastically as have shipping times. I solved the problem with not being able to upload my design images by either clearing my cache or trying a different browser. I was using Brave browser and have since switched back to Firefox and have had no problems. I have always been extremely pleased with the quality of the items I'm getting from them and I would recommend giving them a try. They have some unique items that sell well that I can't find on any other site.
Original ---- Customer service takes forever and most of the items I've worked with before, won't let me save my designs now. Not a word from customer service and it's been over a week. It was working fine until about a week ago, not sure what's going on.
Great company and great prices and variety of product offerings, thanks to Lois, my account manager whos very helpful. I plan to use ThisNew alot in the future
They are slow don't respond to request and have orders sitting form Feb on our store I only gave a 1 star because it's required they need no stars
ThisNew is FANTASTIC!
There are several things I look for with a print-on-demand vendor.
1) Good Products
2) Timely Delivery
3) Great Communication
ThisNew does all three. Yes, they are in China, but their delivers times have been very accurate to the United States, Canada and Europe. Yes, I need to stay up late to speak with them, but they respond quickly on WhatsApp, and answer all of my questions.
Their products are very good quality, and I plan on expanding my SKUs with them.
Newbie in print on demand, but they have Excellent Customer Service and Good quality. Thank you, Sissie!
Fantastic customer service, plenty of products and options to choose from to put my art on! definitely recommend ThisNew!
UPDATE OCT 2020:
After being contacted by a new account manager I made a few test orders and have been very impressed. Not only have they been answering any and all questions and concerns I have had, they got everything to me in a reasonable amount of time. The quality of the items has impressed me as well, no weird smell with shirts, print quality is very good. And they are now alerting me when things are being discontinued and the items they are being replaced with. I am still nervous with all the issues I had in the past and have one more test order on the way. Very happy they are listening to their customers and are making changes. ORIGINAL:
Worst customer service, everything is almost an entire month over due, they use fake shipping numbers to avoid refunds through paypal, they refuse to respond to emails or messages, they are not an American Company, and I doubt they have any American's working for them like their site suggests they do. DO NOT USE THIS APP, DO NOT USE THIS COMPANY!
Hi Valkyries, thank you for your review! We're sorry to hear your experience with ThisNew has not been the most positive, but we hope we can improve it moving forward!
ThisNew factories are currently located both in North America and Asia and we also set up warehouse in USA that is why many of our goods deliver from the USA. We temporarily do not support the Paypal payment is just because of the Paypal platform policy will effect the progress when customers place their orders. we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website.
Our response times are also slightly slower because of an increase in customer inquiries, but we would get back to you as soon as possible. If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, we're happy to assist!
DO NOT USE THIS APP! I think I just lost my money, sent it by wired transfer, emailed them no answer. Why is Shopify not talking acting with this fake companies. will report this to Shopify again.
Hi，thanks for your review！
We are terribly sorry to hear that you haven’t had a satisfactory experience with us. Your feedback has caught our high attention. We have investigated what happens to you on the wired transfer. The date that you wired the money is Friday, followed by the weekend that the staff is on vacation. So the status of wire transfer normally dealt on the Monday of next week. This is the reason why the wire transfer information delayed. In response to this issue, we update our payment channel which makes the process much faster. Now the credit card payment launched, and the situation that happens to you will never happen again. we are sorry for the inconvenience caused, we accept your comments and we attach great importance to it.
For better understand the needs and feeling of the customer, we always cherish the customers feedback no matter the comment benefits us or not.we keep updating our service and enriching our commodity and we believe that our endeavor has been and will be witnessed by more and more customer who kindly support us and encourage our progress. After all, we do recognize the importance of WIN-WIN.
Sorry again for the inconvenience and thank you for giving us the opportunity to rectify the matter. If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, or online CS, we're happy to assist!
This app is very helpful. If you want to start your own P.O.D. business, this platform is highly recommended. I will use this app again for my new store.